After reading some of the horror stories from online hotel review sites, I was nervous staying here. I found myself scrambling for a last minute hotel room in London and this was the most reasonable rate I could find. I still paid close to $350 U.S. for a triple room and all I can say is "welcome to London!" It's an expensive city no doubt, and I think the root of all the awful reviews is that people are basically getting a Motel 6 at Ritz Carlton prices.
The Comfort Inn is in a safe and good location. I wouldn't have felt afraid to stay here alone if I had been traveling by myself or with a group of women. It's about a 5 minute walk to the back entrance of Victoria Station, one of the main railway stations in town (you can catch the Gatwick Express train directly to the airport or hop on the Tube / London Underground to explore the city or get to Heathrow). There's a decent pub down on the corner too.
We were traveling in a group of 3 adults so we booked the triple room. Of course the room was cramped but we still had enough space to move about without constantly bumping into each other. The room had a double and one twin bed. The beds were reasonably comfortable and the bedding smelled and felt clean.
The common areas suggest the guest rooms are much nicer than they are. I liked the homey lobby and the cute British-themed signage in the hallways. Our room was clean enough but didn't exactly feel spotless. The bathroom was clean but had some signs of mold and was in a state of slight disrepair (duct tape on a pipe, dirty grout, rust everywhere). I wouldn't go so far as to call the bathroom nasty, but it was certainly bordering on that description. It reminded me of the showers at summer camp when I was a kid.
Let me make this clear: this is a budget hotel, no doubt about that. Don't go expecting U.S. Comfort Inn standards or a property that lives up to its expensive price tag and you'll be fine. It's no frills but it'll get the job done in a pinch.
Let me stress that I stayed for only ONE NIGHT. I may have felt differently about this property if I had booked it for the duration of my trip. But for an overnight stay, it's just fine. read more