This is a far cry from a 4 star hotel. The staff are not very friendly, and the rooms aren't very clean nor well maintained. I didn't find the bed and pillows comfortable which made it hard to get a good night's sleep. The only good thing about the hotel is the proximity to the Excel for conferences. I would not stay here again. read more

Aloft London Excel - Hotels Near Me - London, XGL

Beautiful rooms and great service. The location worked well for both business and our site seeing.

This is a nice hotel but my god the rooms feel live dark caves - seriously, this is the poorest lit hotel room I've ever stayed in. After 3:30 or so in the winter, you literally can't see what's in your suitcase or backpack. Also, further in the "evolved" design style, the toilet area is separated by a frosted piece of glass and a thin sliding door leaving almost zero privacy. Staff, restaurant, and accommodations were great otherwise. read more

It was a long trip to get here. I flew in from San Francisco and it took a long time to get here from the airport, this is out in the boonies. I was here for a conference and there were a lot of people checking in. There was a big group in front of me and they were checking in and catching up with each other at the same time...my eyes were starting to close. There were only 2 people checking folks in and 30 mts later, another person joined them. Finally made it to the room and just passed out. The best part of the hotel is the location, it is right next to the massive Excel conference center which is where my conference was and super convenient. They have a nice gym and the room was big and comfy. It is right by the water and the marina and I enjoyed my early morning runs along the water. I still remember those runs vividly. They don't have room service but have a self service store that sells food on the main floor and a restaurant. Service was not that great, half the time no one would answer the phone in the lobby and had a hard time understanding them when they did. Not a lot of dining options nearby. read more

A one is being generous. THE MOST RUDE MANAGEMENT EVER. Not only that but this entire place is so slow. From food to cleaning to anything you need, you can't have it because they are understaffed and everyone who actually is employed there is not trained. There's no food anywhere near here. The hotel only serves food from 8-11am and 5-11pm. If you're hungry after that, plan on staving. The room was just ok. I'll never come back ever. There was ONE nice staff member. read more

One of the only SPG (Starwood) hotels in London, and right next door to the ExCeL exhibition center. Location: On the outskirts of London, and there's not much to do here for tourists. Perfect if you're working or attending an event at ExCeL. Plus side is that there's a DLR station (Prince Regent) right by the hotel, and you can purchase your Oyster card and get yourself into London. Note: You'll need to change from the DLR to the London Underground at Tower Hill, and a journey from the hotel to Covent Garden can take a good 50-60 minutes. Rooms: The joy of the Aloft is you'll know what to expect. Rooms are minimalistic, with comfortable beds, black out blinds, and a shower stall with shampoo/conditioner/body wash provided. This room was clean and quiet, considering the nearby airport and train, I never once woke from any noise. Service: Staff were lovely. Cost: It was £145 per night for my stay in early June. Overall: Great hotel, quiet, good service, friendly staff. read more

Aloft London Excel - Hotels Near Me - London, XGL

This is a nice hotel, it's part of a 100 acre campus in heart of Royal Docks London. Built in 2011. 8 floor hotel. 100% smoke free. Nice restaurant inside . Bar, Pool table , Fuse ball. Free printing service and computer use . Family friendly , pet friendly. They set it up to be very social and comfortable, perhaps since its a half a step away from the ExCel Convention Center. Inside the hotel you'll find plenty of social gathering chill spots everywhere , even sofa chairs in the hallways when you get off elevator near hallway window over looking the water dock. Very clean hotel, excellent staff, excellent indoor swimming pool it's like a dance floor at night, they dim the lights and have neon lights. Inexpensive public transportation to get into the city is connected to the hotel grounds, very convenient . Hotel walls are kind of thin though. Aloft hotel is also surrender by some interesting scenery and places to walk about and explore, the Emirates cable car ride is only about 5 minute walk away. You can find good deals for this hotel at Travelocity.com read more

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This is a very clean, comfortable and modern hotel in an ideal location for a conference or an event at the Excel. Sorry if the above doesn't sound passionate - I liked it but I didn't LOVE it. I liked the location (gives you longer in bed), the beds were super comfortable, it was very clean and there were bliss toiletries in the bathroom. They give you a lot of towels which is important if you're a girl and need to wash your hair and yourself and also if you're doing an event like the London triathlon and want to shower before the event to warm up muscles and after the event because you're a big sweaty mess. Trust me, I was a sweaty mess! I also liked the gym, which was a decent size and I liked the fact that there was filter coffee in the room and a good variety of tea bags. Better than your average hotel's hot beverage selection. I didn't love the swimming pool which was tiny as I could have produced that much water myself after the triathlon. It also had a view of the car park, so why bother with a pool? The breakfast was basic and the restaurant inside the hotel had no atmosphere, making me wonder why they bothered, again. Also, I'm not a fan of big hotels as you feel like just one of a number rather than like you're getting great care from the staff. I'd stay there again but I wouldn't get excited about staying there again. Ps car parking costs £16 a day read more

Aloft London Excel - Nice bathroom with bliss toiletries - Hotels Near Me - London, XGL

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The staff cannot accommodate large parties and you won't find any food after 10 pm. If you happen to get out of a conference or expo at Excel you will not be able to eat. They could make so much money if they left the kitchen open for food service. The staff was rude at times. Not sure why they don't put wash clothes in the room. read more

Had a quick night stay here but it was a very nice and memorable experience. Being part of the Marriott Bonvoy, they showed best practices and efficiency, particularly towards the loyal elite members. It is conveniently located next to the London ExCel and the DLR station. It is within 10min drive (I suppose it's also walkable for light backpackers.) to London City Airport, making it an ideal location to convention attendees, businessmen, and tourists. The restaurant also had good dinner choices and served a good breakfast buffet. I really like this place. read more

London is one of the most expensive cities in Europe. Unless you've got upwards of $400-$500/night to spend, you're going to be staying in less than ideal conditions. Knowing that we're only in our rooms when our eyes are closed, we decided to stay in Zone 3 (based on the transport system). We stayed most of our time there over the holiday at the Aloft (which is a Starwood property). It is based at Prince Regent stop off the DLR (Dockland's Light Railway), it's about a twenty minute tube/DLR ride into Central London. As we were there for nearly a week, we bought a seven day tube pass which ran us about $35 or so. One thing we found out was that it didn't include zone three, so had someone popped onto the DLR and checked we would have had to pay an additional $3.00 each way. We figured, we'd just claim ignorance. It never was an issue. The hotel itself is typical Starwood modern. The rooms are huge. We had two rooms adjoined by a door. One of the rooms had a very large bathtub which you would never find in a room in London for what we payed (about $200/night). Your cost is always going to vary based on whether there is a convention going on. The Aloft is really a a Convention Center hotel as it is right next to the convention center. So it's worth checking. I would recommend not going for the breakfast unless it's included in the price of the room as it is nearly $25 per person. They also have a 24 hour "grab and go" area right in front of the reception desk which includes all kinds of food and beverages. They also have free Wifi. The service is friendly, however it was a little frustrating trying to get food when the reception desk was busy. The Aloft will always be my first choice of places to stay when visiting London on my own dime. It has a high-end feel at affordable prices and will teach you how to use the London transport system. Plus....you get Starwood points! WARNING... if you want Starwood points...don't use a third party site to make your reservations. I DID NOT get points because I made resies through Expedia. If the Starwood site gives you a higher per night cost than a third party site, call Starwood and they will most likely match the price. read more

My first stay at an Aloft, which I take it is a budget brand amongst the Starwood hotels that they have imbued with a hip, trendy vibe. Okay, that works for me. This particular hotel is right next to a convention center, or practically part of the convention center (the fixtures in the hotel and in the CC bathrooms bear a striking resemblance), so it is convenient if you are here for a conference or trade show or whatnot. Since it is so close to the convention center I found it odd that it didn't have a business center -- seems like that would have been a good trade-off for the full-service restaurant (which I would have appreciated more if the kitchen offered room service) -- but I suppose that could be a brand choice rather than an individual hotel issue. Then again, since all the restaurants seem to be 3 football fields away on the other side of the convention center, maybe the restaurant serves a good purpose. In any case, the basic amenities -- a comfortable bed, free wifi, shower w/ almost immediate hot water, etc -- were quite suitable. The location is quite a ways east of central London, in an area that cabs and car services don't seem to know very well. Our car service driver from Heathrow did a lot of driving around in circles to figure out how to get to the hotel, eventually dropping us off at the back door. If you're coming from Heathrow or wanting to go into central London public transport is your best bet, with the Prince Regent stop on the Docklands Light Railway a short walk away. read more

Nice hotel. Very new. Conveniently located right near a metro stop. Lots of activities around the hotel as well. Very modern but not like a Moxy. We enjoyed our stay. The lobby had restaurants. They were also pet friendly. read more

Absolutely wonderful!! From reception to housekeeping to restaurant; everyone went out of the way to be kind. We missed breakfast, so the hostess prepared a care package for us. So sweet. The building itself looks new and modern. It's just a few feet from the rail service and has temperature controlled showers! read more

Exceptional Starwood hotel located well to the east of the "main" part of London, but very convenient if you're either at a convention in the ExCel or need to get to your office in Canary Wharf. This place has changed my perception of aLoft hotels, and it's very much for the better. On check-in, they welcomed me warmly and said that they had a special treat for me as a Platinum guest. A very sweet suite upgrade followed, and I couldn't believe my luck upon opening my door and seeing the huge living room overlooking the ExCel, with its own bathroom for guests and a 4-person dining table next to two large couches in front of a coffee table. The bedroom was similarly large with a very comfortable king-sized bed, and while the bathroom was standard aLoft with the in-shower soap, shampoo, and conditioner dispensers. While the aLoft brands don't generally offer many amenities to guests, this one had some very neat touches. A regular shuttle to Canary Wharf (you need to call the hotel to schedule a pickup in the PM, though) made commuting to work very easy. The bar/restaurant in the hotel lobby was very lively, and the self-service food purchase snack bar was 24-hour and the Front Desk staff would happily toast your sandwiches before sending you on your way. While I wasn't a big fan of the upstairs restaurant for breakfast, they did include that as a SPG Platinum benefit, so I can't really complain about "free". Front Desk staff were very courteous and welcoming, but I think they could use a bit more help. Peak times saw the desk being mobbed, and the desk being circular meant that few people actually had the courtesy to queue. Still, they handled it with aplomb, and kept everybody moving. I am looking forward to being back, and at the prices they publish, it will be an absolute steal to stay there again. P.S. Many GPS systems will have no clue how to get here, so you're better off inputting the ExCel center lest you be led through the back roads and through the same roundabout 5 times. Yeap...did that...hope you don't make the same mistake. read more

Fantastic hotel, right beside the Excel Centre - possibly the largest room I've had in London. The hotel bar has a happy hour from 4 - 7, which makes it very affordable. The guys behind the bar know what they are doing and serve great cocktails. The DLR is attached to the hotel, and makes it incredibly easy to get to Canary Wharf, Shoreditch and the rest of the city. I will most definitely be back here. read more

This is a nice-looking hotel, with a sort of hip and trendy vibe. It was chosen for us by the folks producing a convention at the ExCel Center. The location cannot possibly be beat for convention access (tho it should be noted that it is some distance from anything else). You simply go to the second floor and walk a hundred yards to the convention center doors. It has free Wi-Fi, which is great. It's not readily available in all areas of London so having it at the hotel was definitely a great convenience. The breakfast was pretty good. Each breakfast ticket was good for three items from the little shop there: a sandwich, cereal, coffee (they have a cappuccino machine), croissant, fruit, etc. The shop is open most of the day for sales as well. I did find them to be a bit ridiculous when it came to the cost, however. First, they only provided a breakfast ticket for one person in our room. You would think at that price when learning there were two of us they would simply provide two tickets. Also, we were looking to stay an extra day, and they quoted us 150 pounds. Online, the rate was 129. Additionally there was a buy one night get the next night at 40% off, but they weren't willing to offer that additional discount for next day's business (which would be win-win, because they'd have business at a rate that was fair-- a rate at which they already do business-- and we wouldn't have to move our things). Other area hotels are a quarter or half the price. When we asked later if we could book the room for another night they quoted us an even higher price of 160 pounds. That's about $240. This is not a luxury hotel or particularly fancy and I don't feel it is worth the money they charge. If you're looking to book here, note the rates are much better at other websites than at the Aloft website. They're also far better than you can get at the desk. Nonetheless our stay was fine, they do have wifi, they're right at the tube, and they were located conveniently for our needs. I just found them overpriced. read more

I will try to keep it brief, if you have a conference to attend at the "ExCel" then it is highly convenient as the center is just a hop skip away from the door. But let's get real, for $300 a night this place could step up its amenities. Mainly room service, as in add it!!! I have never been in a hotel this big, this nice, and this expensive and not had room service. Their "fueling station" near reception offers just about the worst sandwiches on earth and you have to go the bar to order a pizza. Don't take the bait though, the pizza is not much better than the pre-made sandwiches. They do have a restaurant which I did not visit other than for breakfast, which was not that bad. But sometimes a dude just wants to order room service so he can watch BBC 4 in a hotel bed and not be bothered to go outside and mingle with Muggles. Pro Tip: Get a view of the water, its not too bad and you can watch planes land. read more

Worked at the convention center next door and stayed here for the duration. Can't speak for cost, but the hotel was clean and new. Was offered free breakfast(not anything to write home about) for the week and the proximity to the center is great. The staff was friendly and helpful. I worked long days; the rooms were comfortable-for me, being unable to hear the hallway traffic or my neighbors moving about was perfect. It was nice and quiet every night. read more

This is a good standard middle-of-the road business hotel near the ExCel Conference Center. Located on the EAST side of the ExCel (and conveniently attached to both the ExCel and the Prince Regent DLR Train station), this is a great location for business travelers who are exhibiting or attending an exhibit at the ExCel. Often the breakfast buffet is included with the price of the room and features freshed infused waters (which are very good!) and eggs-cooked-to-order (in addition to the buffet scrambled eggs and boiled eggs). The FEDE restaurant is open during lunch (on exhibition days). The WXYZ Bar has nice bartenders who are ready to concoct a fun cocktail (including their standard "Year of the Dragon" of fresh strawberries and vodka and a great "Espresso Martini" with Vanilla vodka). read more

SPG partner! The hotel is seconds within the DLR station. Although it is a bit far from Central London, the hotel definitely was worth the extra time. Very clean, modern, and spacious. I arrived ahead of my check in time and the staff was very accommodating and had the next room cleaned for me. If I am ever back in London, this hotel will definitely be at the top of my list! read more

It was price alone that led my wife and I to choose this hotel. It is a long way out of Central London (about 20-30 mins on the DLR and Tube) but once you're used to that, the trek is very much worth it. This new, modern, well equipped hotel is more in line with with a W than other brands in the Starwood chain. The staff are all extremely friendly and a special mention to the young lady with glasses in the small snack/breakfast area who was particularly cheerful and even expressed sadness that we were leaving on our check out day. What a pleasant touch. Our room was very comfortable and the bed huge. The bathroom is well stocked with high quality toiletries and there were plenty of channels to watch on the TV. It was a little irksome that they do not honour the upgrade process for platinum guests nor is there a preferred guest queue at reception however we at least did not have to wait very long to check-in. There is plenty of seating in the communal areas and I loved all the little cubby holes in the bar area where you could sit and unwind after a busy day. On Friday the bar had a DJ playing some great electro house and if we didn't have a wedding to go to the next day we would have been boogeying in the lobby! Finally being brand new and not confined by space like many centrally located hotels, there's also a great gym, pool, steam room and sauna. On my first visit the sauna and steamroom were both turned down very low but I spoke to reception and they were soon cranked up to great hot temperatures I thoroughly recommend this hotel and urge anyone considering it for a trip to London not be put off by the location. read more

what hotel does not have a wakeup even the phone has a button for it. could have better customer service. nice rooms in area, train near by. gave me some excuse needed to set up alarm through tv. read more

Had a really enjoyable stay at this hotel. The location is great if you're attending a convention at the ExCel. The staff were friendly and helpful. My room was decently sized, modern and had a nice view of the Thames. The fitness facility was well equipped with treadmills, ellipticals, and free weights. I also liked that they provided 2 complementary bottles of water, free WiFi, and a little 24-hour cafe for food and beverage purchases. read more

Housekeeping was completely atrocious for two days until I complained - towels were not folded or they disappeared, glasses not cleaned, trash not emptied, amenities not replaced, etc. Spotlights leave many areas on room floor dark and hard to see, such as outlets. Hair dryer cannot be plugged in to bathroom area. Wi-Fi was useless until last day. Hallways to rooms looked clean but had strong smell of dust or other material, perhaps carpet pad. Laundry coin machines did not work properly and were infuruiating, as was the ventless dryer that took forever. Breakfast buffet was OK, though there were some canned items. Cafe area was not stocked with many items shown on board. Nice gym room but was not properly lit at night and quite dark. Most personnel were nice, and hotel is stylish. This place was just way too inconsistent, especially for its class. read more

The level of customer service provided by the front desk was laughably unacceptable. Not once did they *ever* answer the phone. Not once in a four night stay. Anytime I needed to speak to someone I had to go all the way downstairs and speak to the confused desk personnel who seemed overwhelmed by having two customers waiting. When I did have a request to make, for example. "Please change the battery in my room safe." They were stunningly incompetent managing to pass that request on to the maintenance man. I had to go downstairs to the front desk no less than twice and repeat the request twice, and then stand there and stare at the desk clerk until he called maintenance. Then he turned his back to me and whispered to the maintenance person that "The guest is waiting." As if all this wasn't ridiculous enough, when a business associate tried to call me at the hotel, he was unable to *ever* get the front desk to answer the phone. The hotel restaurant closes after breakfast and doesn't open until five PM, then closes again at ten. From ten until breakfast there's no food available in the hotel except from a kiosk that charges $5 for a pack of gum and $7.50 for a smaller than normal Coke. The bar closes early as well. The only conclusion I can reach is that this hotel only survives as a business because some set of deluded corporations continue to book their poor, hapless employees into this place, dooming them to endure a kind of Kafka-esque nightmare of surly service and impending sense of dread when speaking to the staff. If I could rate it at negative stars.... I would. The rooms are clean at least. No appliances caught fire. The wifi is shockingly slow and I had to call tech support to get it to work with a MacBook Air. Really? Using a mac in 2014 requires a router reset? All in all, a better customer service experience would be to leave a dented 2000-era Sony robot in the lobby that shouts "Go away" and then charges your credit card ten Pounds for the experience. read more

Absolutely fantastic hotel. I am a snob when it comes to hotel that is clean, spacious and reasonable priced. Aloft met all my requirements and more. It is located right next to Excel center and DLR rail line. Super convenient to go to central London. A little bit away from the hustle bustle of the city life and touristy places. If you come for business at Excel then this place is where you need to stay. read more

Pretty awesome. Location won't suit everyone but if you can make afford the commute then definitely give this place a try. Amazing perfectly organized rooms, really comfy bed. Brilliant large gym and excellent selve serve 24hr cafe. Couldn't fault the place and cannot wait to stay in Aloft again! read more

Nice exterior architecture, comfortable lounge area in lobby, very convenient access to the Docklands Light Rail station. But rooms are tiny, dimly lit, and the furniture is monastic. There is a 24 hour snack area, but I suggest bringing your own food instead of buying something there. The area is new, and I made arrangements with a car service for rides to/from Heathrow Airport (1.5 - 2 hours the other side of London in traffic). Neither driver could find the hotel based on the address and had to call to get directions. Its biggest advantage is that it is closest to the ExCel convention center. But only by a few yards. There are multiple hotels just a very slight distance further away but within easy walking distance to the center. read more

1. location is not good especially if you want to see the sites. it certainly is not easy on come and go effort. you can get to the tower of london on one of the DLR trains (not the tube) but otherwise you are constantly changing. 2. cabs or uber are wildly expensive to go any where. it will basically cost you 10 pounds just to get out of the hotel area. so while the price seems lower then elsewhere in london, the cost rises quickly when you come and go.... 3. there is no where to eat in the area except hotel restaurant. 4. Heathrow seems like a million miles away. at 5:20 am it took 75 minutes. drive said three hours otherwise. unfortunately the tube or express would still be 90-120 minutes minimum 5. the hotel itself is nice and new but with flaws. 6. hated the bed. rock hard 7. hated that you cannot seem to cool off the room. never have seen a hotel keep the low temp at a high number (19c). with the blanket, makes it tough to be cool. 8. i like a room that has sports channels. this place had news and old tv programs.... 9. the showed was exceptionally tight....and had no dish or shelf to put your own materials (shaver, shampoo,,,,). if located elsewhere, i still would not return.... read more

If you need to be at the Excel convention center this is a great hotel for you. If you are a tourist visiting London, this is NOT the place. read more