Only got half portion and burnt green peppers. My family ended up throwing them out and I ate around and finally pitched the meal The general manager seemed like he did not care. General manager Jimmy. Then Jimmy said; his boss told him to only give me 10% back. Then he demanded to know my name, I refused and he stated, "Tell me your name. What is your name". I then told the manager I was not giving you my name. The general manager demanding to know my name, was acting like he was a law enforcement officer. read more

Terrible portion sizes you have to ask for extra of every single thing in order to just get a regular portion and then you are charged for the extra much cheaper at chipotle or Moe's or even Qdoba's would not recommend the Brunswick hotheads. read more

Usually love this place but our last experience was not good. This place is now charging $1 for extra rice! Never been charged before for extra rice. The best part is that she skimped on the rice. Rice was not even a normal portion. I let it slide but when I got to the register and saw the extra charge for rice, I was very upset. I hope this was a one time thing but if they are going to start limiting portions and charging for every little thing, we will not be back. Looks like just Chipotle now read more

this place is similar to the fast casual chipotle style burrito joints and has similar items as chipotle. However the flavor of hot head burritos is definitely different than chipotle. It's hard to say which one is my favorite but I might even be leaning towards this place. Everything tasted Delicious and I enjoyed my burrito read more

Hot Head Burritos - a hand holding a burrito - Mexican Near Me - Brunswick, Ohio

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I already had called and asked if I could order over phone and pick up because had an appointment. I was the only one in store and there were 4 people behind the counter just acting like no one in store. So I said could someone help me, I am the one that called and I have an appointment. Never been there, so was asking questions which they seemed aggravated. Then place order. 2 people started it and then 2 more people came in store, got their orders made as mine sat there waiting to be finished. Rude, arrogant and overpriced! Will never go back! read more

this place is similar to the fast casual chipotle style burrito joints and has similar items as chipotle - more, in fact. however, if you were hoping to order any new, featured items online, forget it. their online ordering system is one of the worst ever - and it's been recently updated! can you imagine if Chipotle's new items weren't available for order on their website/mobile app after they send out all kinds of emails and advertising? me neither. read more

Hot Head Burritos - hope you weren't planning to order this online. Hot Head Burritos can't seem to get it together. - Mexican Near Me - Brunswick, Ohio

It was good, like chipotle ( which not my favorite)- but it's "Mexican food". The burrito was tasty, but someone please show them how to roll a burrito ( not into one big ball). I was greeted and the server was very nice. Food was good. read more

Update 9/11/18 - we no longer go to this location, instead I drive a few extra miles to strongsville. At least that location is clean, and the employees actually smile and greet you. The brunswick location has gone so far downhill, and the food is terrible. All the friendly staff members don't work here anymore, and who could blame them? Last time we went in, not one employee said hello, goodbye or thank you, including a manager. We won't be eating there anymore. 8-11-18 My son and I love hot head burritos! It's definitely a better option than fried food. I get the barbacoa, my son loves the spicy steak my favorite sauce is the sweet habanero. Sunday and Monday they do 2 burritos for $12. We have a rewards card, and it saves me a dollar almost every time. The staff is really nice, and they treat repeat customers very good. One time my son ordered a sauce that was too spicy, and he couldn't eat it.... when we went to get a new burrito, they gave it to us for free. Which was unexpected, but very appreciated:) I've been to other locations in Las Vegas and Ohio, but this one is my favorite! Very small town friendly vibe!!!! read more

Good flavor. The hothead sauce is so flavorful. Friendly staff. Clean environment.

I like it. Not quite Chipotle, not quite Moe's, but equal in quality to both. Unique. I wouldn't say it is better or worse than other burrito chains out there, but it's a great alternative if you want to mix it up. I only review places when I plan on going back, and I definitely plan on going back. read more

Very good and wholesome place to go and eat. The food is always satisfactory and filling. The works usually never make mistakes, but when they do; they are very kind, apologetic, and will make you a new meal without hesitation. And with that I leave my review here, I highly suggest going here. read more

Absolutely the worst. Went to this location when they first opened and service was horrible. Orders were wrong, took forever to make, etc. Tried them again because we liked the food and wanted to give them a chance. What a mistake. Order was wrong yet again - completely failed to make 1/3 of our order. They'll have to pay us to ever go here again. read more

Great food I love it so glad I was talked into going a trying and the service was great nice friendly workers and they are very helpful

Ok, so it's a Chipotle knock off. But they have way more sauses and grilled veggies that. Are killer. I will be back

This place cannot hold a candle to Chipotle. Their sauces are not good. I asked for some more onions on my bowl and the server literally picked up TWO stringy pieces of onion! Chipotle is generous when you ask for more stuff. Food is very unremarkable and servers are CHEAP! I will not be back. read more

Very unprofessional and half the time the workers are just standing around talking and gossiping. Also the food is very salty and nothing seems fresh and I found plastic in my food once, will not go back I will go to chipotle across the street cause I know that it is fresher. read more

Staff was very nice but every other aspect was horrible!! First, I tried to place a large order online. I ordered three burritos, one kids meal, nachos and two bags of chips. After customizing everything, I put in my payment information and the webpage froze. Eventually a screen came up that directed me to contact the store. Well, that phone number on the webpage was not in service. So, I went into the store with my two year old to place the order. There weren't many customers when I went in and I felt bad for the family of three that came behind me so I let them go first. Well, more people came in but I would never be able to place my own order if I kept letting everyone in front of me. So, it began... I initially let a staff member know that I had attempted to place an order online and was told that none was received so I should place it there in the store. I said it was a large order and it would take a bit to fill. No additional staff came to the line at first. Customers kept coming in. Eventually, what seemed like the whole staff was on the line to try and get out of the weeds I had put them in. At this point, there were about 20 less than happy customers behind my now very crabby daughter and me. As I struggled to keep my toddler calm while reciting each order, it was difficult to see what exactly was being placed on the burritos. To everyone's credit, they each had exactly what I had requested on them. The issue was the portions. The only burrito that had an adequate amount of meat was the one ordered with double meat. One burrito was about 80% lettuce. My daughter's lil burrito had three nickel sized pieces and a few sawdust-like scatterings of chicken. This is not an exaggeration. The staff was very nice and kept their spirits up while getting swamped with my order and the orders behind me. Again, no issue there. The issue was the portion size which is most likely set by corporate. Also, the meat that was on the burritos was quite flavorless. We ordered the steak, the pork and the chicken on the burritos. The taco meat on the nachos was acceptable but reminded me of the taco meat from the salad bar at the Wendy's fast food chain when they had those. All in all, I won't be going back. Hopefully you'll have a better experience should you decide to try it out! read more

Was there twice. First time there the first representative to greet us asked if we'd been there before. We replied "no" with the assumption she was going to explain but she just stood there with a blank stare. We placed our order after a review of the menu. The whole staff seemed a bit confused throughout the process. One worker did suggest I add a sauce (probably the only thing that's not a copy from Chipotle). The sauces are a nice addition and the food was quite good. My greatest reason for the low rating was my second visit. We went in that day because I had a BOGO free coupon that was soon to expire. They would not accept the coupon. They pointed to a sign taped in the middle section of the service line, an area you would see it once your food is halfway done. The sign states they did not authorize such coupons. It was not at the front door, not where you order, but conveniently placed at a point of no return. I was ready to say "cancel everything " but my partner didn't want to create a scene. There were two managers working behind the line and I expressed my frustration but they were completely quiet, as though they were used to it - like some old bait and switch scheme. It's not that I had an issue with the price, but it seemed awfully convenient for the restaurant. read more