Subject: Complaint Regarding Unprofessional and Confrontational Treatment During Wyndham Vacation…read moreClub Presentation in Nashville, TN on 10/17/26 at 12:30 pm.
My husband and I attended a presentation about the Wyndham Rewards program and Vacation Club. Unfortunately, what began as a pleasant experience quickly turned into an extremely uncomfortable and disappointing encounter because of the behavior of one of the sales representatives.
We initially worked with a very sweet and professional representative named Krishna. After watching a video presentation, we returned to her table, and before she had even had the opportunity to discuss pricing with us, a representative named DeAngelo approached and immediately adopted a confrontational and argumentative attitude.
He accused us of watching a football game on our phones during the video. My phone was in my pocket, although my husband may have briefly checked the Georgia game score. Regardless, we had never been told that checking a score was prohibited. The way DeAngelo addressed us was unnecessarily rude and accusatory.
The interaction became even more uncomfortable when he insisted that the Drury Inn cost $500 per night. We had stayed at that hotel for two nights shortly before this presentation and knew that we had paid nowhere near that amount. Rather than having a respectful conversation, he made us feel as though we were being called liars.
At one point, DeAngelo stated, "You are in my house and you are going to listen to what I got to say." That statement, along with his continued argumentative behavior, was completely inappropriate. Every time we attempted to respond or explain ourselves, he had something else confrontational to say. When I asked him why he was being so mean, he loudly accused me of calling him names, which I had not done.
When his manager came over, we attempted to explain how we had been treated. The manager made a comment about DeAngelo coming from a poor upbringing, which did nothing to address our concerns or excuse his behavior. We specifically asked that DeAngelo leave our table because we no longer felt comfortable speaking with him. He refused to leave, and the manager initially did nothing to resolve the situation. Eventually, another manager intervened and had DeAngelo leave so that we could speak with Krishna again.
Before Krishna even had an opportunity to explain the actual cost of the program, the first manager came over and essentially ended our meeting. We were left wondering why the presentation was terminated in that manner.
Throughout this encounter, DeAngelo repeatedly said, "Don't mistake my passion for pressure." Unfortunately, passion is not an excuse for rudeness, intimidation, or disrespect. There is a significant difference between being enthusiastic about a product and making potential customers feel belittled and unwelcome.
To be clear, we were there in good faith to learn about the program. After being treated this way, however, we had absolutely no interest in purchasing anything. The experience left us with a very negative impression of the sales process and the way customer concerns were handled by management.
I hope Wyndham takes this complaint seriously. Customers should be treated with courtesy and respect, regardless of whether they ultimately decide to purchase a vacation club membership. I would appreciate a review of this incident, including the conduct of the representative involved and the way management responded when we asked for assistance.
We came to learn about a vacation opportunity and left feeling disrespected and unwelcome. That is not the experience we expected from a company asking us to consider making a significant financial commitment.
