TRAVELER BEWARE! While traveling in western Europe last month, we spent a few days in Rome. While…read moreenjoying immensely the city itself, our hotel unfortunately left much to be desired. The structure itself is nice, well built and relatively comfortable, but we had several disappointing issues that significantly adversely affected our otherwise wonderful travels in Italy. First was the location, setting immediately adjacent to one of the larger freeways with excessively loud traffic noise, particularly if they place you on the freeway side, as they did us. Also the area is apparently known for being a pick-up place for local prostitutes, as our airport driver advised us upon arrival. Sure enough they were all over the place soliciting their trade right outside the driveway. In addition the room they assigned us to had an incredibly small square shower, measuring no more than 18" by 18". I am a home builder by trade, and I have never seen a shower this small in any home in the U.S. in my entire professional career. It was not until the last day of our stay that we realized that not all the rooms were outfitted with this impossible to use fixture, and that several of the other rooms had quite large, luxurious showers. Something to keep in mind should you, for some inexplicable reason, decide to book here. The worse situation we dealt with however was the air conditioning, or lack thereof. We finally figured out that they control the room temperature from the check -in desk, and despite the fact that following our numerous complaints that the room was very uncomfortably warm and that they even sent a service tech to mechanically fix the problem in our room (I know a lot about A/C systems and I could not see that he did anything purposefully at all to actually repair the equipment or remedy the situation) the room never was properly cooled to a comfortable temperature throughout our entire stay (except for one night when I think I shamed the desk girl to lowering it from her own remote control) . Then to add insult to injury, when we finally checked out a few days later, they refused to provide us with any level of credit for our multiple discomforts. We have traveled all around the world and this stay was one of our worst experiences ever...TRAVELER BEWARE!

Perched at the top of a small street in a super residential part of the city, this hotel has the…read moreadvantage of providing a great deal of calm and quiet in an ordinarily loud and bustling city. The hotel looks much like the other buildings in the area, large homes in pastel colors that have an air of faded glamor. The entrance is pretty well done and there are two lovely terraces where you can sip your Spritz listening to the birds chirp while surfing the web on the free Wifi connection. The rooms are less charming, but are functional and spacious. I would have preferred a less springy bed and a full-length mirror, but all in all it was a really convenient, tranquil stay in a super authentic part of town. I didn't take the bus into the center since I was being escorted around by a local (thanks Valeria I) but I hear that it's pretty conveniently located.

I remember my stay here like it was yesterday. I had the pleasure of staying at this hotel for 10…read moredays in the spring of 2010. The staff was so wonderful to us. I even called a few times from the states to them to ensure we had service from the airport and just general questions. They were more then happy to assist with all of our questions and make sure we had transportation arranged. We arrived on a saturday afternoon and were greeted with a smile and a warm welcome. We were promplty filled in on what was happening the next day and that we may want to avoid the city. The Rome marathon was the next day. We were impressed with the size of the room and bathroom. It was quite large and nicely furnished with a king size bed, large desk and dresser area some nice wing back chairs and plenty of light from a large window . Down stairs in the basement was the breakfast room, which every morning was filled with all sorts of interesting people and quiet an extensive breakfast. This was included in our room rate. A nice spread of fresh juices, cereals, coffee, tea, pasteries and of course Ham and Cheese. We were very close to many things and got to see normal life in Italy rather then everything touristy. It's about a 15 min bus ride to downtown Rome, but in such a nice area itself. It is situated up on a hill so to get to all the things around it, you take a rather large flight of stairs. The front desk staff was also very helpful when asked about things for day trips and what bus to take and other things we had no idea where to even begin to figure out. If I ever return as I hope to, I will certainly make it a point to stay here again.

This place is amazing for the price. It is a bit for from central Rome but they accommodate by…read moregiving free shuttle rides to the train station and wait for you to get back. The staff is friendly and the rooms are spacious and modern. They have a pool in front of the register.Definately recommend this hotel.

From the owner: L'Hotel Castle, a soli 9 km dal cuore di Roma, è il luogo ideale per le vostre vacanze nella Città…read moreEterna, ma soprattutto per i vostri soggiorni d'affari.L'ambiente riservato ed i comfort di primo livello renderanno la vostra permanenza piacevole e rilassante, Tutti i nostri ospiti avranno a disposizione un ampio parcheggio interno gratuito, una splendida piscina per rinfrescarsi nel periodo estivo ed un'ottima connessione wi-fi sia negli spazi comuni che nelle camere La nostra Reception, vi accoglierà a qualsiasi ora del giorno e della notte ed il nostro Staff, cordiale e disponibile soddisferà ogni vostra richiesta.

Collectively in the last couple of years, I've stayed here a few nights. While a four star resort…read moredoes usually make you think a bit luxury... This is far from it. First impressions are great. Renovated rooms, appealing halls and common areas, beautiful grounds, parking, wifi, a real gym, tennis courts and swimming pool.... But the reality is not as nice. The beds are stiff. They give you one hard flat pillow per person. The bathrooms are spacious and modern but poorly designed. Great water pressure though! The toiletries are only bar soap, a shower cap and body wash from a wall dispenser. One large towel per person. The swimming pool opens early June despite May's average temperatures being plenty warm to go swimming. The music for the group fitness classes in the basement can be heard on the third floor. The location is quiet but there were no real curtains or way to shut out sunlight, only slotted shutters and a privacy sheer curtain. When the hotel is full, parking can be tricky as well. The breakfast is sad. Boiled eggs, Canadian bacon, frozen and thawed variety of cakes and Italian croissants, small selection of very low quality cheeses and sliced meats, sliced white bread, stale cereal, room temperature milk, yogurt & water, concentrated juices from a machine, and an all-in-one dispenser machine for coffees, hot milk, hot water etc. Overall the price and location and activities make it a great option. But if you just want a good night sleep, relaxing shower and nice breakfast I do NOT recommend it. If you take away the gym and sport amenities this is far away from being a four star hotel.

This is a hidden neighborhood gem with wonderful food and service. At night, it is not well lit so…read moredrive slow to make sure you don't miss it

I booked a room in Tuscany through them and got a confirmation, but three days later I got a very…read moreunprofessional email that said that my booking was cancelled because of maintenance in the building. Neither the confirmation nor the e-mail had any contact information on them, the email had no personal signature or anything to it. When I checked on the properties website directly I saw, that the room that supposedly was not available because of maintenance, was still available and I could book directly through them but for a higher price. So I guess they had an error on the BBItalia website in the pricing but instead of contacting apologizing and trying to fix that they found this kind of excuse. I did not get any response to my complaints, so I think I will never try to book anything through them again.

There is no customer service from this business. They hide a button for insurance that you must be…read moreuncheck before making your reservation or they charge you a fee for NO PROBLEM insurance. When I called a week prior to my scheduled reservation and asked to have this insurance removed they claimed they could not do that and if I cancelled my reservation I would to pay a 10% cancellation fee which was double the insurance. So I paid for the insurance I did not want.