Booked two nights in this hotel based on reviews we read on trip advisor. We arrived by train and…read moreas it was raining took a taxi to the hotel (5 euros). The hotel is situated in the old part of the town and is very quaint indeed. We walked through the main door and were astonished to be walking through the restaurant dragging our wet suitcases between tables of people eating! We thought we had entered by a wrong door, however the waitress pointed us to the corner of the bar which we then realised was a tiny reception area for the hotel! Very strange to be checking in amongst diners. The lady spoke away in German and we advised we were English and couldn't speak German, however she continued to converse in German and we got the gist of the check in card and breakfast times. We were given a key and pointed to a door. Once through this door my heart sank. We were faced with a rather grotty public area, very grotty spiral staircase which we struggled up with our luggage. However, relief once we got to the top as the upper common areas were all fresh and new. Our room was at the end of the corridor overlooking the side of the hotel and car park. The room was lovely, spotlessly clean and nice big double bed which was extremely comfy. Nice big flatscreen TV. I was really quite relieved after experiencing the initial entrance and reception. We had a bath with overhead shower however we did find the shower quite dangerous as one minute is was scalding hot and then the next freezing cold. The bathroom had a very large clear window which we found quite strange although there was a net curtain (which was very tatty and all torn) and curtains. We had to keep these closed at all times unless we wanted to be exhibitionists!! Breakfast was the usual German breakfast and we did find it disappointing compared to other places we have stayed in Germany. There was lots of packets ie butter, jams, milk, croissants rather than fresh items. The orange juice was warm. Two kinds of rolls (brown and white) which were very hard and pretty tasteless. No offers neither to refill our tea/coffee. Again found it odd that we had explained we could not speak German, they continue to instruct us in German! We were going to eat in the hotel. Looking at the menu it was more expensive than other places in the town, probably due to the location. Something stopped us from eating there and I am glad it did as we read trip advisor and went to A-Z restaurant just up the road which was excellent food and value. For what we paid (92 Euros per night) we were left a little disappointed. I am just glad the room was nice but as for having to walk through a restaurant to check in, lack of any welcome and the breakfast, we came away a little disappointed.

From the owner: Das 3-Sterne-Superior Michel Hotel Heppenheim liegt im Herzen der Stadt und verfügt über 111…read moregeräumige Zimmer mit komfortablen Betten, Internetzugang, Klimaanlage, Bad, WC, Kabel-TV, Wäscheservice, Telefon und teilweise Minibar. WiFi ist für Tagungsgäste während des gesamten Aufenthalts kostenfrei. Unsere Rezeption ist 24 Stunden für Sie besetzt und unser mehrsprachiges Team steht Ihnen jederzeit zur Verfügung. Für unsere Gäste sind 115 Parkplätze in unserer öffentlichen Tiefgarage vorhanden, welche für Tagungsgäste ebenfalls kostenfrei zur Verfügung stehen. Mit Taxi oder zu Fuß erreichen Sie schnell den 1 km entfernten Hauptbahnhof. Der Flughafen Frankfurt am Main ist 54 km entfernt. Mit dem Auto reisen Sie bequem über die A5 (Ausfahrt 31) an.

Always the best welcome and 1st class service. Courtesy of Dentsply Sirona Training..read more