I have stayed at a few Marriott Courtyards, and this particular one was very much consistent with…read morethe rest. Unfortunately, when unusual circumstances arise on a trip, such as forgetting something in the hotel room after checking out, true customer service is tested. This particular branch did not deliver. I called a day after checkout about a forgotten MacBook charger and was told that the cleaning crew had not turned anything in. My husband, who was in the area when I called, stopped by to check in person. The front desk personnel at that time, who is the same individual I spoke to, radioed a few folks who claimed they were not the ones who cleaned the room. Evidently, there is no log in existence to track such a thing. That was all that was done. They took down my number and told me they would call back once it had been found. I had higher expectations for Marriott. This was extremely disappointing.

Had business in Hagerstown and spent 2 nights. The hotel is maintained well. Upon arrival, I was…read moremet with a smile from Tim at the front desk and checked in. My room was on the 6th floor with a view of the parking lot and highway. The room was clean. I had some time to go to the pool. I ended up in the jaccuzi, which would have been nice, except for all of the chemicals that were burning my eyes. I have never been in a hot tub that irritated my skin and burned my eyes like this place. We stopped by the bar area, and I had a cherry old fashioned which was delicious. The bartender was super nice, and the atmosphere was comfortable. I had a good stay and would definitely return when visiting the area. They just need to work on how they maintain the pool and spa area. 4 Stars!

I chose this hotel for the location. They offered online checkin with a mobile key, but mine did…read morenot work for some reason. I saw a sign for a pool, but it was outdoors, and the weather was the coldest it's been in years, so that was out of the question. I had no other big issues with my room in terms of comfort or functionality, and the place was clean, if not fancy.

We stayed for one night in December. The hotel is doing some renovations, though I could only see…read morethe materials outside. Inside, the lobby felt modern and fresh. The breakfast area is spacious with lots of options. I made myself a waffle and had some sausage and fruit. The room was updated, though had lots of bright lights on the clock and the microwave. I did appreciate the nightlight in the bathroom. We brought our dog either us for a $75 fee, which I appreciate but it felt like a bit much for one night. All in all, this was a clean and convenient hotel.

We booked this hotel because I needed a freezer and the Hampton Inns - our usual go-to - doesn't…read morehave them. This hotel was conveniently located off I81N, nearby lots of businesses and restaurants. The room layout was like the railway flats - a long rectangle with a mini-kitchen and couch. It was one tick shy of Hampton Inn's comfort and style. My real dissatisfaction lies with the breakfast. First, not a convenient way to accommodate a large group of people as we had to line up single file like at a buffet. They don't open until 7a on the weekends. The Hampton Inn has breakfast at 6a everyday. In any case, it was clean and the staff was friendly so, needing the freezer in the future, I would likely return.

I was up in Hagerstown for the first time ever and simply didn't feel like driving all the way back…read morehome, so I got a hotel. I wanted to stay downtown, but since I was booking kinda last minute, I had to increase my radius a bit, and stumbled upon this one. I've stayed at Hiltons before, but this was my first time at Home2 Suites. I gotta say, it was LOVELY! Booking online was easy, and check-in didn't even take 5 minutes. The staff were awesome and the lobby was just so colorful and inviting. The gym was next to the entrance which is something totally new to me. I'm used to it being hidden and what not. They have a pool too -- it was only for one night but such awesome amenities! I loved the room -- A King bed suite that had a kitchen sink, plates, cups, glasses, sofa bed, and a full-sized fridge. It was definitely an elevated room, but other ones that I think I'd normally get were sold out. Is this what I typically miss out on?? I don't know but I was definitely impressed. I enjoyed everything about my stay and the place overall was just so clean. Parking was easy and free too. I'd recommend it to anyone staying in the area!

While this hotel is clean with zero problems; it lacks the luxury feel of other Marriott hotels…read more Our room had 2 double beds, a large tv, a microwave, mini fridge, mini coffee-pot, Bible, hair dryer, and ironing board with iron. Hallmark & Freeform were included in the available channels! The pool was tiny, the fitness room was huge. The continental breakfast was not great but did include a waffle iron. The room had a shower, tub combo. The tub was nice, the shower did not hold a steady temperature. Some of the decor was ugly. The nightstand had built in phone chargers plugs, so that was nice. There was an ice maker on our floor and an ice bucket in the room.

This is a very nice hotel, but last night I stayed at the Fairmont. The room was clean and the…read moretowels were great. I feel like they were new and still Fluffy. I had a King on floor three and it had a nice layout. I had two big TV's. They had streaming, but it didn't work on one of the TV's. The walls were a little thin, but the bed and pillows were great. The shower head was pretty high which was good for me. Anyone 6'5" and under would be happy, but those under 5'2" might not be able to reach it. Overall a very nice experience. They also had 3 treadmills and two ellipticals as well as a pool. If you stay here check out Rik's Cafe, see my review.

The Hampton Inn Hagerstown I-81 gives you exactly what you would hope for, a reliable and…read morecomfortable stay. The rooms are clean and quiet. The staff are helpful and help make your stay stress-free. The free breakfast with fresh berries gave me a great start to my day.

May 2025 Customer…read moreservice - 5 out of 5 Cleanliness - 5 out of 5 Room quality - 5 out of 5 Atmosphere - 5 out of 5 Value for money - 5 out of 5 For $129 per night on a Friday and Saturday, the value here is unbeatable. Everything--from the lobby to the rooms--was spotless and well-organized. The free breakfast was impressive. Saturday featured scrambled eggs, bacon, and homestyle potatoes; Sunday had western cheese omelets, sausage patties, and homestyle potatoes. Plus, there were fresh fruits, a waffle station with all the fixings, cereals, bread, dairy products, juices, and fresh coffee. Next time we're in town for a swim meet, we'll be back without hesitation. Final score: 25/25: A+ Verdict: Highly recommended.

Came into town to do a little bike riding on the C&O canal towpath (that was a very good…read moreexperience). We got there about an hour early on Friday, checked in quick and easy no questions asked. [Take notes Best Western, Elizabethtown,PA and your $20 early check -in "policy". We mentioned our bikes and I am sure that the excellent staffer taking care of us (throughout the stay the staff was flawless) put us in a 1st floor room right off the entrance area. The suite easliy fit our two bikes in the entryway, they were never an issue during the two days/nights. The room was clean, bed was the good firm standard Marriott that I prefer. The shower was good, we had no issues with the room. The breakfast is pretty standard for this kind of setup. There are a couple of hot options and plenty of other things to choose from. The most finnicky eater can find something. They should consider reorganizing the couch in suite (and get a more comfortable one). It's hard for two people to watch TV in current location. We used it for an hour or so on first day, but spent the rest of the time in the room on and off the bed. There is road noise becuase the hotel is adjacent to a main highway and a mall. If you are looking for a quiet mountain cabin look elsewhere. There was one issue that the staff on hand had no control over but it should be corrected as soon as possible. My wife choose this hotel specifically for the advertised (and in the existing photos) hot tub/spa. We like to have that available after the rides we do. It's a nice treat for the non tour de france crowd after a long day on the bicycle. When we got there no spa. They had "recently" remodeled [still shows as existing on the signage]. We could see exactly where it had been. The pool was slightly heated and we did enjoy it briefly after our longer Saturday ride, but it is not the same, nor what we had specifically [paid] for. If in the area we would stay again, if we didn't want hot tub access. I prefer Marriott properties and they are consistently good, as was this location.

We stayed one night November 2025. What a dump!!!!…read more We were given a handicapped room - WHY? IT WAS HORRIBLE. The carpet was soaking wet, the couch (label was West Elm) was like sitting on bench of buckboard, a tiny, tiny sink, tiny microwave, dirty, poorly laid out, window that was left crooked and open so impossible to close, bad layout. There was nothing good about the experience. I called the hotel to book and was quoted a different price than online (cheaper) but charged the more expensive online price. Even my cat was offended. Last time I want to stay in a Marriott property. Run, don't walk, to Candlewood, Hampton Inn, I think the Motel 6 would be a better bet.

Avoid this place at all costs. Management and staff here only care about taking your money, not…read moretreating you with respect. My six-year-old daughter came to visit me with her kitten for less than 20 minutes, and instead of showing any compassion, multiple staff members rudely forced us out. My daughter left crying and confused, and the manager refused to give a refund. If you value kindness, professionalism, or even basic decency, look elsewhere.

Conveniently located near a mall, plaza and restaurant. Nothing fancy. Clean but worn. Lobby…read morefurniture is stained, room decor is early Goodwill. Bed and bath are clean. I opened a closet and found that it is a utility closet for heat/AC unit. Filter is filthy blowing black dust onto the ceiling. Leak under bathroom sink dripping water on bath towels stored there. Gross.

Kicked us out after 2 weeks, staff were rude and laughed at us, cops/security were mostly nice, but…read moreone of them kept yelling at us. Suites are supposed to be for long term stays. Not how you treat your diamond members.

This was physically a nice hotel and if it wasn't for their annoying check-in, I'd rate it better,…read morebut they were fussier than any hotel I can remember -- to register, I had to sign a sheet acknowledging a long list of Don'ts: No candle, no this, no water polo, no that. I expect better treatment at a good Hilton.

Clean comfortable room; good wifi and tv; very helpful since I am disabled. Highly recommend this…read moreplace.

In their defense, they warned when booking that the hotel was being renovated, which I assumed…read moremeant maybe some noise or mess in the common areas. But what I got was a very tired room close enough to the entrance that we got to hear the group having an informal party in the lobby until midnight (Room 132). I asked about switching to one of the renovated rooms and they said none were available. What I like about Holiday Inn Express is you know what you're getting -- clean room; simple breakfast etc. We didn't get that on this stay.

We stayed there a few times. They advertise that they have a pool but it hasn't worked in years…read more Unless you get a suite the rooms only have showers/ no tubs. The non smoking rooms smell Smokey. The toilet paper holders are loose/ hanging on by a thread. They have people "camping" out back of their building. And most recently they were very rude and unprofessional. We will never be going back!!! Do not recommend. Would rate 0 if I could.

Choose this hotel for the pool. Arrived and pool is closed. A woman walking around half naked with…read morepants undone and her underwear out was one of the first people we saw. Besides the two guys meeting their drug dealer in the back parking lot. Cigarette mark on walls where past guest put them out. All in all this place is awful. Just an expensive motel 6‍