Hotel Ai Reali is beautifully decorated with friendly English-speaking concierge staff in a great location. They offer guests a free boat ride to Murano Island every morning at 10am from the lobby. There is a restaurant in the hotel, where they serve breakfast, which is included in the cost of your stay (it's basic but has a varied selection: boiled eggs, fruit, cereal, pastries, yoghurt, juices, etc.) They also have a piano bar in the hotel. The service is wonderful - they come by in the morning to clean, then again for turn-down. There are two reasons I am not giving them 5 stars, the first reason is the key situation. As a couple, we only received 1 room key, this means, when I get back from an excursion and my husband is in the shower - I have to knock on the door and wait for him to get out mid shower to let me into the room... which actually happened twice during our short 3 night stay. This key must also be placed in a slot near the door for anything to function, so if you walk into the room and forget to stick the key in, a few minutes later, the lights automatically switch off and you're fumbling in the dark trying to find where you put the key card... this happened to us at least half a dozen times. Lastly, the air conditioning turns off when you leave the room with your key, so you always come back to a hot room. (Yes, I tried asking them for two room keys specifying one for me and one for my husband, they gave me a second one but in doing so, shut off the first room key; that and we found you cannot enter the room if there is a keycard inside the slot by the door.) The second reason I am not giving them 5 stars is that I had to enter the Wi-Fi code to use the Wi-Fi almost every single day even though I checked the box for automatic log in.
The room we were in was cozy but well laid out so you did not feel cramped - they do have much fancier rooms/suites with views. We paid approximately $700 USD for 3 nights, which I felt was appropriate for the experience. read more