A good manger knows when to consult with the doctor on Protocol based on patent needs. If you have…read morestaff like drones who can only recite policy, you're servicing yourself not your patients. As for your false statement on booking multiple appointments, there were TWO requested due to specific time constraints. Maybe she could not say she could, then refuse to do it in the next sentence. Zero critical thinking involved. Stick with the little kids appointments leave the big stuff to other more qualified offices.

Dr. Ashland is amazing. Her exam is not only thorough, but on my level explained EVERYTHING that…read moreneeded to be done and how she would go about doing it. With much patience answered every single question I had. She was so genuine and treats her patients with such respect and kindness. Wish I had found her alot sooner. I would highly recommend her to anyone. Heather, who is her assistant has a big personality and a very calming way about her that makes you feel totally comfortable.

Dr. Daniels Performed a root canal on myself and I am still in severe pain 7 days later. Notified…read morethe office of the problem and all they did was prescribe Amoxycillin. I have an appointment in 3 more days with a specialist but Dr. Daniels has already used up my insurance quota. And, that tooth did not hurt at all before he performed the "Needed" root canal. And the receptionist is crabby. He might go ok for a cavity but for anything more complex....RUN!

Just moved into to the area as a UConn student. Since I'm going to be in the area for a few years,…read moreI decided to establish myself as a new patient since they're in my network (Cigna). The whole office is nicely set up and the patient rooms are really aesthetically pleasing with windows and a lot of rustic wood. The atmosphere is really pleasant-the hygienist was really engaging and we held a conversation while I waited for the Dentist. The office has a radio playing in the background and there's a lot of natural light in the office, so it's a really calming place. Dr. Cattanach (one of two dentists) was really friendly and held great conversation. She was efficient, but thorough and it wasn't painful at all. For new patients, they establish a baseline history, so my appointment took about an hour, but it felt like 10 minutes. All in all, this was a really pleasing place that was quick, efficient, and fun. My favorite dentist office that I've ever been to.

I was failed by various dentists over the years and developed a fear of treatment because of it. I…read morewas so nervous and embarrassed on my first visit, but Dr. Mike and his staff were really amazing with me. In every appointment, everything is explained thoroughly, with kindness, care and compassion. I've completely turned around my dental health because of these wonderful people and I genuinely enjoy seeing them when it's time for a visit. I just can't say enough about much being treated this way means to me. Everyone deserves to be treated with dignity and respect, but often times, it's the lack of these things that scares people into poor health. I am so grateful to not be afraid anymore! Thank you, Dr. Mike!

I had to cancel an appt a couple of weeks ago due to illness…read moreI called yesterday for a new appointment and was given an appointment today As always Sandy was great with my cleaning and Dr Russo always takes care to check my teeth and make sure there is no cavities starting and any fillings from my youth are still good Everyone from Dentist to technicians to office staff are friendly and helpful Cudo's to a great dental practice

I'll admit. I hate going to the dentist. So much so that I took a 12 year sabbatical from visiting…read more Don't do that. It cost a boatload of money, and a lot of dental work to bring me back to healthy. If you're in the same boat now, bite the bullet and go. You'll thank me later. There is no other dental practice I'd trust with the scope of work they did, and since then, the preventative measures to make it never happen again. I'm just back from another stellar cleaning done by the wonderful Michelle. She's part hygienist, part therapist. It's great to chat with someone, as hard as that may be during a dental procedure, who listens and empathizes with my petty concerns. She is very gentle and attentive to how I'm reacting to whatever is being done. If my feet are squirming, she knows something is bothering me and adjusts. Drs Shawn and Jon are also pleasant during the after cleaning checkup. Dr Shawn was the one who brought my smile back after all those years of neglect. Great job too, it's been many years now and everything is still holding up fine. They may not be the cheapest dentist, but you get what you pay for and I'm still smiling!

As someone who experiences extreme dental phobia, to even set foot into a dentist's office is a…read moreprofound act of courage. Fast forward beyond my regular scheduled cleanings and I hear the word "crown". Panic, sweat, fear all the usual anxiety provoking thoughts. I finally bite the bullet, so to speak, and schedule it for this morning. Dr. Sean Zahner and his assistant Carey treat me with the utmost understanding and respect. Nitrous oxide, blanket, sunglasses, sound eliminating headphones tuned to my favorite Pandora station put me in my Zen place. I got my crown placed and the best I can say, from my perspective, is tolerable...which in the average world is phenomenal. Thank you Dr. Sean and staff for getting me through a difficult time in the best possible way.

Never judge a book by its cover. Although seemingly outdated on the outside they clearly put their…read moremoney in the folks working there and it shows! I had a change of insurance and had to leave the dentist that I've been going to for the past year that I really liked. I just moved here from New York a bit over a year ago. Of course when my insurance changed I didn't jump on the ball to get a dentist right away until I had a problem. Mm hmm I know I'm not the only one. I called on a Friday afternoon and they got me in on a Monday morning even though they were booking out until February. They greeted me very warmly and they were very kind. I have a path to resolution and that's all I can ask for. I definitely would recommend this place.

Came in as new patient to treat an inflamed gum/dental cleaning and never coming back. The people…read moreat the front desk were nice but the office felt out-dated. The hygienist that I saw was panic and frantic. I was already nervous and she just made it worse. She urgently got me in the chair to do the x-rays. She did not put disposable plastic on the x-rays which already goes against standard practices and is cross-contamination. She then rushed me to do a panoramic x-ray and the machine malfunctioned. At that point the hygienist gave up on me within 15min, and Dr. Martinez wasn't even there. So they referred me to another Dentist. The whole experience was a mess and wouldn't go back. Ended up finding a better place than here.

I love Bolton Lake Dental - Janet and Dr. Ilies take great care of me and the whole staff is…read morefriendly and helpful. Visits are efficient & punctual but never rushed. Plus, their automated reminders/confirmations are great for a busy mom, but the staff is always accommodating if I do need to change my appointment or have a question. The office is beautiful, clean, and welcoming. I continued coming here even after moving 40 minutes away, and don't plan on switching practices any time soon!

Thank you guys for truly coming through and being so accommodating. Dr.Ilies spends the time that's…read moreneeded to get the best possible outcome. Individual treatment plan, and with compassion

Oh, Dr. Danielson. What would my life have been like had I not had the odd pleasure of having you…read moredo some orthodontic work for (on?) me. Let's start from the beginning: Over the past few years, I've had really bad luck with my upper removable retainer. From sending it through my college's dining hall tray collector to digging through the trash after leaving it in a napkin, my retainer has left me with some striking memories. But as a new grad student at UConn, I told myself it would be different. No more losing retainers! No more shelling out hundreds of dollars to replace an overpriced smile enhancer! I was proud that in my first year at UConn, my retainer didn't get lost. It did, however, break. Yes, that wire that holds the front teeth to the retainer just split in two (don't ask me how). So, I called around and asked a number of local orthodontists how much they charged for a replacement retainer. Dr. Danielson's office had the cheapest rate, so I went with him. Ironically, only days after scheduling my appointment to get my upper retainer replaced, my lower (permanent) retainer broke from one of the teeth it was glued to after I bit down on an apple. So, I requested a two-in-one appointment to get both my retainers fixed. Dr. Danielson shares his office every other day with Dr. Yanni -- also an orthodontist -- so the days I could go to see him were limited. As I didn't know at the time about the shared office situation, I found it a bit odd that Dr. Danielson could only see me on Tuesday and Thursday. Still, I knew that as long as my retainers were fixed at a reasonable price, I was willing accommodate. On the day of my appointment, my friend drops me off at Dr. Danielson's shared office, a cute little place in a small strip mall. I walk in and am greeted by the receptionist who, while not having met me previously, somehow knows who I am. I guess that either business is slow or I made an impression with my odd requests. As it turns out, no one else is in the office, so I'm asked to wait in the waiting room...because Dr. Danielson is still on his way. Mind you this is 10am, but the receptionist treats it like no big deal. After flipping through an entire magazine, in walks Dr. Danielson, a super sweet man but one who is obviously not phased by the fact that his appointment has been waiting for him for the last 10 minutes. I'm finally invited to come into the room and sit down on an examination chair. However, Dr. Danielson takes his time to get set up...mainly because he can't find his supplies. He and the receptionist -- who I now realize doubles as the orthodontist's assistant (???) -- chuckle and nonchalantly reference how they share an office with Dr. Yanni (the first time I learn of this) and mention how Dr. Yanni's staff consistently moves things around to the point where they can't find anything. Dr. Danielson finally gets my upper teeth impressions done and glues down my loose retainer. I go to pay with my credit card, and am kindly told that Dr. Danielson only takes cash. A bit surprised, I am directed to the nearest ATM and take out $300 in cash. Nice. I was certainly aware that there were still businesses that only dealt in cash, but an orthodontist's office? I could only (nervously) chuckle to myself, as the entire experience so far felt like a back-room medical operation. I was scheduled for a follow-up visit to pick up my retainer, and was given appointment reminder slip...with pictures...clearly meant for children. As if things couldn't get any weirder, the following week my bottom retainer detached AGAIN from the same tooth that it broke from a couple of days prior -- also due to biting down on an apple. I called Dr. Danielson's office and asked if I could get the retainer glued back on. No big deal, says the same receptionist, realizing that the woman I'm talking to must be the ONLY staff person other than Dr. Danielson who works at the office. I go a couple days later for my follow-up, and no one is at the receptionist's desk. But as soon as I realize this, the receptionist/orthodontist's assistant calls me -- from the orthodontist's work area, plastic gloves in hand -- to sit down on one of the examination chairs. This time other people were in the waiting room (wait, did I just budge in line?), and Dr. Danielson is working on some girl's teeth. While finishing up on the poor girl, he's instructing the receptionist/assistant to set up the stuff to get my bottom retainer taken care of. I shouldn't have put it beyond Dr. Danielson to multi-task. All said and done, I get a perfectly usable upper retainer and a lower retainer that is twice as secure...because it was glued down to twice as many teeth as before. No more apple accidents for me! Why only 3 stars? I'm not quite sure. My experience was so bizarre, it seems unfair to have to rate it on the same scale as, say, the Dunkin' Donuts down the street. But it is what it is, so I gave my best shot at a rating.

I have been going to Dr. Jenkins for a little over 5 years now and although I have always hated…read moregoing to the dentist, he makes the whole process comfortable. Dr. Jenkins is a perfectionist and will never leave anything less than perfect. He is a true professional and Esther and Ashley are the best receptionists you will ever encounter.

I've been a patient at Jenkins Dental for some years, having returned after a short absence because…read moreof a change in insurance (when I decided I didn't care if they participated in my insurance or not, I wanted to see the best). It was wonderful to come back to a place where I knew the care was excellent, the people were efficient, pleasant, competent, and caring. I recently broke a crown and the earliest available appointment to replace it was with Dr. Jenkins' associate, Dr. Lawrence. I went with it, reasoning that if he was confident enough of Dr. Lawrence's skill, then that was a good enough endorsement for me. Today Dr. Lawrence replaced my crown and it is my highest praise to say that I am just as happy to see him as I am Dr. Jenkins. The work was excellent and pain-free, he explained every step of the way, and I believe that tooth is better served than it was even before the previous crown broke. I was also fitted with a custom mouthguard today, as my habitual nighttime grinding and clenching are probably what is breaking my crowns. Dr. Jenkins and Dr. Lawrence are excellent dentists in every category, including preventative steps to keep you from having more dental issues down the road. I have had a great deal of dental restoration done in my life - far more than the average for various reasons - and I can truthfully say I've never felt in better hands than I do now with Jenkins Dental. Two thumbs up.