The Titanic of Vienna Hotels
Owner's mistress at the front desk hangs up on colleagues and customers, including regular customers and their guests, threatens to call the police on them when they protest (even after said customer had already paid 9 nights and was giving them 4 more nights of business despite having been overcharged by a factor of 6 when he checked in), and unsuccessfully tries to have them blacklisted (she also apparently summarily "confiscates" flowers sent to owners of apartments above the hotel, or at least throws them out without notification). The hotel is so poorly managed that the front desk manager will refuse to meet and address concerns. This mismanagement is completely unfair to all the professional staff who have to work much harder to compensate for some of their colleagues' behaviors.
Unfortunately, summarily putting 6 stars in their logo, is not going to solve the issue.
At the same price, I took a corner suite on the 17th floor of the Sofitel, with a view on the St-Stephan's Cathedral and the Belvedere Palace on one side, and the Prater and the Urania on the other. Until the hotel changes ownership, or at least management, you may want to do the same. read more