It's been the second time that I stayed at this Novotel in Canberra. The main reason for me coming back is the excellent location. The rooms are standard, clean and the beds comfy. The bar and restaurant on level 1 offers good pub,- and soul food kitchen. Very disappointed to see that they have no executive lounge for Platinum Accor members as most other Novotel's worldwide. Also, $20 for the Valet parking per night is ridiculous especially when you have free street parking from 7pm to 7am all around the hotel.
Unfortunately this hotel is extremely popular by families with small non-behaving children as mentioned by the previous reviewer Mela S. With that being said, there is absolutely other option for you to relax in the hotel after a busy working day other than walking to the restaurants and bars nearby. You will notice playing/ screaming children from the moment you enter the lobby, the restaurant, children running up and down the aisle, and the biggest playground for them is the indoor swimming pool, spa and gym area. This 'relaxation' area is exclusively occupied by loudly playing children accompanied by their parents between 6am and 10pm. On several days I checked up to 5 times per day the status of the Gym or Spa area but it's impossible to use. Not even after 9pm you can have a relaxing session in the spa.
Sorry, Family Resort Novotel Canberra, but you lost another Platinum Member. 2 Stars for the location only. read more