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    Hostess House

    3.3 (4 reviews)

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    2 months ago

    Yes it did wonderful people place was very clean, access to several attractions and beaches, thank you! We will be back next summer

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    5 months ago

    Roaches found in room, walls nasty, good waterpressure, clean sheets & towels.Office worker rude.

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    8 years ago

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    6 years ago

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    Hotel Atlantic Beach - Meeting room

    Hotel Atlantic Beach

    (42 reviews)

    $$

    Room floor was so dirty my feet got dirty walking on it. I complained and asked them to mop. They…read moresaid they did while I was gone but when I came back it still had grit and sand? on it. I spilled something on the bed so I pulled the sheets up from the mattress. When I came back later they just laid the sheets and blanket back down. I again had to go to the desk and ask for service. Went to the pool and some substance was floating in the corner. It looked like vomit. I alerted the staff and they said it was just pollen and suntan lotion. Pollen in late July? Was informed by other guest that 2 days prior someone had been vomiting in the pool and they never cleaned it. A guy came out with a paper towel and skimmed the water but it is very much still there.

    (This visit was made during the times of Covidious. When things return to a look of normality -…read moreyour experience likely will vary.) It's a bizarre time to be reviewing most things because Covid has obviously thrown off the "normal" into many shades of grey. With that said, take this one with a grain of salt as it's only a brief snapshot in time for how things are now. In another month or two, who knows? Let's start with the good: The location to the beach couldn't be any better. Just a short walk and you're there. The hotel was sold out or near it every night we were there yet the beach area directly across the street was never busy. The same as last year with seeing the same families and people every day more or less set up in the same spot very spread out from each other. All Covidly perfect. Not so good: Hilton Honors benefits at check in are still a no here, just like last year. The beds are extremely squeaky. Any sitting/moving = high pitched squeaking. The hotel is not following the new Hilton/Lysol cleaning protocol that started a few weeks ago. No stickers on the room doors or verbiage anywhere on property. I was told at check in that if you want your garbage taken to have it in the hallway early in the morning so that housekeeping could grab it and that the only way to get fresh towels or any bedding was to stop a housekeeper in the hall with your old stuff or bring your old stuff with you to the front desk since the hotel was running extremely low. Is the hotel's linen par really that low? Is the smell of that much garbage-food in the hallways overnight a good idea? Our room was dusty/sandy when we checked in and the a/c unit was filthy. No way were either cleaned thoroughly in a while. But since there was no daily housekeeping and with the hotel being sold out the day we checked in... If you want a hotel that has a great beach location that is out of the way and quiet, this is it. Past that, things were on the dirtier side in general and I question any place not following the new cleaning protocol. Time to give this one a rest for a bit.

    Crystal Coast Oceanfront Hotel

    Crystal Coast Oceanfront Hotel

    (105 reviews)

    $$

    Room is clean and the balcony view is beautiful. Front desk staff are attentive and helpful. Only…read morecomplaints which are minor is the TV and the small bathroom. The TV is a very small and not smart TV. The bathroom is small but manageable for a couple. Another thing is the WiFi is bad and I have been completely disconnected to just be on my phone. Other than those minor complaints the hotel is nice and I would recommend staying here. Could use some minor cosmetic touch ups in places. And another complaint is the chairs they say are complimentary for the beach, most are broken. And majority of people claim them before you can get down on the beach, so I recommend bringing your own chairs.

    This was by far the worst hotel experience of my life. I would have given zero or negative stars if…read morepossible. We work many hours a week and 10 hour days most of the time. We were so excited to visit Atlantic Beach and looking forward to staying at the Crystal Coast Oceanfront Hotel, because the photos of this hotel were amazing. We almost drove past the hotel when we arrived. The color of the building looked faded and dingy. Beware that the images that they display on their website don't show the filth. I shrugged and decided that it's close to the ocean and although looking weathered, I was going to enter and make the most of this time away from the office. We approached the front door and the glass was dirty, the handle to the hotel felt dirty and gritty in my hands as we entered. We arrived early and they told us our room wasn't ready and that check-in time was at 4:00. The couple that arrived just after us were allowed to check in although early and went to their room. We went back into the hotel at about 3:45 to get in line to pick up our keys, because the foyer was full. We were told at approximately 4:30 that our room wasn't ready and that they were short staffed, had over 80 rooms to get ready and that we would just have to wait in the lobby, the restaurant or we could go to the pool or the beach. We were traveling with our dog and had over $12,000.00 dollars worth of bikes on the bike rack. The options that she presented for us wouldn't work. We moved aside and let the people behind us go, since they might have better luck. We got back into line and made it to the check-in desk at about 4:40-4:45. We explained that the options that she had presented wouldn't work for us and we asked to have our money back so that we could go elsewhere. She refused and we asked to speak to the manager. She said that the manager wasn't available. I told her that we would get our money back, because we made a reservation for a room, paid in advance and they didn't have the room that we reserved. At that moment, we felt like we were in the Jerry Seinfeld episode...You can take the reservation, but don't know how to hold the reservation. She told us we would have to came back later and talk with the manager. We went after dinner at around 7:00. The front desk attendant was missing in action, so we rang the bell on the counter. She finally came into the office and smelled as thought she had been smoking a cigarette. She said, how can I help you and she had completely forgotten what had happened just a few hours earlier. We explained that we had tried to check in and our room wasn't ready and we wanted to speak with the manager. We were once again told that the manager wasn't available. We asked her to give our money back or to call the manager so that they could process the refund. She told me to quit screaming at her. I looked around and the lobby was full. I told her that I wasn't screaming and that she simply didn't want to hear what I had to say. I told my supervisor what the front desk attendant said about me screaming. He said that he has worked along side of me for the last 19 years and has never heard me scream at anyone and didn't even think that I could scream. My nickname is mouse, because I have a tiny voice. We tried to call the hotel throughout the week and nobody would answer the phone. We finally made our way back to the Hotel on Friday. They refused to offer a refund and told us we would need to call Expedia. Our reservation was made through booking.com. We called booking.com, explained that our room wasn't ready and that we had to secure another last minute reservation for the week. The representative placed us on hold and called the hotel to request that they refund our money if the room wasn't ready on time as we had stated. The manager said that she was declining the refund. The booking.com representative said okay, but I have just 1 more question before you hang up. Was their room ready at 4:00? The manager said that the room wasn't ready and hung up the phone. Booking.com got our money back with 24 hours after we made the call. They also paid the difference that we paid the Crystal Coast Oceanfront Hotel and the hotel that we were able to secure a last minute reservation.

    Hostess House - hotels - Updated July 2026

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