Service: Front desk unfriendly, cleaning the room was done in a lazy way…read more Food : I book hotels based on if they have a restaurant and the restaurant in this hotel was closed for renovations and it doesn't say that on the website nor was I informed so I thought I would have access to a restaurant/ bar that I didn't. Ambiance : nothing special, but If you want a small kitchen area you could cook something here. Additional: I was told at check in breakfast was included ,but it actually was not and when I asked about it the hotel front desk was unhelpful and dismissive. The neighborhood is great and very walkable with a Grocery store, pharmacy and stores close by. At checkout the guy behind the desk seemed confused on what I had and had not paid so I hope that works out.

Loved it. Fantastic location right next to the S-Bahn, trams, and a crazy amount of eateries. The…read moreTXL bus from Arlanda (ARL) airport drops you off not too far away. A short walk to the DDR Museum, the Spree river, Alexanderplatz, and more. Modern and relatively spacious accommodations. The only gotcha is the wifi is free in the lobby but not the rooms. Times visited: 1

The Good. -They let…read moreus check in at 8 am after a red-eye, which I really, truly appreciated.* -The rooms are FAR nicer than I anticipated for such a reasonable rate. -Said rooms are simple but stylish, and completely clean. -There is a kick-ass bear mural that you can see from the hallway. -There were gummy snacks on my pillow. The Bad. -No gummy snacks on her pillow. And I got two on mine; weird, huh? -Like the rest of Europe, you can only get two twin beds pushed together. No queens. The Ugly. -My own stupidity. It took me a lot longer than I care to admit to figure out that the electricity won't work unless your key is in the slot by the door. ___________ *This allowed me to shower, which my girlfriend really, truly appreciated.

So, as much as I thought this hotel was a bit charmless ( to use a word), I have to admit it is…read morealright. It is spotless and everything works just fine. The thing is, it lacks that feeling that makes you feel really welcome and relaxed, the internet is a joke really, you can only be online with one piece of equipment at a time they charge extra for more, it is really slow and will disconnect every ten minutes :( The rooms are OK, a bit on the small side but it's fine. The beds are kind of hard but nothing too bad. We didn't have breakfast while on our stay because I prefer going out to a local place, but it looked like your standard hot breakfast. Bottom line, it is not the best hotel but neither is it bad, it is a good option for a weekend in the city when you are only going to sleep there anyways!

The most pleasant part of this hotel was leaving it. Will not stay there again, and will not…read morerecommend to others. Terrible wifi connection, terrible check-in process, key didn't work consistently, restaurant didn't have basic menu items, 6 people at the front desk and only 2 were actually working, service staff consistently failed to service the room during a 9 hour periods when I was at work, and then wanted to service at 8am on check-out day. But most of all the attitude of the employees was off putting. Paying customers in a hotel shouldn't feel like their very presence is a burden. Do better for your future customers. I will not be one of them.

Stayed a night as a stopover for a business trip. Great location, clean and well maintained rooms…read moreand a good breakfast buffet. Would definitely return but would skip room service next, food was very mediocre, it was the only letdown in the entire stay

Overall a full service, clean hotel in a good location…read more Arrival: Arrived by Uber from the main train station. No doormen upon arrival. Check in: Fairly efficient check in process. Asked for a free room upgrade based on my Marriott/Westin status and the clerk upgraded us to a junior suite. Room Junior Suite 572: A large, comfortable room, huge by European standards. The suite included a large living room and a separate bedroom with king bed. Both the living room and bedroom had smallish Samsung TVs (small by U.S. standards). Nice coffee maker and mini refrigerator. Bathroom: Decent bathroom with good counter space and great lighting. Downside is no tub- shower only. Water pressure was adequate. Mediocre but functional hair dryer. Bed: King sized bed with decent linens. We had to remove the heavy liner from the duvet because the room was on the warm side. Sleep quality: Better than average, but some street noise made its way through the windows. Housekeeping: Unless you're proactive in asking, the housekeeping is below average. For example, we had no facial tissues for 2 days. Once we left a note and a tip, the facial tissue was restocked. Sometimes complimentary water was restocked, some days not. Breakfast restaurant: Based on our Marriott status, we received a nice complimentary breakfasts. Service at the breakfast restaurant is pathetic, but the food was good. We consistently were not served coffee. So we simply grabbed coffee urns each morning. Staff for some reason only offered coffee and any level of service to older Germans. Anyone foreign or young the staff ignored. Overall service: Between reluctant and non-existent. That's Germany for you. Don't expect helpful staff. Gym: Small but functional gym with standard exercise equipment like treadmills, weights, etc. Power outlets: Be sure to bring adapters for German outlets. The room had no U.S.-type power outlets. Misc: (1) On our last day, we found a silverfish in the bathroom. Also, this hotel allows pets. We consistently heard dogs barking on rooms. (2) There's a Rewe grocery store about 5 blocks away from the hotel. Bring reusable grocery bags to haul your purchases back to the hotel. (3) We were skeptical but tried a Kebab restaurant nearby. Wow! The Donor kebaps are great! Try Mr. Kebab 4 blocks away.

This is located in a great spot within Berlin. Walking distance to the museums and many restaurants…read moreand two Christmas markets. We took Uber from the train station to the hotel. Ubers are all over the city and they arrive FAST! The hotel has a gigantic glowing red sign at the top of the hotel so that if you are walking, you can spot it quickly. This hotel is located in what was East Berlin. It is a lovely hotel. There is a lovely grand staircase on the first floor. If you arrive and realize you forgot your power adapter, the hotel will allow you to use one while you are there. They will charge you 20 euros for the use and will remove the charge once you return the adapter. We book our hotels through Marriott.com and use the default settings, we were told that we need to pay extra for the second guest, we said no problem. Elevators: there are 3 running elevators. Room: on checks-in we asked if there were any room upgrades. We got a junior suite (Room 572). A keycard is required to make the elevator move. Room 572 is far from the center of the hotel. Your walk down a long corridor so I was thrilled it is far from the elevators. It is a nice spacious room with sitting area opposite the bedroom. The room runs hot, so we turned off the furnaces and then opened the windows to cool the room down. Even with the furnace off, the room was warm. There is a nice no brand Nespresso machine with pods. There is a mini fridge where you can purchase drinks to consume in your room. Bathroom: very spacious and well lit bathroom that made easy to apply makeup with plenty of counter space. The mirror is the right height for me at 5'8" tall. There is a standing shower. Nice amenities: shampoo, conditioner, body lotion. Living room: nice size TV, desk area with one plug with USB-C and USB connector. There are plenty of European plugs for charging. Couch for watching TV, 2 ottoman style seating for putting on your shoes, and a table for eating snacks. Bedroom: King size bed with nightstands on each side. The night stands have European plugs with 2 USB connectors for charging devices. Smaller TV and tiny when considering distance to the bed for watching TV. Gym: there is a small gym onsite with a sauna. The gym is located in an odd area. We were told go to room 513 and take the elevator down to the gym. Sure enough go to room 513 and there is a tiny elevator. Take it down and you come to a lobby area. The sauna is off to the right but the door was locked the entire time we were here. Then you go around the corner to a series of doors. Open the one directly in front of you and it opens to an awkward open area. It looks like a pool should have been built there. But there are seating places to the right and left and the incense is quite strong, maybe a meditation area? There is a workout area to the left with treadmill and stuff and a water station. Sleep Quality: during the day we could hear noises from other rooms and ambulances screaming by on the street below. At night we could hear people stomping above us but when it came to sleeping time, the noises stopped. The sleep quality was very good but the hotel felt empty for most of the days we were here. During the summer months, it might be a different story. Breakfast: included with our room since we are Marriott Elite. We ate there everyday for our trip and our last day, the young girl was your reservation is only 1 person. We said no, we paid at check-in and 2 should be included for breakfast. After quite is discussion, she was quiet and happy after checking. The breakfast buffet is very nice and highly recommend. There is a nice omelet station. NOTE: There are two Rewe grocery stores within walking distance of the hotel. The first one has a better beer selection. The second is within a bigger mall building and has a better bakery than the first Rewe. Bring your own bags or purchase has expensive reusable Rewe bag.

Great rooms in Berlin! Large and spacious, especially if you're in a room with a kitchen area. Lots…read moreof great amenities such as a pool, sauna, and large fitness room. Hotel staff are nice.

Cute rooms! Great restaurant with an amazing host, Awsam. He was so sweet and thoughtful. We ate…read morethere both nights of my stay. The water pressure was good, beds comfy and kitchen had everything we needed.

Motel might be a misnomer. It is a modern space with reasonable rates in city centers. I believe…read morethere are three branches in Berlin. I chose this one because it is centrally located for a first time visit to the city. It is near transportation and Museum Island. The area was a former Soviet center so expect minimalist austere functionalism. However, it is a great launching point for most attractions with plenty of eateries and shopping nearby. If you want more of a modern city vibe, I would check out lodging closer to the zoo and Tiergarten. Can't give it a five stars even though it is fairly priced. They did not have much toiletries, and the rooms are small. It would be a bit tight for two unless you just crash in the room. I did appreciate having a door size window to peer over the city. The concierge was helpful. There are perks for those who sign up for their member program. It is a popular motel so if you check in late afternoon there is usually a queue.

Great location, easy to get to & from the airport and only a short walk's away from the train/metro…read morestation. Plus, it's easy to spot where your hotel is when you're out in Berlin- just look for the Fernsehturm! The rooms were quite small, but we did have a great view of the plaza which made up for it. We would have appreciated a few more hangers to use as between 2 of us we had to split 6 which really was a stretch. There was a safe in the room which we weren't expecting but appreciated. Staff was extremely friendly & helpful. We didn't pay extra for the breakfast since there wasn't anything listed as vegan (or vegan-option) on the website. Our room was extremely warm though, and no turning down of the thermostat seemed to change that. Most nights we slept on TOP of the covers due to the heat.

At first impression it seems to be an okay place but we brought a business group here, booking a…read moreblock of rooms for 4 nights and found the underlying attitude of the place was incredibly rigid with truly rude, unwelcoming moments. Specifically, communication skills sorely lacking on certain policy issues. They offer you a 50% discount on the breakfast, but require that you bring the envelope from the room key card to the desk to obtain it. My wife made a small sandwich from her left over breakfast and as she was putting it away, the incredibly rude staff member verbally assaulted her with loud and angry tones in a room full of strangers about how she was forbidden to take her food with her that we had already paid double for because of terrible communication. The heating/cooling system was non functioning. When we reported it, we were told that it only operates in the summer!!, In general very arrogant management and not worth the minor savings. Stay away!!!

wonderful service, clean rooms. Let us keep our bags there until our car service came later in the…read moreday! 10/10

We stayed for 2 nights at the Hilton Berlin while on a Christmas Market tour. The location is…read moreexcellent - right across the way from one of the markets and in between 2 others, each only a 15 minute walk in opposite directions. There is also a subway/underground stop right outside the hotel - very convenient. The lobby is an open concept but fairly small. It opens right up to the main restaurant where breakfast is served. It's welcoming but simple so you don't feel overwhelmed trying to find things (front desk, elevators, etc). We stayed in a standard king room which was very spacious for a hotel located downtown. The decor is warm and the room was very clean. If we make it to Berlin again, we will definitely stay here again.

Our stay at the Hilton Berlin was a very enjoyable experience, and easily worthy of four stars. The…read morehotel strikes a great balance between comfort, convenience, and quality, making it a strong choice for both leisure and business travel. The breakfast buffet was one of the standout features of our stay. The selection was impressive fresh pastries, a wide variety of hot dishes, fruit, cheeses, cold cuts, made-to-order options, and plenty of healthy choices. Everything was well presented and constantly replenished, and the dining area had a relaxed yet elegant atmosphere. The rooms were surprisingly large, especially by central Berlin standards. There was plenty of space to move around, with comfortable beds, ample storage, and well-designed layouts that made the room feel both modern and inviting. The bathrooms were clean, generously sized, and equipped with everything needed for a comfortable stay. Service throughout the hotel was generally good, with staff who were welcoming and helpful. A few areas could be a bit more polished, but nothing that took away from the overall positive experience. Overall, Hilton Berlin offers spacious rooms, an excellent buffet, and a convenient location making it a solid and enjoyable stay.