VNA cared for my grandmother and the entire team was so wonderful and loving. They treated her with…read morethe utmost respect, and loved her like family as well. The support they gave my family was what got us through this difficult time. My grandmother passed with dignity and comfort. We made the BEST decision using VNA Hospice.

From the owner: VNA Hospice Care focuses on living life to its fullest and treating patients with the dignity and…read morerespect they deserve. Our staff is available 24 hours a day, seven days a week to help guide patients and their loved ones through every question and concern.

During one of the most stressful and painful times of our lives, the team at Vitas Inpatient Care…read morehandled my Mom's final journey with such love, grace, and expertise. In particular, Kris, Miriam, Connie and Anita made such a difference with their consistent and compassionate care. I would highly recommend them to support any loved one during this journey!

Gloria from Vitas reached out to me on May 6th & identified herself as the Nursing Administrator…read more She stated they were very sorry for what my mother had to go through & they (herself & the VP) we're going to investigate to find out why this happened & make corrections to see it doesn't happen again. This was going to include listening to the recorded phone calls. On May 16th, I called & left a message for Gloria to get an explanation as to why this happened & what they found out in their investigation. (For my own closure, I want to know their investigation wasn't just lip service.) The receptionist called me back to verify my mother's information & mine as well. It is now May 19th & I haven't had a return call. At this point, THINK TWICE before placing your loved one in their care.

Sadly, we have had a horrific and tragic experience with T. Boone Pickens / Faith Presbyterian…read moreHospice. At this point, I would be fearful of the level of care (neglect?) they are giving to their hospice patients who do not have a voice to advocate for themselves in their final weeks or days. This negative review is long and detailed because I don't want anyone to have to go through the experience they put us and my mother through. I hope it is helpful to other families going through such excruciating end-of-life decisions for their loved ones. We were on the waitlist for the "next available room", just awaiting transport, for my dying mother who is in terrible pain after fracturing both hips and a femur (simultaneously). After being told at her final assessment on January 19 that transport would "very likely be tomorrow", there was an abrupt change. They canceled the required Covid test they had scheduled for immediately before transport, and suddenly nothing was available. Every day for five days. Strange, because a friend had his mother admitted that second day. First red flag of their deception. Ultimately, after five days and no response other than terse texts each day saying "still no room, should be tomorrow", we learned from their team that they LOST their license to be able to provide inpatient hospice care! This was Tuesday, January 24, 2023. (What??) After that call, they ghosted us. We could not get a return call, text or email from anyone, trying daily. Meanwhile, my mother is still in terrible pain at an assisted living that provides no help. And because of her terrible pain, her Alzheimer's suddenly declined tremendously, immediately after the injuries. She is a shadow of herself and suddenly does not recognize me or the rest of her family. Up till the day of the injuries, she lit up when I walked in the room, greeted me enthusiastically, and spoke to me and her (private) caregivers. Now she sits in pain with her eyes closed, and when she does open them, there is zero recognition there. She isn't eating, is barely drinking, and is not getting the pain control medication she needs--in fact, which we were told by their nurses is "urgent." It's tragic. Out of desperation, we finally contacted corporate management and, after their initial shock and promises to "get to the bottom of it right away", we learned the truth. In a one-sentence text (!) the next day, they stated that they "can no longer meet my mother's needs." (What?!??) She had been assessed, accepted, and we were merely waiting for an available room, "any hour now", since January 19. We were told they would call me when transport (ambulance) was ready. Literally overnight, they suddenly "can't meet her needs?" The definition of Hospice is to care for a dying patient. What "needs" can they suddenly not meet? After that, once again, we have been completely ghosted. We have learned that several patients have been admitted to inpatient in the subsequent week, and we cannot get a return phone call or even a simple explanation. After my initial reaction of fear and denial when her doctor recommended Hospice (and wrote and order for it), and then the T. Boone Pickens / Faith nurses and sales team convinced us by explaining how badly Mom needed to be there "to get the medication and care she needs", I am heartbroken and helpless thinking of her condition now and her constant, untreated pain that she will suffer for her remaining days. The facility is physically beautiful. LOTS of money has been spent on a pretty building, nice fixtures, an attractive entrance, nice artwork--nothing the patients care about or need. It is just a lot of smoke and mirrors for prospective families during sales appointments. But it is painfully obvious that is where their priority is. Not the patients. Not the families. This sad fact is echoed repeatedly in other reviews. My assumption, since we can't even get the decency of an explanation, is that they have shifted to accepting only the private pay "Residential" patients (at $12,500/month) while leaving patients desperately awaiting hospice hanging alone in agony. We knew T. Boone Pickens. In fact, my parents bought his condo in Turtle Creek (and lived there for 12 years until assisted living). He would be rolling over in his grave if he knew what is happening at his namesake facility. Anyone who would like to know more or share advice (esp after the anticipated contradictory response here from their staff) can reach me by looking at my profile.

A hard situation to be in, going to hospice. Was only there for 12 hrs but the staff helped us…read morethrough, every step of the way. I was so thankful for this. It is also so very beautiful and calm, just what is needed during such a time.

I am still sick about how my mother was treated in 2016. Everytime I am asked I burst out in…read moretears. Was given the "comfort box" and was on my own. Mom was in so much pain had to call 911( nurse finally showed up at the ER)- she later died at the hospital. I am having to hire hospice again, My advice- interview, interview, interview before you are in crisis. If you feel any negative energy move on.

I don't know where to begin. We had a bumpy start, but thought it was resolved when we finally got…read morea good aid and nurse. Our aid moved away and Diane the most competent person in charge left and now we are back to the same revolving door of average to crappy aids that either show up too late to help or don't call or show up at all. This place can't get it together. Wouldn't recommend using them.

My father had a severe stroke in 2019. After he finished his rehab, my sister found Christian Care…read moreCommunity in Allen in which he could live comfortably. He had Alzheimer's and the stroke was a frontal lobe stroke, so his memory, emotions, and movement if the left side of his body was permanently compromised. We found an amazing place that was truly God breathed for our Dad. The people at this facility were absolute angels, from the lady at the front desk, to the nursing staff, everyone! When he earned his heavenly wings this past March, these people were so amazing in taking care of everything. When my time comes, I want to live there. There was never a time when he was not attended to and his every need taken care of. Never a foul smell, never a dirty toilet, pristine! Amazing in Allen.

From the owner: Our Life Plan Community, encompassing Independent Living, Assisted Living, Memory Care, and…read morePersonal Assistance Services all in one community, enables our residents to thrive in environments that encourage relationships through spiritual, physical, social, and recreational programs. We are called to equip our residents to live their lives to the fullest at every stage of their lives.

The Gentleman,Malaki, who helped with the enrollment when we chose Threw Oaks as my mom's…read moreprovider was polite and handled the paperwork efficiently. He stopped there and do not follow through with any additional assistance promised once the paperwork was done. Weekend Nurse Melissa was the highlight of Three Oaks. She has been helpful, informative and supportive. Today the weekday nurse came by at noon and advised nursing home staff that my mom would pass within 24 hours. She did not inform me of that prognosis. I only found out because I was concerned watching my mom so I called the hotline. The nurse called me back and told me I was right to be concerned. Do not expect anything to change. They will keep giving her pain meds every two hours. I am now sitting here 6 hours later alone, with my mom at death's door with zero support from Three Oaks. To my knowledge they have no intention of sending anyone up here to assist with her final hours. I have seen hospice workers many times in the past and they have all been phenomenal. In this case, I cannot say that because there are no workers to be found for me to comment on. I am with my mom and I will be with her to the end as she was with me when she brought me into this world.

Good services and good nurses. They kept us on service a long time and we were happy with them.read more

Bad customer service and so pushy stay away. Don't care about what you want and try to sell you…read moremore.

This place smelled like a sewer. I had to hold my nose going through the halls. My father was not…read moregiven all the therapies on a consistent basis. Many times he didn't have his scheduled therapy or someone would come in for 5 minutes and call it a therapy session. One nurse unplugged his clock and yelled at him. Sometime when I came to see him he was left in his underwear with a thin blanket and the air turned up high and he was shivering and pressed the call button and nobody would come. He was missing half his clothes despite us telling the facility we would do his laundry. Saw another patient with his shirt on. His facial hair was so long and he wasn't showered or groomed regularly. Patient across hall had tv so loud can hear it with the door closed. Room wasn't cleaned. Spilled juice that was barely wiped and it was there for the two weeks he was there. Other patients stole his cigarettes, he was unable to take them with him and they were placed in a container that all patients had access to. Requested someone to come and get him for cigarette breaks but nobody ever did. He got worse here, not better so we transferred him somewhere else.