It's amazing how an amazing stay can be ruined by staff who cannot think outside the box. Check in was great, an amazing room, the bed and pillows were fantastic.
Great guy playing guitar 4:30pm in the courtyard and the outdoor bar guy was fantastic.
Then just as I'm about to provide a five star review I went inside to the terrace and ordered garlic bread and a main size of chilli prawns. A simple request of can I have the garlic bread first and the mains ten or so minutes later.
At this point I was told by the bar staff in Chifleys that they cannot do that as it's too hard for terrace customers. I saw 4 customers in the terrace and most had left the courtyard, so it was not busy. I ordered and said surely you can accommodate my simple request, only to be served both dishes simultaneously and as such I sent them back. I asked to see the duty manager and he explained the policy which I think is ridiculous especially in a venue that charges $15 for a pint of craft beer.
I decided to have dinner as room service and as long as the items came as ordered I'd accept them. Thankfully the garlic bread was great and so were the chilli prawns.
The duty manager saved the review from being a 3 but I still believe staff need to be able to be innovative and accommodate reasonable requests from customers. It's not McDonalds it's a restaurant in a competitive precinct. read more