DO NOT STAY HERE -- Extremely Disappointing
Our three-night stay at Hotel Graal in Ravello was one of the worst hotel experiences we have had. we have been in Italy for 17 days and stayed in 5 different hotels, none of which had any issues except for this hotel.
Our first room was extremely outdated, which was not depicted in any photos online prior to booking. Apparently 1/2 the hotel was revamped those are the rooms they advertise. This room did not have a proper shower--only a Jacuzzi tub with a handheld shower. The bathroom had extensive black, mold-like growth, the bed moved whenever we turned over, and the patio door handle came off in my hand. There was also only one hanger in the closet.
We raised our concerns with the front desk. Francesca and Luigi were gracious, apologetic, and helpful, and they showed us two other rooms. Unfortunately, both were just as bad, if not worse. We eventually changed rooms on the second night, only to find the same black, mold-like growth throughout the bathroom. In addition, there was no hot water in the shower.
When I spoke with the manager, Barbara, she told me that some of the grout had simply been "put in black." I asked for bleach, and within about an hour, the areas I sprayed were clean. I found myself cleaning a hotel bathroom during a hotel stay, which is completely unacceptable.
Despite everything we experienced and the fact that management was fully aware of the condition of the rooms, the hotel provided only a €74 credit toward a bill of more than €1,300. While we appreciate that they offered something, we felt this was minimal and completely disproportionate to the problems we experienced and the disruption to our stay.
Ravello is beautiful, and the hotel has a wonderful location, but a beautiful location does not excuse dirty conditions, broken fixtures, severely outdated accommodations, or the failure to adequately address serious guest complaints.
Based on our experience, we would absolutely not stay here again. We strongly recommend that other travelers consider alternative accommodations in Ravello. read more