I went to Excel in December for a doctor's visit. Fortunately, I was not feeling bad, but I needed a referral for an eye doctor. I knew they had a walk-in clinic, and I was willing to wait. The staff was helpful, and since I did not have an appointment, there would be a waiting time. They called me within 20 min. I explained to the Dr. that I was not feeling sick but that I needed a referral to the eye doctor; she didn't rush the examination at all. As a brand new patient, she asked me all the necessary questions to create my medical file. She was courteous and helpful; after she finished my examination, she recommended me to come back for my yearly review. read more

No dejen sus carros con el valet hace dos semanas fui a consulta y le entregue las llaves al del valet y después de mi consulta resulta que alguien se robó mi camioneta alguien entró y agarró mis llaves y salió como si nada y los del valet ni cuenta se dieron, a si que si van alguna ves no dejen sus llaves, read more

Hospital Excel - Hospitals Near Me - Tijuana, BCN

I don't know where to begin, the negligence, deception, the filth, and the corruption!!! I'll start by sharing why I'm 3 days out of surgery. In September 2022, I went to the emergency room in San Diego with pain. Since my insurance was MediExcel I told them I was going to hospital Excel. (The studies here found kidney stones and a large cyst on my ovary.) The condition of the emergency room was filthy, no privacy, and no coordination. The specialist said he could do nothing for my kidneys because the stones were too high up and hard to treat. They did schedule a surgery to remove my cyst. That was done October 14, 2022. There were complications, but they said it was successful, and I wouldn't have issues again. Last week, I had emergency surgery here in San Diego to remove a stone from blocking. The same day, I found out I grew another cyst and will need surgery again!!! I have spoken to the department heads, but they just cover up their mistakes. They like to use the words " there is no merit to your accusations." No one takes responsibility for anything. Since they are in Mexico, they know they're untouchable. I almost lost my life, I lost my career, and my family has gone through so much pain and torment. I will never be the same. IT'S ABOUT GREED, NOT PATIENT CARE!! MEDIEXCEL AND HOSPITAL EXCEL, YOU CAN NOT PUT A DOLLAR AMOUNT ON LIFE!!!! THE ADMINISTRATIVE REPRESENTATIVE TOLD ME NOT TO POST NEGATIVELY ABOUT THE COMPANY, BUT I WILL NOT BE INTIMIDATED! If anyone has had horrible experiences there, let it be known. Contact me. I'm bedridden because of them right now, but you know what they can't silence me! read more

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I was transferred to this hospital after a serious car accident on the toll road to the border and was given first-rate care by the entire staff, from doctors, nurses , and ancillary personnel. Their professionalism and compassion were exemplary. read more

Excellent Service. Doctors and nurses were caring and helpful. They resolved everything I needed. I was worried that there would be a wait or a language barrier but I have never had absolutely everything taking care of so quickly back home. Laboratory, MRI and medications that I needed were done before I left. Will always come here for care. read more

We have insurance troug Mediexcel, my daughter had a procedure done in this hospital, the adverse consequences we're supposed to be low, it's been 3 weeks and we still don't know what went wrong. Doctor's and staff were always polite but unavailable to figure out wath's happening to my daughter. That has been nerve raking until now. Now, talking about the facility is another ball, I think the only part I like is the elevator. The room where my daughter spent a whole week wasn't the nicest or cleannest one. And I really got incredibly mad when I kept touching my daughters bed and felt wet. Told the nurses, changed the linen and at it again. Something wasn't right; I took the linen out myself and this is what I found... Excel is supposed to be one is the best hospitals in Tijuana, not cheap at all. This is embarrassing to say the least! They moved us to another room with no ventilation, no windows and very dusty. All of this was on the 14th floor. Can't say nothing about other areas. I really hope this pictures and review can help all this nice nurses and doctors have a better and adequate hospital to work in. Mediexcel should supervise what type of service they are offering. Sorry, had to show the furniture they cover up!! read more

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The worst hospital, don't go here, I repeat, don't go here if you want to live. Dirty hospital, got an infection that almost killed me from here!! read more

Walked in here today to get my records and left with only a copy of my bill. I had called from the US asking for my records and the girl who works for Hospital Excel said they would send them by email. Nothing ever came. A week went by and I called again. They said they would be sent today by email and again nada. All this hospital can do is lie. My calls, when picked up were hung up on five times before I spoke to Oscar. They act on the phone as if they don't know what "medical records" are and no one has any idea what extension that dept is. On the phone, I was transferred here and there and then told that a Dr. would review my file and get back to me. WTH! Send me a copy of my file! Every patient has a right to have access to their file and copies of their tests. They are delaying me and hindering me from moving forward with getting care. This place is absolutely corrupt!! Today I filled out the form to receive my records and Alex tells me on a Friday afternoon that I have to come back after 1 pm on Monday when their lawyer will be there. I have a $300 charge for renting medical equipment that I turned off after 5 minutes. I have a $75 charge for labs but no blood was ever taken. I can't wait to see if they fake something. I live to expose corruption. I will put my bill in dispute with the credit card company and they can answer to them. The more I dig the deeper the poop gets. Causing all Americans to avoid this hospital just might become my new job. And I will ask again. How do I speak with the medical director of this hospital? Your doctors are not saints and their precious licenses are not untouchable. read more

Excel hospital is an excellent alternative to been seen by any kind of doctor on a short term to same day notice. They are professional, welcoming and quick to seeing patients.. and helping me feel better ASAP. read more

Worst administration and payment department I have ever had to deal with. Insurance company had approved my emergency operation and the hospital claimed they could not get in contact with them and tried to force me to stay another night. I was told "if you don't want to stay you will have to pay you bill in full now." So basically, like being held hostage. After my scheduled follow up appointment with the doctor and being told by the doctor that he would procede to let administrators know to schedule me, NOTHING. Complete silence. When I called they say I am not in their system and have never been there. At the same time sending the insurance company emails saying that they are unable to contact me. Luckily I have screen shots of waiting on hold for their "chat" service for over 20 minutes and also a picture of my 14 minute phone call with them. Now they are telling me I have to go back and meet with the doctor to plan what I have already done. Avoid this hospital if you want to keep your sanity. read more

Zero stars. I had the worst experience there I took my dad to the hospital and they ran labs and X-ray they said he was fine Covid was negative, and he could go home . My dad was still sick and they were his kidneys , I took him again about another day and they took him up without family and we never heard from my dad again only when my dad called from his cell phone and he sounded fine . When I took him they wanted 20 thousand dollars I had 10 they wouldn't accept my dad was dyeing until the other ten thousand arrived , they were rude cruel but to get the money that's all they cared for, I left my dad clothes not once they cleaned him and everything came back like I made his luggage it makes me wonder what my dad went through there there's so much I have to say doctors wouldn't call us , receptionist were rude, my dad died it makes me wonder please don't take your family read more

Excellent service from the moment you arrive all impeccable facilities, the park guards are very friendly. The hospitable service is the best out there in comparison to SD card. The price is very good and accessible. The doctors and nurses are very friendly with their patients and family members, the food is very delicious and the maid service ensures that everything is spotless at all times. If you need to go to a hospital this is an excellent. read more

Their protocol is terrible. It was the first time that I went there and the last one. My appt was at 8:20 am but they told me to arrive at 8 am to register. But due to heavy traffic, I got there at 8:10 am and basically they almost wanted me to re-schedule my appt. When I called to let them know I was running late, the receptionist was very rude and basically told me that I was going to loose my appt. I was on crutches because I had a fracture foot so I did my best to arrive asap. They basically did a whole mess and made me be more stressed just because I was there 10 min before my actual appt instead of 20 min. read more

I arrived to this hospital by a recommendation of a friend, who is a doctor, and I was very upset. I understand they have protocols due to COVID-19 but they went out of hand. My husband needed an evaluation due to symptoms related to COVID. When we arrived it took about 40 minutes to be able to register him. There were 4 patients in the lobby, including my husband. After registering and paying for the evaluation they moved him over to a separate waiting area. Here he waited for about an hour and a half. He was very dizzy and out of breath. He was also very weak and they didn't seem to mind. After waiting so long he asked a male nurse sitting in by the front door if he can have a cup of water and/or some pain meds and he told him he would get him some. He never did I had to drive around to find him water !!!! This was after I had already paid the evaluation. When I came back with his water he was outside as they kept taking them in & out the waiting area due to COVID + patients (totally understand !) but he was not in the condition to be doing all of this. He would get tired and out of breath with every 10 steps he took. After 2 hours I noticed the same 3 other patients before him had not been helped. I decided to ask how much longer. The receptionist said the doctor said it would be a few more hours longer. That I can wait or cancel the visit. When I asked for the money back I had many dirty/annoyed looks. For an "EMERGENCY" private hospital this is not the best place. It would've been nice if they would've warned us about wait times instead of telling us "They'll call him in right now, he's all registered." read more

Thieving Despots. Zero Stars. Horrible horrible communication. One day my grandfather, which was suffering from kidney failure arrived with pain in his abdomen. They sent him home saying he should be fine. They tested his antibodies for covid and he was negative on both. A week later he goes back to the hospital on a Tuesday night with pain, without any test results they categorized him as a covid patient. In pain in the lobby they would not attend to him unless 20 thousand in US dollars was paid in full. All this at 8-10pm. My grandfather would try paying with his credit cards but the hospital kept saying the cards were denied. After reviewing the summary, there is two credit card payments of over 5k pesos that they robbed. Even after some of us are there by 1am with 8.5k dollars, they still would not see him. We miraculously came up with the money and paid at 5am Wednesday. The whole time before we were pleading with them to please help him and that they would be paid in the morning. They didn't care and kept asking how far the money was and in how long it would arrive. After we paid at 5am, they still did not attend him until 8:30am. 3 HOURS later. Never once would they give us information. The doctors are most likely controlled by the thieving administration because they were difficult to get on the phone. Surprisingly a family member got a doctor on the phone and the doctor said my grandfather had an oxygen mask since he got admitted, which was totally false because we would FaceTime him and he had nothing but a simple mask. Wednesday, Thursday, Friday we have communication with my grandfather because of his phone, not because of the hospital. Saturday the communication stopped. We are in the dark. Monday morning for the first time a doctor communicated was to tell us he had passed away. My grandfather died of renal failure and these people had the balls to put covid on his death certificate, robbing us of an open casket viewing. We are very sure it wasn't covid, he had no covid symptoms, everyone that cared for him 2 weeks prior all tested negative. The day he passed, you would expect them to let us grieve and be helpful. NO! .. they had us waiting for everything with no logical explanation. They would nit give us any paperwork, did not want to give us his belongings, and they're blood boiled when they had to give us the 600 dollars that were left over from the 20k dollars. I know it because it took them all day Monday and we had nothing. Until Tuesday. How ridiculous. We left my grandfather a suitcase with his personal hygiene things and clothes, underwear, socks. It was all the same as we packed it. Not read more