This is a far cry from a 4 star hotel. The staff are not very friendly, and the rooms aren't very…read moreclean nor well maintained. I didn't find the bed and pillows comfortable which made it hard to get a good night's sleep. The only good thing about the hotel is the proximity to the Excel for conferences. I would not stay here again.

Beautiful rooms and great service. The location worked well for both business and our site seeing.read more

Came for London marathon and regretted I chose this hotel…read more Pros Location IF you're needing to be byExCel center Otherwise quite far from common attractions Pleasant staff most of the time Breakfast was great Cons Bed omg, I have never had such a creaky hard bed-poor springs. We couldn't even sleep comfortably...reminds me of a cheap college dorm bed. Worse Hilton Hampton Inn bed . Very uncomfortable and noisy Failed to advise maid service only every day, gross and when we asked trash to be taken they said sit outside door which we did, guess what after being out all day they never grabbed it smh Location , quite a walk to trains and far out unless you need to go to ExCel center When I complained of bed they were dismissive and when I wrote a complaint to Hilton manager claims they use a "Hilton approved vendor" sir idgaf, that doesn't make it right . They may have used a Hilton vendor but they def chose the cheapest damn option. Unacceptable. Beyond drab outside, weeds and dying plants -not appealing No faceclothes provided, thank God I brought my own Restaurant inside a joke ...ordered a salmon salad and omg literally a sliver of salmon on a big ass plate with a crapload of leaves..what am I?...a rabbit !? Halfass maid service, rooms need Reno and very small Absolutely no shelving or anywhere to put shower toiletries inside shower Half shower which was prone to messes Air unit finicky and we had to request for it to be "unlocked" WTH you knew we were in room why is it not already unlocked Digital key would never work for the hallway doors.. but it worked for my hotel room smh Tv volume would not go above a certain amount...weird! When we told front desk no urgency and said someone would look at it and they once again did not . Terrible stay Would I stay here again... NO !

Price was good, which is why we booked it since we had a flight across the river in the AM. That…read morebeing said, the room was nothing fancy, we actually got a handicap room (not requested) which made the experience less than desirable aesthetically. In addition, we called down for extra towels and pillows at 8pm... we thought they forgot about since they never showed UNTIL they came knocking at 9:30pm! Very rude and untimely. We had already showered by then and dealt with the lack of towels and were in bed ready to go to sleep. Like I said though, the price was good. We only booked this hotel for convenience, and it was convenient. If I were staying here more than one night, I probably wouldn't.

Save some £ for sightseeing without sacrificing convenience and proximity. You get the usual…read morepizzazz as expected for Moxy, where pleasant service and quirky one-liners abound. Rooms are tidy yet wee, as you'd expect from Moxy, where the idea is "get out and do something". The room amenities are sufficient, though of course no washcloths or hand lotion can be found. Mill in the lobby after hours, or catch up on work tasks throughout the day at the plentiful tables or chairs. Breakfast is extra, but the wide variety buffet should please most folks, and it beats scrounging something up nearby. You're a quick jaunt from the DLR to get all places you desire, with LCY across the water and LHR accessible via Elizabeth. Those attending something at ExCel will find it convenient as well. This whole area feels safe as sort of "hotel row" and university campus down the road. Enjoy a pleasant mile-plus path along the water across the street, or spend your leisure time with the canal rowers. You'll have to venture out for dining, but you'll have that saved 50% hotel room money to spend, so you'll be happy.

Typically, I stay at Marriott-affiliated hotels. Upon entering Moxy, the urban, cool, and fun vibe…read moreis what I expected. The hotel offers board games, an arcade game, and even a Pokémon decor. The arcade and board games are not offered in all Moxy locations. The hotel itself is actually a 4 star but I had a safety issue which lowered the stars. On 1/18, I was peacefully sleeping alone when the fire alarm abruptly went off in my hotel room, creating a distressing situation. Despite no one answering my calls through my phone, I headed downstairs after seeing another guest using the elevator. Surprisingly, all the receptionists were not on the phone, and I shared my experience. They apologized, attributing the alarm to a toaster issue, and casually shifted the conversation to breakfast. On a positive note, the staff here aren't solely receptionists; they have additional roles, including cashier and server duties. With all the responsibilities, they are doing a good job. While there's no room service, you can order food from the bar. I do want to note that all menu items are frozen including burger buns. Inquiring about the available dishes is advisable. A particular black female staff there went above the beyond by offering to make an egg croissant sandwich since the flatbread portion serves 2-3 people. I declined due to high butter reasons but I still appreciated the offering. I do wanted to add that food orders at the bar is until 9:30 pm and not 10pm. Situated amidst other hotels, Moxy lacks nearby dining options, with only a Chinese restaurant across the street. Ordering from Uber Eats is a common choice. The compact room size did not have a closet or iron board. There is an iron room. I appreciated the small side tables and a hot water machine. Complimentary drinks and a voucher for ice tea with or without alcoholic beverages was a nice touch. As for area of improvement, I would improve on safety. I would suggest having hotel phones accessible and adding additional speakers to be in more places to be able to clearly hear announcements. I would suggest staff to have training on how to give more empathy for guest as well. I hope Moxy will make improvements so no one else will have to experience feeling unsafe in the hotel. I did write directly to them as well.

Full disclosure: I should have written this review a month ago but couldn't find the time. That…read moresaid, I would be remiss if I didn't sing the praises of the bar staff at this hotel. First, the other stuff: I didn't love the location because I wasn't going to the trade show my husband was attending. It was the perfect location for events at the Excel Center. For sightseeing, not so much. But I highly recommend it for the Excel. The quality is what I expect from Hilton - the accommodations are quite good, the restaurant food is also quite good, and the service is exceptional. So did it exceed expectations? Not much. But my expectations of Hilton properties are extremely high and they met them in every regard save one. They far exceeded my expectations at the bar. And the bar is the point of my review. After an exhausting day of travel (I met my husband at the hotel on the second last day of his trade show) I just needed a drink. I went in to the bar wishing I could get my favorite drink but not feeling very hopeful. I love a proper whiskey sour. A proper whiskey sour is made with egg white, bitters, and a cherry (in my case, several cherries.) Hardly anyplace makes them that way. The common fail is the egg white. I assume people don't want to make them that way because it's hard on the arm; you really have to shake it. A lot. But a proper one is outstanding. So I went over to the bar and inquired. Then I met the staff: Lucas, Marcu, Monika, and Sergio (I must apologize at this point because it took me so long to write this that I can't remember who had which role.) They were all fantastic! When I asked, the manager heard me inquire and immediately interjected. He said he'd be happy to go to the kitchen for an egg so the bartender could make it. When the server brought it to the table it had a cherry but was lacking bitters. So I asked if they had them to add and was immediately assured that she'd take care of it. I also asked for extra cherries. The drink returned a minute later, bitters in a pretty pattern and a pick filled with cherries. It was perfection!!! For the rest of my stay my cocktails were perfect! I ate every meal in the bar as well. I'm sure the service in the restaurant was great, but the bar staff took such good care of me that I didn't want to go anywhere else. My compliments to these individuals! They go above and beyond, making their guests feel valued. I was about to book this hotel for another trade show in September but it's already booked. I'm not surprised. Anyone who has stayed there once would want to stay again. I recommend the hotel, but the bar is a must!

The rooms are so comfortable I love the view and the flexibility to the o…read more02 and train station Their breakfast is so amazing and the environment is so calm and relaxing

Was taking part at some events hosted at the ExCeL Center recently and having no other alternatives…read morenearby, I found Connaught House Hotel. Nice place to stay with decent rooms and not exorbitant prices; they also have a bar downstairs where they show live sport events and it gets quite busy during these periods or weekends as well. Overall a decent stay and will definitely come back next time I have business at ExCeL. Thanks guys!

This place is modern & chic and located right off the underground. It's half the price of most…read morehotels in London. Your 20 minutes by train from Shoreditch and by NYC time that's from one neighborhood to the next. I'm in hotels all over the place and absolutely recommend the Canning Town Ibis.

DO NOT BOOL HERE! All of the better reviews are out of…read moreconfusion, there is a better Ibis, right on the other side of the Excel station. If you can now, do yourself a favor and change your booking. I walked out of a 3 night reservation before staying 10 minutes. This place looks like a college dorm room. And you would rather pay double, if not triple to avoid it. Look at the pictures. I had one of their agents come upstairs to my room and she said "this is what a 3 star hotel looks like". That is your staff Ibis. Real shame because I've never once stayed at an ibis and not enjoyed it.

If I could rate this place a zero stars I would. I've stayed at one Motel Six back in the US and to…read moresay that it would be a five star compared to this place would be an understatement. The room we had backs up to the train tracks. We had multiple trains going by every 5-10 mins. That went on until after midnight. We had no soap in the room. Even when we asked for soap, they said they'd get some for us. That never happened. When I was asking about the soap the front counter person apologized and stated he could give us a "small cup" of soap. During this interaction another patron who was very upset came down to complain that he had no toilet paper and asked why they didn't check the room for the essentials. The front desk person could only apologize. The first night was very warm in the room. We had an air conditioner, but it was locked down with a code that the front desk wouldn't share. So we had to have the window open with the loud trains going by. Oh, the stairwells and carpeted areas have a bad smell. I am not an expert by any stretch but it's either ammonia (I can only think of one possible reason for that) or mold in the stairwell/elevator area. They only clean the rooms every six days. You have to ask for clean towels. In fact, I asked for clean towels and they never delivered. They do have a breakfast buffet that costs £11 per person. It's not worth it. All in all, I'd highly recommend looking for different accommodations.

This place is the epitome of the term "it is what it is " although in the case of this hotel it's…read morereally "it isn't what it isn't". To be fair, the place is decently appointed and many things appear new or at least recently updated but it's what it lacks that make it a tough sell for me. Lack of any kind of room Air Conditioning, in room fridge, or even screens on the windows ( which you absolutely need to have open in any kind of warm or hot weather) make this place pretty much unbearable in any of the summer months, and right now there's a massive heat wave going on! At least to the traditional American traveler this is unusual and unsettling. Add having an elevated rail line that runs behind the hotel and the aforementioned airport in the front and it's just tough to justify this place, especially if you have to have the windows open all day and night. On top of all that you have to pay for Wi-Fi and a £10 breakfast buffet. Now, I realize this place may serve a specific purpose, and that could be for travelers who need to stay a short while to catch a plane the next day or something. If that's what you need it's ok. Otherwise look around you most likely can find something better nearby.

In short, you do not want to stay here out of anything other than convenience to ExCel London…read more Wi-Fi is awful, service was woefully subpar...I have to believe you can find a better deal somewhere else.

This place is really a glorified hostel. Small rooms and very few amenities. Breakfast was…read moreunimpressive. If you are older then 25, I'd advise looking at other options.

Nice hotel super close to the convention space. Big lobby area with a bar, indoor/outdoor seating…read moreand a surprisingly big restaurant attached. Breakfast buffet is well stocked with quality items and very well attended to. Never had to wait for an item to be restocked. Staff was great. Small grocery store very close to grab any essentials you forgot to pack. I don't normally stay at Novotel's but will consider them moving forward after this stay. Give it a try.

I always stay at this hotel when attending a conference at ExCel. However, I have to state that if…read moreyou are a female guest, there is nowhere to plug in a hair dryer near a mirror. I tried to plug in their hair dryer and have it reach to the full length mirror but it wasn't long enough.Luckily I had my own with a longer cord and it barely made it. The lounge is nice as is the restaurant and the staff. The room was very small but ok and the bed comfortable. My sugar didn't get replenished until I asked the lady cleaning the rooms if I could have some. Expensive for what it is but it's London and convenient, so there you go.