Great hotel- location was convenient, room was gorgeous (and clean), and staff was very friendly! Easy access to shops and dining all within walking distance. Had a drink on the roof to enjoy the view. I look forward to staying here again soon! read more

So this hotel is very nice. I'll start with the good. It's beautiful, well located, very clean, very upscale. That being said everything was damp the whole hotel - rooms - sheets everything slightly moist and maybe that's just Charleston? But aside from their doormen and cleaners staff was really quite abrasive and all seemed to have much better things to do than help a guest at their place of business. Would I come again? Yes probably because it's one of the "better" options. Could they improve - yes. read more

Non existent customer service. Rooms musty and dated. No response from management after issues pointed out. Pool was nice but small

What a lovely experience the Hotel Bennett was. My wife and I came for our anniversary, and we were truly grateful for our decision to come here. The price of the rooms very much reflects the level of service and care you receive while you are here. We got the basic king sized room, but the space was more than enough for us, and the room itself was gorgeous. The staff here were some of the most friendly and attentive staff I have had the pleasure of meeting. Our rooms were cleaned and serviced 2-3 times a day, depending on whether we were in the room still. They leave little dark chocolates on the pillows for the evening, and it's such a lovely little touch. The bathtub was quite large, enough for both me and my wife to very comfortably bathe in together. The shower was quite spacious as well. The hotel itself was immaculate, so very clean and smelled wonderful throughout (a common issue we've had with many hotels we've stayed at). The lobby itself was very welcoming, and so very beautiful. We were so caught up in the beauty and comfort, we forgot to take more pictures of it all. Also, talk to the concierges here if this is your first visit to Charleston, especially Kevin. There people know everything you could want about this city. Kevin managed to get us into Halls Chophouse down the road that I had been trying to get a reservation for over a month with a night notice. They are very skilled at what they do, and will help make your trip even more memorable. My wife and I will definitely be back here again in future visits, and would recommend anyone wanting a beautifully comfortable stay to choose the Hotel Bennett. read more

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Beautiful hotel with great amenities. Perfect for the holiday season and bringing family of all ages. They had some holiday festivities and the restaurants attached to it were great too. Overall, everyone was so friendly and accommodating and we were so glad to have stayed here! The rooms and bathrooms are genuinely beautiful. read more

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So this is a $1k per night hotel. The rooftop bar closes at midnight as advertised, but in reality they close at 11:40. They turn the lights on, shut the TV off and if you are not done by 11:55 the manager comes over and basically runs you out, stating "we don't have a license to serve after midnight." No joke, can you please let my family finish our drink so we can leave. Almost nobody wants to work anymore. God forbid they have to work until 12:05. What a joke, Halls would never do this. Please go over there for some training..... read more

The housekeeping is phenomenal. Attentive and always making sure the room is immaculate. The chef on the other hand, lackluster. It's 2026 and creating a vegan meal that is a FULL meal shouldn't be a challenge. If you don't eat meat, expect your food to be an after thought of sides. The chef isn't imaginative and gives mystery meals. In a world where everyone is battling for a rigged michelin star or some sort of award this chef is trash. read more

The location is excellent. The front desk staff was mediocre. The fellas that valet and open the door were friendly and knowledgeable. They were the high point of our stay. The room was unremarkable for the price. The outdoor space was like sitting in a bucket. No view, just sky if you look up. We arrived and the doors didn't shut completely from the bedroom to the bathroom. We had to be troubled by requesting maintenance come and repair. Plus, there was no tv remote in the room. When I asked to switch rooms, they said they were "committed for the night". I guess I drew the short straw. Rooftop pool/bar is ok but overpriced. THE worst part was the noise in the hallways as we would try to sleep/relax in our room. Constant door slamming. I understand you can't control the patrons but the staff was doing it as well!! Even by the rooftop pool. They would let the gate slam as they entered and left. It really spoke volumes on how they valued guests. In summary, stay for the location and the great guys at the entrance. read more

The view from the rooftop at night was really nice. I enjoyed the dim lighting, and the intimate table seating making it a nice date spot. There was also space to lounge and enjoy cocktails with friends. During cooler weather they offer outdoor heaters which is really nice. The service was good overall. The staff made recommendations that were helpful. The menu seemed a bit limited but everything I tasted was flavorful and well made. Shockingly the highlight for me was the chicken wing appetizer and the sauce that accompanied it however I'm sure there is something on the menu that everyone can enjoy. read more

Hotel Bennett - Hotels Near Me - Charleston, South Carolina

afternoon tea at hotel Bennett was great! Everything inside was pink making it perfect for a bachelorette group. Tea and food were both tasty read more

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Complete Lack of Standards. Ruined Our Anniversary Trip.If you enjoy dressing up for a special night out, do not take your spouse or date here for an anniversary. We chose Hotel Bennett and Gabrielle specifically because we wanted a genuine 5-star fine dining atmosphere with a strict dress code. We put careful effort into choosing our wardrobe, only to be hit with total disappointment. Upon entering, we were in absolute shock to discover we were practically the only people in the room following the rules. Nearly every single guest was dressed in casual beach clothes, t-shirts, and shorts. Management completely threw their own advertised policies out the window.We felt cheated, double-crossed, and incredibly hurt. At breakfast, a man was allowed to dine right next to us in a sleeveless undershirt "wife-beater" and flip-flops. On top of that, women simply put on men's baseball caps to bypass the "Gentlemen remove hats" sign, creating a room full of hats anyway. Dinner was just as frustrating. Even though their website claims men must wear collared shirts and tailored pants in the evening, a scant few bothered to do so. The dining room was filled with beach flip-flops and casual t-shirts.It is completely dishonest to market a premium, luxury environment to attract guests and then abandon all enforcement at the door. If we wanted a Waffle House atmosphere, we would have gone there and paid a fraction of the cost. We paid top dollar for an upscale experience that management utterly failed to protect. They need to take the dress code off their website if they are too afraid to enforce it. read more

I went to the Pet Helpers gala at Hotel Bennett for 2024. The place is beautiful. The employees are so friendly and respectful. The beauty in this place is not exaggerated! Class class class! Be prepared! Come stunning! Leave mesmerized! read more

Hotel Bennett - Gala... - Hotels Near Me - Charleston, South Carolina

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5 Star Hotel in which some ppl will get 5 star service, and others will not. I have had this review in my drafts for some time because I didn't want to post in haste while I was still emotional about my awful experience there. The hotel is beautiful, the rooms are very nice, it's conveniently situated in Charleston for walking to some amazing restaurants and we were there during SEWA which was perfect. It was supposed to be a relaxing weekend away and it turned into a stressful disaster. Valet is mandatory due to parking constraints in Charleston so we valet parked the car and checked in. Check in was smooth, we observed other ppl getting a glass of champagne on arrival, we did not. The bell hop was friendly and helpful and got us situated. There was one chocolate on the pillow, I guess we were supposed to split it. There were an assortment of snacks, water and candies for purchase in the room which I thought was very tacky for the price paid for the room. Alcohol and sodas were also available for purchase which is more typical and expected. Room was clean and had some books as a nod to the fact that the building used to be a library. Cute touch. On our second day we received a courtesy call from the manager on duty that our car had gotten "scratched" while it was being moved in the garage. He requested that we meet him downstairs to witness the scratch and that he would let us know at that time what the process was. We went downstairs and waited around for several minutes before the manager finally met us and the valet pulled the car around. The "scratch" was actually not a scratch at all and ended up requiring the replacement of the entire front panel. At that point the manager apologized and said not to worry, he would have the car parked and send us an email with further instructions. We were kinda of in shock because we thought it was going to be a scratch so we just kind of numbly said ok, and decided we would wait to make any remarks until we received the email. Because at that time we trusted that this upscale hotel would make things right. We took a walk and returned to read the email. It basically stated that the hotel would cover the repair and we could have one night free on our NEXT visit to Charleston. Some valet crashes a luxury car and the hotel basically says they'll pay for a repair. That's it. Umm, you just devalued our car, we now have to find a repair shop, get multiple quotes, be without the car while it's being repaired and drive a wrecked car in the meantime. Plus the delay of finding parts. and our relaxing weekend has turned into phone calls and aggravation. We thought we were being generous by giving them the opportunity to make things right ....and keep in mind this hotel has a rooftop bar, a restaurant, a regular bar, a bakery and a spa on site. And they didn't offer us complimentary dinner, drinks or even send us a bottle of wine as a nice gesture, until I mentioned it and then it took them a whole day and it was a cheap wine which was more insulting than sending nothing. Pitiful. If they had handled things well the first day, we would've been ok with it, not happy but ok. It felt like they were taking advantage of us since we were nice about it and didn't yell or get angry. We will not return there. If you go, you'll probably have a great experience, just expect to pay a lot for basically a nice room. And be prepared to split the one tiny chocolate on your pillow. read more

Hotel Bennett - Hotels Near Me - Charleston, South Carolina

As a local, I've never stayed at Hotel Bennett, but I love going here for various reasons. I've been invited to an event on the balcony overlooking the park, been to Camelias for cocktails, and La Patisserie for coffee and cakes. Plus, I've even hung out in the lobby and just got work down while I was killing time. They also do amazing decor and its a treat to just walk through the lobby. Definitely worth a stop. read more

My friends and I are visiting and decided to check out Camellias the tea shop inside Hotel Bennett. First off this place is just stunning and so beautiful. We were a party of 12 and my goodness. This is my first time attending a tea party but we had a ball. Everything was tasty and delicious! The Ambience the hotel the service the host the server everything! Don't believe me? I have pictures to share :) Enjoy!!! read more

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Gorgeous hotel in the perfect location for a downtown Charleston visit. The hotel staff made my wedding anniversary trip with my husband so special. From complimentary champagne to dark chocolate and very much needed privacy, I loved staying at this hotel. Our suite was very clean and the bed was incredibly comfortable. It was hard to not stay in bed all morning on one of the rainy days. The coffee/pastry shop and champagne bar connected to the hotel was so delicious and well serviced too. I definitely felt spoiled having everything we needed right at our fingertips. Plus, being within walking distance to Halls Steakhouse for decadent food and the Charleston Music Hall to catch a show, this location was perfect for us. Hope to return again for another visit. read more

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Beautiful Hotel! Great location. We had a great time! We definitely would recommend this hotel. Rooftop pool and bar was so quaint. Gabrielle's champagne bar was so much fun! The shops attached to the hotel were great too! read more

My sister, niece and I are in Charleston for a very special big birthday trip to celebrate my sister's birthday. From the jump they hit EVERY mark to make my sister feel special. This hotel is beautiful but what makes it perfect are the people working here. They are not just going through the motions. They are invested. Hotel management could teach a master class on staff training. Special shout outs to Jahmar at the front desk (I am so sorry...I know I butchered the spelling), Dustin, who took us to our gorgeous room, and the gentleman at the entry (again, so sorry, I don't remember your name but you have great sandy blonde hair, a ready smile and a "no problem" attitude). We still have 2 more nights here and I already can't wait to come back! read more

I had the hot chocolate in the lobby and it was the best ever so yummy and the Christmas decorations were very nice read more

Hotel Bennett - Christmas decor - Hotels Near Me - Charleston, South Carolina

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Great service beautiful place good drinks and atmosphere, will come back again chill spot read more

Hotel Bennett - Raspberry gin, summer drink, amazing outside patio and the evening is very peaceful. Service is great. - Hotels Near Me - Charleston, South Carolina

Hotel Bennett is amazing . The pink champagne bar is gorgeous. The staff at front desk ( Drew, Bernard) were very professional and helpful. Fresh flowers are through out the hotel . The rooms are immaculate with a nightly turn down service. Breakfast was perfect and our server Ali was so courteous and the perfect server. I highly recommend Hotel Bennett. The location is in the heart of Charleston with wonderful shops and great restaurants ! read more

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Great experience! Actually surprisingly kid friendly and my wife liked the spa. I want to give a shout out to Quinn who helped us to the Uber with our bags (unasked) and was incredibly nice and thoughtful. Thanks everyone! read more

My review only pertains to the rooftop Lounge as we did not stay at the hotel only stopped in for an afternoon cocktail. The rooftop views are amazing. There are about 10 tables scattered around the roof as well as a full bar and some tables inside. The pool is also on the rooftop. They have a full bar. The cocktails were great the prices were not but you are paying for the view. They have table service and they do serve food. We just ordered some fries while we were there. Overall a great place to have a drink and enjoy the scenery. read more

Hotel Bennett - Views from the roof - Hotels Near Me - Charleston, South Carolina

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I stayed at this wonderful hotel for a weekend trip with my daughter. From the time we stepped through the front doors until the time we left, the experience was exceptional. The staff, what can I say? They are the most friendly and helpful staff I've ever experienced at a hotel. Each one of them, welcomed us with a smile. The food options in the hotel are excellent. From the beautiful pink bar to the coffee/pastry shop never want to leave. read more

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Great hotel Beautiful hotel Best service Nicest people work at the hotel Met Mr. Bennett the nicest person you could meet with the most friendliest ,southern welcoming smile Best hotel in the south Will definitely come back read more

Nice hotel with friendly service when I first arrived they checked me into an ADA room which looked somewhat run down and very different from the hotel pictures. I am supposed to have an upgrade with my card and this somewhat seemed like the opposite. It was nice I had a little patio area, but I was also next to the elevator. I wasn't happy with the room and they switched it. The hotel staff was overall friendly and professional. read more

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Hotel Bennett takes hospitality to the next level. Staff remember you name, and always prove friendly and helpful. The rooms are beautiful and with high quality furnishings and linens. I highly recommend the King's Club addition on the sixth floor as you will find tremendously friendly staff, a variety of food choices, and various beverages available from morning to night, along with a beautiful patio and views of the city. Parking is valet only, which is common in the city. read more

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One of the most amazing hotels I have ever stayed at. They will not disappoint. We have stayed in several hotels around the world and this easily makes my top 3. Before we left, my husband and I were already planning our next trip back. TIP: If you prefer premier/white glove service, the King's Club upgrade is definitely worth it. Especially if you are used to club/lounge access. The location was perfect and the views are amazing. Only one piece of feedback: while the service is spectacular, the ability to "read the customer" is a potential area of opportunity. After a long day out with an infant, it's ok to just ask the customer if they need anything and wait to see if there is a desire to engage vs leading with a full conversation while we are trying to get to the elevator. It's greatly appreciated, but sometimes people just want to get to their rooms. Just a thought. read more

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Wow. Just wow. Talk about luxury! From the minute you check in to the moment you leave, you are in the lap of luxury. Easily one of my favorite places to stay in CHS. read more

During our 5 days stay in Charleston, we wanted to make sure we hit the most popular places!!! One of the places I really wanted to find in Charleston is high tea!!! A friend recommended Camellias in Hotel Bennet for me!! When checking the website, the pink ceiling and the whole set up told us that's it! And we book the place! So glad we did and it was actually our highlight for our Charleston trip!!!!!! The entrees and dessert were really good!! Highly recommended for high tea in Charleston!!!! read more

Hotel Bennett - Hotels Near Me - Charleston, South Carolina

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An ambassador of excellence Excellence in design Excellence is decor Excellence in demeanor Excellence in customer service Excellence is dining and lounging Excellence is mood When you stay at the Hotel Bennett, not only are in you the "heart" of downtown Charleston, but you are stepping into a world all its own. It is a high end courteous experience the second you walk in the door! read more

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We had a great stay at hotel Bennett and that truly started right when we walked in and got checked in with Maryrose. She made the check in process amazing and made us feel so special as we celebrated a special occasion. She's a big reason why our stay was so spectacular !!! Thank you Maryrose! read more

Hotel Bennett - Tea time! - Hotels Near Me - Charleston, South Carolina

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This was a beautiful hotel, and we stopped in to have a cocktail as we were walking through the city. We both opted for Manhattan's which were delicious. Our cocktail waitress was very friendly, and I'm definitely going to look into staying at this hotel next time. We are in town. Stopping for a cocktail it's really beautiful this time of year. read more

Hotel Bennett - Regular Manhattan and Fall Manhattan - Hotels Near Me - Charleston, South Carolina

The Hotel Bennett boasts that it was rated the No. 1 luxury hotel in the US by USA Today. It's an accolade that is well-earned. Every amenity, every service, every detail is meticulously thought out. From its luxe champagne and high tea room and its upscale rooftop bar to its inviting and perfectly furnished bedrooms, this hotel impresses in every way. I've never seen a bigger soaking tub in my life, and I haven't had as good a night of sleep in quite some time. My partner and I ordered room service for breakfast. I had the eggs benedict. It was good, but my partner's Low Country Omelet was exceptional. The caramelized onions, andouille chicken sausage, and pimento cheese make for an almost overwhelmingly rich and decadent omelet. It's like the whole hotel summed up in a few eggs. Treat your partner to a romantic getaway here, even if only for a night. You both deserve it. read more

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Great location, modern rooms, friendly staff, very clean, pool is nice, restaurant Gabrielle serves excellent food

One word: Opulence! This describes Hotel Bennett in Charleston, SC. This was my first visit to this gorgeous city and I splurged a bit for my parents 47th anniversary. Because they totally deserve it!! This was their first stay at a 5 star hotel and boy did they enjoy it! As a first generation HBCU college graduate, I was happy to be able to share this experience with them. Upon arriving, we were immediately greeted by Sean & Ben to unpacking our luggage and quickly valeting my vehicle. The entry, lobby sets the scene for a stunning ballroom type of atmosphere. The staff checked us in and I was proud to say "it's my parents anniversary and our first visit to Charleston!" The champagne started to flow and Brody escorted us to our spacious room facing bustling King Street. My parents loved the room and view. They have talked about the attentive service, personalization each and every time the staff sees us "have a great day Mr. & Mrs. Houston". We are from a small town in GA however I live in northern VA. The southern hospitality was on genuine point, something that I have missed!! When I say this was a trip overdue and right on time, I mean it! My parents worked hard to afford me to grow and go to college in Savannah then relocated to begin a new chapter 23 years ago. I always come back home during the summer to spend time with them, laugh and love on them. Hotel Bennett made this weekend even more special and memorable! Kudus to the HB team, Drew, Sean, Ben, Lindsay, Brody, Adam, Housekeeping staff! Oh and the food is delicious!!! read more

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My husband and I will not be returning to Hotel Bennett. The hotel grounds itself were beautiful, rooms were clean, and staff was very friendly. However, we left our trip feeling disappointed due to the hotel's inability to recover my valuable items that I inadvertently left behind and it's left a lasting negative impression on us. Upon checking out, I realized that I had forgotten my Tiffany's diamond necklace on my bedside table and two new yoga pants in the hotel room drawer. I knew it would be a long shot due to the value of jewelry, but I had faith in humanity and maintained a positive outlook of my situation. I immediately called the hotel's lost and found department to let them know and after searching, the security team was not able to recover any of my belongings. I hate to admit but my mind immediately questioned the integrity of their housekeeping staff. I emailed Scott Macdonald, who manages the Lost and Found team, but after a week I have yet to receive a reply. We've spent thousands on our stay (which we were happy to spend) but now having lost thousands in personal property...we can't help but feel undervalued as guests and sad/frustrated with our experience. While I understand that hotels are not responsible for lost and stolen items, I just don't feel confident that my belongings are safe at this hotel so I regret to say that I cannot recommend Hotel Bennett to other travelers. Hoping this review serves as a warning and encourages the hotel to make improvements with their housekeeping staff. read more

The Hotel Bennett is gorgeous. Every inch of the common areas is a display of thoughtfulness and elegance. Our Check in was lovely. The adjacent bakery serves tasty lattes and gorgeous pastries. We had lunch at the hotel restaurant Gabrielle the food was delicious. The rooms are quite large with a generous sized restroom featuring a stunning bathtub. Room service is efficient and professional. Notable- if you are anywhere located in the 30s area of a floor 430, 435, etc. There is a service door the staff use. This door is open and slammed shut at a minimum of 10-15 times an hour. There is no soft close so prepare to hear the slamming of the door. It is a bit unsettling. One of the staff tried to use a towel to "soften" the sound, but that is only a short lived reprieve as someone in staff removed the towel for whatever reason. read more

WOW, 10 out of 10 hotel! From check-in to check-out this hotel and it's staff are top notch. The front desk agents, the greeters, the concierge, room service delivery staff, the spa staff, the housekeepers, and the bartenders in this hotel were the best I've ever experienced. I was in this business for years. My father owns hotels and I've traveled a lot. I've never had 100% of the staff be so friendly, so accommodating and so helpful. They give 5 star service across the board. Hotel is gorgeous and clean. I can't say enough nice things. I went during a slower time so I even got a nice rate. They treated me like I was spending a thousand dollars a night. I can't wait to go back. I don't think I will ever be able to stay anywhere else every time I'm in Charleston now. Thank you all so much! read more

Hotel Bennett - Drinks, sightseeing, lobby, front - Hotels Near Me - Charleston, South Carolina

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They remembered my name and were very personable with different staff acknowledging me and my family. "Welcome back, Mr. ___." "Did you enjoy your time at the cigar lounge with your friend?" Small things like that matter to me and also sets exceptional experiences apart from just the good. I was in town exploring the number 1 city in the US (according to Travel + Leisure), and hotel hopped throughout the week, with Hotel Bennett being the last one, due to its proximity to a late night concert that I was attending at the Charleston Music Hall. Though my family was able to enjoy the pool, we missed out on a lot of other things on the property. Our stay at this property was far too short. We had to leave early morning to catch a flight, and the concierge on duty was excellent and helped retrieve our car since there was no Valet person at that hour, and pack in the luggage. The team at the check-in/check-out desk were also a pleasure to deal with; their attitude was upbeat and very accommodating. Though they could not commit to an an early check-in, they did hold our luggage, brought up our luggage as soon as our room was ready, and phoned me to pick up my keys 3 hours before the standard check-in time. Check out was smooth, as well. The standard bathrooms were also NICE, having both shower and large bath tub. Only quibble was that the bathroom doors do not lock so really no privacy in that respect. Oh well, the service and other amenities helped me look past that. At over $1000/night, it was pricy but in my opinion, worth it. I look forward to staying here again in the future. read more

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