I went into the location at WEM (couldn't find their listing on yelp, so Kingsway will have to do). I have never been more disgusted in my life!
The store was DIRTY! The floors looked like they had never been met with a broom before and it almost felt like I was walking on a beach. The change room was even worse! I tried some clothes on, and I was wearing white socks. I guess that was my mistake, because I had to take off my shoes, which left my white socks BLACK. ... REPULSIVE!
There were clothes and hangers strewn everywhere and nothing was organized!
And trying to get ANY staff to pay attention when you need help? Good luck with that. You're more likely to be successful building your own raft from drift wood and sailing to England without a compass than you are to get the staff to pay attention to anything other than their conversations with each other.
When I was trying to find someone to let me into the change room, I managed to find one person working seemingly by themselves, while I heard a group of people in the backroom laughing and making jokes. I knocked on the door to the backroom, and all of a sudden it goes quiet, and all I could hear was shushing noises and 'shh! stop talking! if we're quiet, they'll go away'
The WORST customer service experience I've EVER had! I strongly encourage people to make the trip elsewhere (even to the Kingsway location is fine). but the WEM location is HORRENDOUS!
NEVER AGAIN!! read more