Sadly, we have had a horrific and tragic experience with T. Boone Pickens / Faith Presbyterian…read moreHospice. At this point, I would be fearful of the level of care (neglect?) they are giving to their hospice patients who do not have a voice to advocate for themselves in their final weeks or days. This negative review is long and detailed because I don't want anyone to have to go through the experience they put us and my mother through. I hope it is helpful to other families going through such excruciating end-of-life decisions for their loved ones. We were on the waitlist for the "next available room", just awaiting transport, for my dying mother who is in terrible pain after fracturing both hips and a femur (simultaneously). After being told at her final assessment on January 19 that transport would "very likely be tomorrow", there was an abrupt change. They canceled the required Covid test they had scheduled for immediately before transport, and suddenly nothing was available. Every day for five days. Strange, because a friend had his mother admitted that second day. First red flag of their deception. Ultimately, after five days and no response other than terse texts each day saying "still no room, should be tomorrow", we learned from their team that they LOST their license to be able to provide inpatient hospice care! This was Tuesday, January 24, 2023. (What??) After that call, they ghosted us. We could not get a return call, text or email from anyone, trying daily. Meanwhile, my mother is still in terrible pain at an assisted living that provides no help. And because of her terrible pain, her Alzheimer's suddenly declined tremendously, immediately after the injuries. She is a shadow of herself and suddenly does not recognize me or the rest of her family. Up till the day of the injuries, she lit up when I walked in the room, greeted me enthusiastically, and spoke to me and her (private) caregivers. Now she sits in pain with her eyes closed, and when she does open them, there is zero recognition there. She isn't eating, is barely drinking, and is not getting the pain control medication she needs--in fact, which we were told by their nurses is "urgent." It's tragic. Out of desperation, we finally contacted corporate management and, after their initial shock and promises to "get to the bottom of it right away", we learned the truth. In a one-sentence text (!) the next day, they stated that they "can no longer meet my mother's needs." (What?!??) She had been assessed, accepted, and we were merely waiting for an available room, "any hour now", since January 19. We were told they would call me when transport (ambulance) was ready. Literally overnight, they suddenly "can't meet her needs?" The definition of Hospice is to care for a dying patient. What "needs" can they suddenly not meet? After that, once again, we have been completely ghosted. We have learned that several patients have been admitted to inpatient in the subsequent week, and we cannot get a return phone call or even a simple explanation. After my initial reaction of fear and denial when her doctor recommended Hospice (and wrote and order for it), and then the T. Boone Pickens / Faith nurses and sales team convinced us by explaining how badly Mom needed to be there "to get the medication and care she needs", I am heartbroken and helpless thinking of her condition now and her constant, untreated pain that she will suffer for her remaining days. The facility is physically beautiful. LOTS of money has been spent on a pretty building, nice fixtures, an attractive entrance, nice artwork--nothing the patients care about or need. It is just a lot of smoke and mirrors for prospective families during sales appointments. But it is painfully obvious that is where their priority is. Not the patients. Not the families. This sad fact is echoed repeatedly in other reviews. My assumption, since we can't even get the decency of an explanation, is that they have shifted to accepting only the private pay "Residential" patients (at $12,500/month) while leaving patients desperately awaiting hospice hanging alone in agony. We knew T. Boone Pickens. In fact, my parents bought his condo in Turtle Creek (and lived there for 12 years until assisted living). He would be rolling over in his grave if he knew what is happening at his namesake facility. Anyone who would like to know more or share advice (esp after the anticipated contradictory response here from their staff) can reach me by looking at my profile.

Utter heartbreak! After more than two weeks of multiple assessments of my mother, assurances of…read moretransport any day, waitlists, delays and broken promises we were told that they are no longer accepting patients for inpatient hospice because they lost their pharmacy that prescribes IV drugs. PHARMACY? Singular? How do you lose your only pharmacy that allows you to be in business? No redundancy? They are still accepting residential and respite patients which are private pay, but not inpatient hospice patients which are paid for by Medicare. Is this a pharmacy issue or something else? We asked their representative case worker if they had any visibility as to when they would have the pharmacy issue resolved. She said management was not comfortable giving any timeline. After that call all we received was silence and no response to multiple attempts. We were able to find out a week later, after being connected to the CEO, that they were admitting patients for IV hospice care - Just not us. I feel lied to, manipulated and ultimately abandoned. We have had to scramble to find another provider. The process of managing your mother's demise is emotionally taxing enough. To add the additional stress and frustration through an exceptionally disorganized process is inexcusable. Please if you are considering T Boone Pickens Hospice or Faith Presbyterian reach out to me first. I welcome your inquiry and I am easy to find.

If for some reason you have gotten involved with this group or if you are considering getting…read moreinvolved with them as a patient, as a relative of a patient, or even as an employee, my suggestion to you is don't walk, RUN from them. This company is managed by not only incompetent but rude and arrogant people that seem to have no interest in the caring aspect of the business they are trying to run. This is a highly incompetent organization only interested in billing your insurance company. I give you a few personal examples below: 1. If they tell you they will visit between 1:00 pm and 3:00, you can count on them arriving after 4:00 pm. 2. Their nurse measure the blood pressure and reported it to be "normal" at 109/47. The actual BP was 190/79 requiring medical intervention. 3. It took four attempts and three nurses to organize basic medication boxes. The errors included missing dosages, wrong pills ate wrong times, and double dosages of medications such as for blood pressure. On one occasion, the patient's BP dropped dangerously low due to double dosage of medication. 4. The worst part is that the management is not only incompetent, but arrogant, rude and indifferent toward addressing the issues. They are only interested in one thing. When pressed, the solution presented is for you to go find another provider. I question the positive reviews here. The insurance industry and the responsible Texas agencies need to thoroughly investigate this organization. My suggestion is to shut them down and use them as an example for other such businesses in the home healthcare industry.

Being able to watch from a far the care the Plano Hospice team gives to the patients and their…read moreloved ones is amazing. They do a wonderful job.

During one of the most stressful and painful times of our lives, the team at Vitas Inpatient Care…read morehandled my Mom's final journey with such love, grace, and expertise. In particular, Kris, Miriam, Connie and Anita made such a difference with their consistent and compassionate care. I would highly recommend them to support any loved one during this journey!

Gloria from Vitas reached out to me on May 6th & identified herself as the Nursing Administrator…read more She stated they were very sorry for what my mother had to go through & they (herself & the VP) we're going to investigate to find out why this happened & make corrections to see it doesn't happen again. This was going to include listening to the recorded phone calls. On May 16th, I called & left a message for Gloria to get an explanation as to why this happened & what they found out in their investigation. (For my own closure, I want to know their investigation wasn't just lip service.) The receptionist called me back to verify my mother's information & mine as well. It is now May 19th & I haven't had a return call. At this point, THINK TWICE before placing your loved one in their care.

Angel Hands took care of my father for 2 years as he declined with alzheimer's and dementia. We…read morereceived compassionate quality care from this team. Tiffany our CNA was literally an ANGEL sent to our doorstep. Tiffany always went above and beyond without being asked and was the most respectful, loving and professional helper we could have ever asked for. Meagan our nurse, was always so supportive, professional, patient and kind. She always kept us in the loop and listened to our concerns. Chaplain Rick was there to the end and we felt so blessed for the support he offered my father and our family. Our family would have been lost without this service and these people. Eternally grateful Angel Hands. Thank you.

From the owner: At Angel Hands Hospice and Palliative Care, we understand the importance of comfort, dignity, and…read morefamily. Our dedicated team provides compassionate care, focusing on enhancing the quality of life for your loved one. We’re here to offer support, guidance, and peace of mind during this difficult time.

I am very upset with the hospital beds they provide. They are old spring 60's 70's bed. It kills my…read morehusbank and all they want to do is try and fix the springs and if that don't work bring another spring bed? I don;t understand why they can't get better for patients.

The Gentleman,Malaki, who helped with the enrollment when we chose Threw Oaks as my mom's…read moreprovider was polite and handled the paperwork efficiently. He stopped there and do not follow through with any additional assistance promised once the paperwork was done. Weekend Nurse Melissa was the highlight of Three Oaks. She has been helpful, informative and supportive. Today the weekday nurse came by at noon and advised nursing home staff that my mom would pass within 24 hours. She did not inform me of that prognosis. I only found out because I was concerned watching my mom so I called the hotline. The nurse called me back and told me I was right to be concerned. Do not expect anything to change. They will keep giving her pain meds every two hours. I am now sitting here 6 hours later alone, with my mom at death's door with zero support from Three Oaks. To my knowledge they have no intention of sending anyone up here to assist with her final hours. I have seen hospice workers many times in the past and they have all been phenomenal. In this case, I cannot say that because there are no workers to be found for me to comment on. I am with my mom and I will be with her to the end as she was with me when she brought me into this world.

My father had a severe stroke in 2019. After he finished his rehab, my sister found Christian Care…read moreCommunity in Allen in which he could live comfortably. He had Alzheimer's and the stroke was a frontal lobe stroke, so his memory, emotions, and movement if the left side of his body was permanently compromised. We found an amazing place that was truly God breathed for our Dad. The people at this facility were absolute angels, from the lady at the front desk, to the nursing staff, everyone! When he earned his heavenly wings this past March, these people were so amazing in taking care of everything. When my time comes, I want to live there. There was never a time when he was not attended to and his every need taken care of. Never a foul smell, never a dirty toilet, pristine! Amazing in Allen.

From the owner: Our Life Plan Community, encompassing Independent Living, Assisted Living, Memory Care, and…read morePersonal Assistance Services all in one community, enables our residents to thrive in environments that encourage relationships through spiritual, physical, social, and recreational programs. We are called to equip our residents to live their lives to the fullest at every stage of their lives.

Holding Hands Hospice was definitely the right choice for us as we sought care for our 99 yr old…read moreaunt. From the management to the attendants, each one provided loving care. They knew what was needed to aide in the comfort of our aunt and jumped quickly to provide everything that was needed from equipment, to transportation, sound advice and the loving- hands on care. I can't say enough about the level of care they exhibited. I highly recommend Holding Hands. Aqua and his team were/are the best.

I would give Holding Hands Hospice 10+ stars if that was possible. I found them through Yelp &…read moreGoogle reviews when I was looking to change from a hospice group that was part of a large hospice organization, to one that could accommodate some special requests that we had. Holding Hands Hospice (HHH) is a boutique hospice group owned by a lovely, dedicated gentleman named Aqua Umoren. During the 12+ years they have been in business, he has built a team of amazing, dedicated individuals, the majority of whom have been with him for 5+ years. To me that speaks volumes, considering this is such a difficult industry to work in, with a lot of turnover. Our mother lives at The Preston of the Park Cities, an upscale assisted living facility where she is well cared for, however she is at the point in her long life whereby we needed the extra support hospice offers, which is provided through Medicare, at no additional cost. Mary, an RN is mom's case manager from HHH. Both she and Aqua made it a point of coming over and meeting me when I was in town a couple of weeks back since I live out of state. Prior to that I only knew their voices over the phone along with contact via text messages. They both are such genuine, personable individuals who love what they do, and have loads of compassion for those they are caring for. They matched my mother with an amazing woman named Lawana who assist mom Monday through Friday mornings, showering her & getting her ready for the day. Lawana arrives during the timeframe my mother requested, which is not an easy thing to. Lawana goes above and beyond, keeping our mother company after she has tended to her morning needs. They talk, and even go down to have coffee together. Aqua understood right away how impactful this type of high touch care was to our mother's well being, and rearranged Lawana's schedule to make this level of care possible. Aqua and Mary consistently keep me up-to-date on how mom is doing and any changes that are taking place. According to the Director of Resident Care at The Preston, HHH has had the best communication with her and her staff of any hospice group they have worked with. I just don't see how any other hospice organization can measure up to what HHH provides. They are truly the best of the best.

Accord Hospice Care was far beyond our expectations. Everyone involved was kind and caring. Diana…read morequickly arranged everything (all of the equipment and medications and more) so it was a very smooth transition from the hospital to home. Our mother was very gently taken care of by all of the staff. Everyone at Accord was respectful and did everything needed to make our mom comfortable. I really cannot say enough about the level and care and support provided for my mom and the entire family. I highly recommend Accord to anyone looking the VERY BEST in Palliative and Hospice care for their loved one. It was the best decision ever, and Accord was suggested from a dear friend who had used them. PLEASE DO NOT PASS UP A CHANCE TO WORK WITH Accord. They are exemplary!!!

They cared for my love one unconditionally and truly impacted our family during our time of need…read more My loved one qualified for services due to her CHF and she was given a bad report coming out of the hospital: the Dr basically said she would not make it through the weekend. We brought her home that weekend and the loving and caring staff not only got her comfortable but more importantly, she had a series of falls the last few months before this hospital visit, so she had not walked for almost 8 months. She was started on some muscle strengthening exercises, given some tender love and care, and not only did she make it through the weekend, but she walked about a month later for the first time in a long time, and lived almost 7 months after receiving such initial devastating news. We collectively know that it was Accord Palliative and Hospice Care that went above and beyond for our family. Thank you guys so much for caring for us in our time of need. -Davis Family

Excellent patient care, so impressed with their coordination of care. There staff at the office are…read morealways to assist with all our needs.

felt bullied when we made the decision to change to a different hospice company because of poor…read morecare.

This is a beautiful facility with kind volunteers and employees. I came here today for a memorial…read moreservice for a friend's mother. She spent her last time on earth here in hospice care. She was well cared for by compassionate staff that provided dignity. It was also a very fitting place for them to hold her service. Review #2141

My sister spent her final days at Faith Presbyterian. We could not have asked for a more capable…read moreand compassionate care team. The facility is beautiful, clean and peaceful. I'm so grateful that my sister was kept comfortable and peaceful in her final days. And the care team also took care of us, the family. I don't have one negative thing to say about the care that was given to not only my sister but to our family. Thank you , Faith Presbyterian from an eternally grateful sister.