If I could rate it a zero I would. Very unprofessional. I took my mother there for mothers day. It was the first time she'd ever been to a salon, and was really excited/nervous. Her intention was to lighten her hair. After four different girls looking annoyed at the fact that they had to work tried to talk us out of it, we did it anyway. Their concern was the fact that it was damaging to the hair. I would also like to point out that I made an appointment for this three-days in advance. I spoke specifically to a the receptionist and had explained exactly what we would we doing, so my mind is boggled as to why there was shock amongst the people working. After four hours of processing with the bleach on and off my mothers head, the "colorist" was stummped as to why none of the color was lifting. By this time my mothers hair looked like straw, though we kind of expected this. The thing we didn't expect was that after all that, the color lifted in spots. After ten or so minutes of just staring at my mother wondering what to do, she finally asked someone who was sweeping up hair what she should do. The woman promptly advised her to try wrapping the hair in foil and heating it up.
The woman never did this. Never even thought to do this.
I could very well have done this for my mother myself, but being that there would be so many harsh chemicals I brought her to a "professional." Hell, as soon as the woman had been done slopping the bleach in and didn't foil her hair, I wondered what sort of magical chemical they used that didn't require heat, or foil. Six-hours after we walked in the place, we were walking out with my mother with random chucks of orance strewn about her hair. The woman had refused to wear gloves during the bleaching process, so while she was drying my mothers hair, her hands were on fire... Not only did my mother leave that place with half wet/frizzy/almost leopard-spotted hair, but I was out close to two-hundred dollars as well. I will never forget her face as she left the mall mortified at how she looked.
I genuinely feel robbed, and the only thing worse than the fact that that woman had no idea what she was doing, was the fact that the man taking the money from us, who I'm assuming was the owner, actually looked taken aback at my mothers hair for an instant as we were paying... How can you take all that money from me, and look at our faces and not at least acknowledge the fact that all hell had broken loose on my mothers head?
If you're looking for a place to get your hair done, go find yourself a professional! These people are the furthest thing from.
F.Y.I - I believe the name of the glove-less wonder was Jody. read more
