I would never recommend Hotel Graal in Ravello to ANYONE. They have a 4 day cancellation policy and anything after that you lose your whole payment for the reservation. I had a medical emergency and needed to cancel. I emailed and had hotels.com call also and they were rude and appalling and hotels.com did nothing. Never have I experienced such horrible service. Greed is the only reason. No stay and they took almost $900 from us. I would never recommend this hotel and I will going on every travel site to report this read more