Terrible! Personnel members are THIEVES! Dishonest! Stay away! My 77 y.o. handicapped mother stayed in this hotel in during May 6-9, 2016 in the room 420 as a part of a tourist group. As soon as the bus left the hotel, she realized that she forgot two small bags in a drawer of her room's furniture. The bags contained 800 Euro cash and some other valuables. The tour guide immediately called the hotel, but they refused to admit that they found anything. Their cleaning ladies from Slovakia and/or the receptionist were there first in the room to take what was forgotten. I called hotel many times, talked to receptionists and to manager Sylvia Binder, wrote them by email, but they all refused to give anything back nor investigate the case. I told them I will call police, but they understand that I am far away and the bus is gone not to return back, thus it is not easy for me to do so, so they took advantage of us and shamelessly stole our money and stuff. Horrible experience! read more