Having stayed here about 20 nights in the last 3 months, I feel ready to write a review. This is one of the better hotels I have ever stayed at in this class of property--say $150 or so per night normally. The best part may be the people. To a person, the staff is wonderful. They are friendly, helpful, and know their jobs. This puts the Hotel Indigo above most. It is helpful that the property is pretty new. The rooms are good sized, with wood floors (which I prefer to questionably clean carpet). The beds are comfortable with good pillows and linens. Each room has a large desk area with desk lamp that makes a good working space. There is also a cold fridge. The bathroom is nice, modern, and has a walk-in shower with a rain shower head. Another strong point for this hotel is the location. It is in the heart of Celebration Pointe, with walking distance to Spurriers, Miller's Ale House, Fat Tuesdays, Kilwins, the Nike Store, Bass Pro Shops, and a movie theater. If you don't want to leave the hotel, there is a decent on-site restauarant too. Finally, the parking is in the adjacent Celebration Pointe garage. Parking is covered, free, and there are free EV chargers. In short, the Hotel Indigo is highly recommended. It is very well-suited for access to UF - which is an easy 10 minutes away by mostly back roads. read more

Been here several times Friendly staff Clean rooms Bar and restaurant walking distance from restaurants and entertainment. read more

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What an amazing hotel! This is not just another building that was constructed with a bunch of rooms and a lobby, so it can make money! Whoever conceived the concept of this place was really thinking! It's all about art and the local community! They feature several artists with art installations throughout the lobby! Each room has a huge mural on one of the walls, and every room has a different mural!! They try to get food, as much as they can, from local Gaineville farms, for the meals! Even the lights hanging from the ceiling represent the bats at the UF bat house, on campus. The elegant lobby has representations of local wildlife, and there are art motifs just about everywhere! It is such a nice place to visit, and eat, even if you are not staying here. The kitchen is open to the public!! The staff is friendly and helpful (of course), and the overall vibe to the hotel is soothing, and relaxing. This is great for people traveling to recharge their batteries or anyone else that just wants their stress to melt! Along with outdoor seating for dining and the pool, this hotel has gems located throughout! read more

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Basic hotel nothing special nice staff breakfast not worth it but overall it did the job for the night. It's clean and close to the strip mall. read more

Hotel Indigo Gainesville-Celebration Pointe - Hotels Near Me - Gainesville, Florida

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This booking experience has been a nightmare. My aunt is turning 100, and many family members are traveling to Gainesville for the celebration. We reserved a block of rooms expecting a discounted group rate, only to discover that the same rooms were $209 cheaper on Expedia. Calling customer service to ask whether they would match the price was one of the most frustrating hotel experiences I've ever had, and several other family members encountered the same problems. To make matters worse, my three-night stay was booked as two separate reservations--one night under one confirmation number and the remaining two nights under another. I was told that, to avoid changing rooms, I would need to go to the front desk after the first night, explain the situation, check out, and then check in again. For what should have been a simple family group reservation, the pricing, customer service, and booking process have been unnecessarily confusing and frustrating. I did cancel reservations with hotel and booked with Expedia. read more

From the moment we walked in, we were impressed by how immaculately clean everything was -- the lobby, the hallways, and our room. You can tell they take real pride in keeping the place spotless. The staff was incredibly pleasant and welcoming. Every interaction we had felt genuine, and they were more than willing to go above and beyond to make sure we had what we needed. One of our favorite touches? The 24-hour snack bar. It was a lifesaver for us late-night arrivals -- convenient and well-stocked. The location is also perfect! You're surrounded by plenty of great restaurants and entertainment options, all within walking distance. It made exploring Gainesville so easy and fun. We will definitely be back the next time we're in town. Highly recommend Hotel Indigo if you're looking for a clean, comfortable, and friendly place to stay! read more

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Enjoyed a one night stay here as we were traveling and visiting friends in the area. Free parking was in the adjacent parking structure which was nice. The rooms are decorated similar to Hard Rock, The Palms in Las Vegas or other contemporary hotels. The staff was very helpful and professional. The beds were comfortable and the AC worked well. We were there at Christmas and the lobby decorations were very festive. We'd definitely stay here again if we were in the area. read more

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I've had great experiences staying here the last 3 times. Parking is super convenient and free in the parking garage right across from the hotel. Staff was friendly and got me checked in and checked out quickly. The rooms weee very comfortable and modern, with wide open spaces and comfortable bed. My favorite part was the bathroom. Loved the shower, especially with the rainfall shower head. Really makes for a relaxing and luxurious experience. Would definitely come stay here again next time :) read more

Hotel Indigo Gainesville-Celebration Pointe - Excellent bathroom and shower :) - Hotels Near Me - Gainesville, Florida

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Hotel was nice cleaning service came every other day. I've been here 4 out of 6 days = they've already missed 2 days cleaning my room with no reason, not even any excuse. Bad service read more

STAY HERE IF YOU LIKE SKUNKY POT We booked 3 rooms for 5 nights, and for 4 of those nights, there were multiple instances of extremely strong pot coming in through the AC vents in two rooms. Since the hotel has both a non-smoking policy and the "IHG Clean Promise", we notified the front desk staff. The hotel was full, and they couldn't move us, so we asked to talk to the manager. Despite assurances from the front desk staff, the manager did not contact us during our stay, nor afterwards. In fact, the managing supervisor on our 4th night was surprisingly hostile, and told us that since Florida has a medical marijuana law, there was no way they could do anything, and we should just deal with it. (We weren't the only ones complaining about the smell--the lovely lady on night shift during the previous evening had asked if we were on the 4th floor, because they'd gone up to walk the hall, and hadn't smelled anything; we were on the 2nd floor, so this wasn't an isolated incident). At the time of our check out, we were told that the reason the manager hadn't called was because she was on vacation, but would definitely get in contact with us. We left both phone and email contact information, and over a week later, have not heard anything. Our hotel bill for the 5 nights was over $5400. The rooms were adequate for the price, water pressure fine, the bar staff delightful. However, the supervisor was rude, manager was completely absent, and I am completely astounded that the hotel would be so cavalier about someone habitually smoking pot in the hotel. read more

Keeping in mind that there is absolutely no luxury hotels in Gainesville, this one is quite acceptable lacking the amenities you would find at the higher brands. The rooms are modern and clean and it's located in Celebration Point that has restaurants and a movie theater. In Gainesville it's the best choice. It has great air conditioning that you can control, beds are a bit hard and it lacks smart tv's. read more

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I had the opportunity to stay at this wonderful IHG property in December 2022. Located in the heart of Celebration Pointe, it really is steps away from shops and restaurants. I enjoyed the proximity of everything from my hotel. The parking is free and located in the big garage adjacent to the hotel. Check in was fairly easy and the room was clean. The hotel has a nice rainfall shower and the water was nice and hot. HVAC controls were easy to operate and the temperature was good. Overall very pleasant stay. read more

Hotel Indigo Gainesville-Celebration Pointe - Hotels Near Me - Gainesville, Florida

Hotel indigo is a reliable, elevated experience that's a notch above your typical mid price hotels. The one in Gainesville did not disappoint. I especially like the lobby, decor, and the homage to hometown musician Tom Petty. There was a nice sense of place, starting with the plastic alligator that greets you as you walk in. The restaurant menu included a vegan option, I highly recommend the portobello mushroom sandwich. And it was a nice touch that they offer a water dispenser read more

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Beautiful new hotel! We had to stay here in Gainesville for 1 night! It's right off the highway! The staff was very friendly! Breakfast starts at 7:30 am - 11 am! You ordered off a menu! If you add breakfast to your booking which is $10 per person, for two is $20! You'll get a value of $40 to spend for your breakfast! The service during breakfast was really slow, but our waitress was Desiree and she was friendly and pleasant! I thought my room rate included breakfast but found out it wasn't, that was misleading on their website! The room was clean and roomy! Got lots of space to put your luggage. TV had a lot of movie stations which was nice if you had to stayed in your room! read more

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Disgusting hotel, very dirty. See pictures. Dead bugs in the bed, a dried up bodily fluid on the nightstand, bad AC and mold smell. I arrived late on a business trip and upon checking in asked to switch rooms and was denied. There was no housekeeping on call so the desk attendant gave me sheets to change myself. I asked for a refund and after multiple emails and phone calls the hotel begrudgingly gave me the equivalent of $50 in IHG points because I booked thru Priceline, which to me seems very classist. As someone who travels 100+ days a year, I have never written a poor review for any of my sub-par stays. This hotel is disgusting and horribly managed, and to think it's an INDIGO is...wild. Don't support them. Stay elsewhere. read more

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This is a trendy and stylish hotel with plenty of Instagrammable seating areas in the lobby, and comfortable guest rooms/bathrooms as well. The rooms were clean and the products (shampoo, conditioner, body wash, lotion) were high quality and came in refillable bottles, thus reducing waste. I had an errand to run one morning and when I returned their restaurant had just closed. They don't have complimentary breakfast but all I really wanted was a coffee and that wasn't available either. When one of the restaurant staff saw my disappointment at missing a hot coffee, she went back and brewed a pot just for me, at no charge. I was so appreciative of her going above and beyond! I've stayed in quite a few hotels in Gainesville over the years since our daughter is there, and I do feel that many similar hotels have free coffee available in the lobby. I think that a good cup of brewed coffee would be a great addition to the overall experience...Just my opinion. Otherwise, we loved the hotel! The location is convenient to several restaurants including Spurrier's and Dave& Busters, as well as a shuttle to the football games. read more

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Not up to what i expected. understaffed at front desk, but the guy there did great. parking lot is a short walk and free. the bathroom door never shut, water was an issue as well. they did refund us some $$ and they were nice about it, but it's not as good as expected. front area clean. staff is kind. read more

I have to say this was the worst IHG property I've ever stayed in. It's nearly brand new, which is what made these issues below all the more surprising: Security lock on the door was broken and useless Shower and bathroom sink wouldn't deliver hot water. Very hard to shave with tepid water Bathroom wallpaper separating No hand soap in the room. Told there was a supply order issue and was offered body wash in lieu of soap Barn door on bathroom (which in and of itself is so dumb) was very VERY difficult to open and close. If I had arthritis or was frail in size it'd have been impossible to operate it I've never stayed in a darker IHG room than this (north facing window, curtains open and lights all on). I'm still amazed how little light there was in our room, which made it very difficult to organize and find things in my suitcase Trash cans outside were absolutely overflowing with trash, and the cigarette ash trays on top were full of nicotine-saturated water Indigo hotels are some of the nicest I've stayed in within the IHG brand, but this hotel had both poor design decisions and management practices. I would not recommend staying here at all. The good: staff at bar was friendly and poured a heavy double for my travel partner, and the front desk staff was really kind and helpful. Also it's nice to be able to walk to several dining options, and the property is very quiet. read more

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Absolutely horrible experience, I was double charged from this hotel. They have in total taken $700 from me. For a one night stay it's $300, and I didn't even get to get my moneys worth. Try to go downstairs to the pool, and my children were attacked by hornets that are all over the pool. The biggest issue is it seems like nobody cares that they have taken an additional $400 from me, it has been over a week now and I still haven't gotten my money back on my account. Anytime I talk to anybody about this issue, they seem to brush it off like it's nothing. I am a mom with three kids, taking an additional $400 from me actually affects my family more than they realize. read more

Checked into this hotel mid cross country road trip for a night to sleep before getting back on the road. It's after midnight and there is still a loud live band playing. I've tried to call the front desk multiple times with no response. It would have been nice had they given me a heads up music would be blaring above my room all night at check in. And offered me a room away from it when i attempted to call multiple times to complain and ask how late this is going for And the bedsheets smell like cigarette smoke. Wouldn't stay here again after this experience and lack of response to fix anything from the front desk staff. I will say to the contrary of most reviews here i did have hot water for a shower. read more

Definitely one of the worst hotels we've ever stayed. Inconsistent room cleaning, including none at all. No hot water for the four nights that we stayed at this hotel. Talked to the front desk and was told to let the shower run for 20 minutes in order to get hot water. We ran the shower for over 30 minutes every time and never got hot water. We also later discovered that someone was allowed to purchase market items from the front desk and they charged to our room. Upon check out, we requested to speak to the manager. We were told she wasn't available. Left our phone number and email address for her to contact us. No contact was made. Called two more times the following days and left messages, no response. We sent an email to the manager and still no response. You have many other hotel options in Gainesville Florida. Do not stay at this hotel. read more

This is a very nice, clean hotel with a personable staff who is there to help. Recently stayed at the hotel from 1/17-1/20/2024 and we thoroughly enjoyed the time there. It is well located and is a beautiful installation with a very attentive staff. The decorating is just stunning, with a beautiful "wall" of potted bromeliads and vines. It is within walking distance to several restaurants and entertainment. You can't go wrong for booking your next stay in Gainselville at the Indigo. read more

This hotel has a great location with shopping, restaurants and a few bars. It is neatly designed and staff is friendly. Two stars are because during our two night stay we had no hot water at all. The air does not work very well either. The air was turned all the way down to 68 but it never reached a cold temperature. Also be aware that breakfast is not free. There is a coffee maker and mini fridge in the room but no microwave. Upon checking out I heard numerous other guest complaints about the the lack of hot water and issues with their air conditioner as well. read more

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Started badly when the hinge on the door of our room fell apart upon entering. The front desk, who was quite nice, said we did not have breakfast credit but, when I pressed that I was sure we had purchased the member room rate with the breakfast, she found it. Normally 18.50 a person. We assumed a buffet. We got downstairs this AM to a cold continental spread. The only worker was outside on her phone. When she came in, we inquired about the hot food. Her reply - she was the only one on, and it was easier for her to do this. The normal hot food was a bother, FOR HER. As she succinctly put it, she does not get tips. So, don't pay for the upgrade, and don't expect a hot meal. We normally stay in the Drury, and we are sorry we did not this time as there is one right down the street. They never let us down. read more

During my hotel stay the television was not functional, I was told it was weather related however the next day when it was clear and sunny it was still not working, there was not restaurant as advertised, the shower was beyond unacceptable black mold all over, there was coffee on the floor and wall, the hairdryer was broken. The staff was extremely apologetic and told me that I would receive a free nights stay anywhere and this would be provided in points. I found that to be acceptable considering the circumstances. However, today when I went to use my points I am discovering that I do not even have half the amount to cover a room for one night. This is completely unprofessional to promise a repair and make this another failure to the customer. read more

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Kimberly and Jose Put the "Go" in Hotel Indigo: It's in a nice part of town and you feel safe leaving your car in a parking garage at 2am. We had no payment issues but we did pay using the IHG app and not in person. The showers were actually really great and we experienced no water pressure problems. One of the fancier set ups I've seen at a HIG property. There is a movable shower head and a big one attached to the ceiling. Price for 1 night 2 people in a double queen was about $200 and I felt that was within expectation. The girl that checked us in was kind and reassuring. We have bad pet and chemical allergies and had no flair ups during out stay (despite seeing dust in the bathroom vent). Probably the best wall art I've ever seen at a IHG location. I will try to stay at a Hotel Indigo again based on this experience. Even though we were next to buildings with bright lights The curtains kept the light out well. My only qualm was that there was no main switch for the bedroom part of our room you kinda have to fumble around till you find the lamps and hit the switch. Our room was clean and well-stocked with pillows and blankets. No noise problems we slept very soundly. Other than the outstanding great experience we got from Kimberly and Jose, the thing that really sticks out about this place is the decor and parking garage amenities. There's a keurig tucked away in the cupboard that worked well. Wish we could have stayed longer in this super neat location! read more

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The customer service is appalling and they have bed bugs. I was charge nearly a thousand dollars for my stay. The money was debited from my account and the GM was too inept to figure out how to get payment from bank due to the hotel's computer system failing. I was treated like I was a thief and she was quite rude. I will never stay here again. read more

The worst Hotel. We had no towels for everyone the first night. Asked for more towels only to find out We had no hot water !! I called and they told us it was going to be fixed the next day! We had no hot water for the second or third day! The manager told us that she was giving one night refund. Never got that. Itryed to call the hotel and they dont answer my phone. The insulation in that hotel is terrible, since you can hear people walking upstairs. We asked if they can change the room for us and the front desk told us that they were booked! Horrible experience, spendit over $500 for cold shower and no sleep!! read more

If you are African American, do not request to work here. they denied me several minutes after my interview, ontop of just giving me the interview date the day before. I know that I'm a great worker, I have great experience and can tell there's definitely a racial issue going on here. the interviewer told me that this was a "ritsy place" which further degrades me as an African American because I didn't fit the standard. it's disgusting and it needs to change. read more

Absolutely horrible experience we checked in on Tuesday the week of Christmas to take care of some business locally and to celebrate the holiday season with our family. We've had no hot water. We finally got hot water on Christmas Eve. No one's offered to compensate they were just giving us excuses as to why the water wasn't hot and to allow the water to run a very long time. We wake up Christmas morning today. Water is ice cold water has been running for over 40 minutes. Horrible, horrible horrible experience wouldn't recommend this hotel. read more

Reserve through Hotwire , much cheaper ! Clean hotel, we asked for a pool view and they accommodated us. There is no room service or continental breakfast. They do have a market that you can buy little bistro boxes from. Coffee is behind the front desk and they make it for you when you ask. Very nice and spacious lobby with lots of outlets and couches to sit at and do some work. Later check out than most hotels which was nice , 12pm. Happy with the comfortable bed and clean room. Thanks hotel indigo ! read more

I stay at so many hotels across the country. This was the first time at Indigo. Brought to us from the parent company of Holiday Inn. Don't confuse this with your Father's Holiday Inn. This is a modern trendy hotel. The rooms were very nicely appointed crisp and clean. The Bathroom was nice with a great shower. I really liked the rooms. The location is over the highway from Gainseville in a new area (to me). The bar was busy and the bartender very nice. The food selection small be interesting but only tried dessert. It was just ok at best. It was a bread pudding but needed sauce. Overall I liked the hotel and would certainly return. read more

We opted to stay at the Hotel Indigo because we had previously stayed at the Savannah, GA location a few times and had a wonderful experience, sadly not this time. We rented a room for our family of four as we were breaking up our trip from South Florida to Georgia, although many other hotels in the area, we chose Hotel Indigo based on previous good experiences. We checked in, staff was nice, and the overall experience was easy, room was clean and spacious.. our main issue is the lack of resolution on a major issue. Our first night, we went to use the shower but the water was cold, we called for service in which they advised they would look into right away, no one ever called or came to check. It was getting late and we all took super cold showers. The following morning we again noticed that nothing was done to change the temperature of the water, we called for service again to which they advised that maintenance needs to review there work orders and they'll get to it when they can. We waited, but needed to check out, so another day of extremely cold showers. I work in hospitality, and the way you respond to matters such as this is what makes the entire difference, their lack of care and lack of recovery on this matter was appalling. The two stars were given solely for ambiance and room appearance, and the fact that the surrounding area offered great options for dining. I would not recommend this location. read more

The room we stayed at there was so many hair and crumbs on the floor. The bathroom was nice and clean. We liked the rainfall shower. The air conditioner is pretty loud and every time it comes back on there were clicking noise (light sleeper) so I kept waking up to it. Friendly staffs. Great location. read more

I recently stayed at this location, and I can start by saying it was horrific. I experienced so much racism from front desk to the General manager. I called corporate and filed a complaint against the staff for discrimination. I am a black african american , majority of staff is spanish, latino etc. Karina Hamiltion is the General manager she is very unprofessional she stated I do not have to stay at these particular locations its several locations I can stay she went on to giving me other hotels suggest that it may be better fit for myself. I experienced embarrassment in front of other hotel guest as well. Angelina Anglero did nothing to help the situation she was very rude. Please be aware when choosing this location. I have never had this amount of inconsideration and humiliation with a hotel or any company. Shame on the unprofessionalism read more

For as new as this hotel is, it's sad to see the lack of overall teamwork when it comes to management and staff. Seems to be no passion in their work ethic. The amount of negative feedback on overall cleanliness in other reviews isn't something that should be happening to this new of a property. I stayed a night at Hotel Indigo over the July 4th weekend. Arriving to the hotel you can tell how new it is, it's in a good area within walking and driving distance to other shops and restaurants. Checking in the staff was super welcoming and friendly and advised us if our room wasn't to our satisfaction to please let them know and they would take care of it. At first sight the room looked clean until I noticed the trash can was full of trash (masks) and the fridge had someone's leftover drink in it and the floors looked like they haven't been swept or vacuumed in awhile. Since the front desk personnel seemed interested in correcting any issues, I informed them of the issues with the room and they wrote them down and then asked me what they could do?! I suggested they send someone up to take care of the trash items in the wastebasket and fridge and he said they would. Left for supper and came back 1.5 hours later and not a thing different in the room and same trash is still there. Before bed, decided to check out the sheets and was shocked to find a blood spotted mattress cover. How could anyone miss seeing this when putting new sheets on the bed?? This could be a fine hotel but it's sad that basic housekeeping is so ignored! Not sure what was meant by their COVID message about the hotel being cleaned every 5 days instead of daily. What?? Aren't we supposed to be cleaning surfaces more often instead of less?? For this hotel property it shows. read more

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There was no hot running water in the entire hotel for our two day stay without any truthful explanation from staff or management as to why or when the hot water would be restored. read more

The hotel is very nice. The staff friendly and pool is great. Pillows are soft and bed is great!!! Would come back again. Parking is easy! I wish they had rooms with bath tubs not just showers. Views are not amazing but that is ok with me. The location is nice and close to restaurants and shopping! read more

Do yourself a favor unless you want some stress don't stay at this hotel check your credit card they will bill you more than twice take care be safe anywhere I'm still waiting for my refund they took out of my credit card read more

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Good luck trying to retrieve something you left behind. It conveniently walks away from this hotel.