We went for lunch to their restaurant on Christmas Day…read more The service was truly incredible. Our server (Alice?) was so warm and friendly while remaining 100% professional and responsive. It was the best service we received during our entire visit to Europe. Really made us think about the difference that one person can make to your entire experience of a place. The food was incredible. Everything was cooked to perfection and looked beautiful when it arrived at the table. Thank you to the entire team for helping us celebrate the holidays in style. You made it all very memorable.

Wonderful hotel, I stay every few years and I will keep coming back…read more The crown jewel of this hotel is the Wine Press restaurant which is fantastic. You get your breakfast here which is first rate and the restaurant in the evening serves incredible local, seasonal food. Location is perfect, you can see the cathedral from your window. Everything worth seeing in Norwich is very nearby. Rooms are fine, we only stayed in a basic room because it's all that was available over a busy Easter weekend but had zero complaints. Beds are comfy, rooms are clean, no crappy minibar which is a huge plus in my eyes.

We stayed at the Maids Head Hotel on a freezing cold snowy March day, and after parking in their…read morespacious free car park, we were pleased to find a warm welcome from the very helpful and professional receptionist. We had opted for their Historic Norwich package which for £150 per night had included free Thornton's chocolates and a bottle of prosecco on arrival in one of their feature rooms, two free passes to Norwich castle, a £25 allowance per person towards dinner in their beautiful WinePress@Wensum restaurant, and breakfast for two also in the WinePress@Wensum restaurant the next morning. Well I must say, even though I am a right mean bugger I thought the package was good value for such a nice room and such excellent food. Every part of the hotel oozed class, from its pleasant comfortable sitting areas, to its beautiful spacious restaurant, and I would go so far as to say it was the finest hotel I had stayed in for year. The location was excellent, just a stone's throw away from the Cathedral, and a five minute stroll from the city centre with its market and many shops. I honestly could not find a single fault with any aspect of our stay apart from, next time we stay with you, could you do something about cold wintery weather? Free Wi-Fi and parking, excellent staff, superior hotel and restaurant with exceptional food, means the Maids Head Hotel deserves your consideration next time you stay in Norwich. Highly recommended!

We spent four pleasant days at the Nelson Premiere Inn at Norwich…read more Chloe and Sylvia in reception were very helpful, Chloe organised the room overlooking the river for us after a little bit of juggling.... I would have preferred a stand alone shower rather than a shower in the bath as I have a bad back making access stressful and scary. although the water pressure was fantastic, best ever experienced! Amy in the restaurant and bar was great. Even though the restaurant was really busy, we were served really quickly she was also very helpful and friendly. Also, Gordon in the bar made an excellent Passion Martini cocktail. The breakfast was great, really good selection, we've never had crumpets for breakfast at a hotel before. Our evening meals were excellent, tasty and the plates were hot, so no food cooling rapidly... all good value for money. All in all a good experience, when staying in the UK, we will only use Premiere Inn In future.

I had a fantastic night's sleep when I stayed here. The bed was comfy, the room was clean, the…read morestaff were polite and helpful, and there was free parking at the public car park just 2 minutes' walk down Duke Street. You get what you pay for in most Premier Inns, but I'd definitely use this one again. Excellent value for money, and conveniently located for all the local restaurants and bars.

A pleasant hotel with a soul. Booked this hotel months in advance on booking.com and was very happy…read moreI did., We had an excellent room - large with soaring ceilings. The breakfast was nice and there were a few good options on the menu. The hotel is clad in wood and history. We were adjacent to "the Harry Potter room", which was what we called this tucked away, sort of hidden reception haall that was stunning. The location is a block or two from city center (excellent yet quiet), and the service was very prompt. No complaints at all other than it was a bit expensive for the value, but hey - it was vacation and I would return tomorrow if I could!

Affordable clean hotel/b&b overlooking the river close to Norwich town centre. Great room layout…read moreand decor, food was delicious and fresh. Staff are very friendly, it's on a main road- so sometimes you can hear the cars outside. Beds are comfortable, hairdryer, tea and coffee, tv, towels and soap provided. Would definately stay again.

My husband and I stayed here as we'd planned a night out in Norwich (East Anglia = any form of…read morepublic transport after 9:30pm to where we live is strictly prohibited..). I am so glad we chose to stay at this hotel!! Everything was dream from checking in to checking out, the staff couldn't be anymore friendly, the room was spacious, clean and well presented and to top it off the breakfast was lush!! We will definitely stay again & would recommend this hotel to anyone

I have to say that I am happy to say that this hotel is great. The staff are wonderfully nice and…read morevery helpful. Rooms are clean, comfortable and offer all the things you would expect from a holiday inn. Few tips for American travelers, bring your European travel plug adapter, they do have a few to loan at the front desk. The rooms offer a good view. Get an odd numbered room and it looks out over the stadium, otherwise the even number rooms are quieter and usually a bit cheaper price if there is a game. Food is good, typical "buffet" style breakfast for a decent price. There are a few places within walking distance to get a bite, most are with 1.5 mile round trip. Free wifi, always important is decent, wouldn't say it's great, but that's why I am sure they offer a pay version as well that I am sure better Spending a week here, half way through and so far, very pleased So week over, heading home. Over all, the hotel was exactly what it was supposed to be for a trip without the family and for work. Was clean, comfortable and enjoyable. the food is safe (always nice) and good. They have a Resturant downstairs provides a range of good food. Lots of stuff within walking distance

TERRIBLE! We had an…read moreawful experience at the Norwich Premier Inn, which had major renovation works above our room. From 0800-1700 we had drilling, circular saws and hammering rendering the room unusable. The company website stated they had refurbishements but what was happening was major renovation. We could not be moved to another room as the place was full and a subsequent complaint to the company was brushed off. I will never use the Premier Inn again (including for work). AVOID, USELESS.

It is a Premier Inn so you know what you are going to get…read more The layout here is a bit weird and you either have to walk all the way around the building or cut through a bar/restaurant to get to reception. The staff are friendly and helpful. Decent location. Room was cold and noisy.

We had one overnight stay. The positive side first, the food is first class, good quality and well…read moreprepared. The place is clean and tidy, room was spacious and well laid out, but that's as far as it go's. Reception was efficient for a speedy booking in but lacked those little extra's like would you like a newspaper for the morning. The extractor fan in the bathroom didn't work (it made all the right noises, but didn't extract), this left all the smells of the previous guest behind. The service for the evening meal was very disorganised, I had to ask for a wine list, had a long wait for the order to be taken, after the main course was delivered there was a long wait for the vegetables (nearly finished the main course). Some other diners had their vegetables delivered after they had finished. Having put up with that, the food as I mention earlier was excellent. Trying to sleep, the room was too hot, the room information said there was a fan in the wardrobe, but you've guessed it, there was not one there, but opening the window soon sorted that problem out. The next morning for breakfast, well excellent food if you can get it. 1 hours for breakfast too long. Had to ask for orange juice, coffee and just wait to order breakfast and then wait for it. Oh and the last thing, the bill was wrong (excessive) and had to amended.