The Gentleman,Malaki, who helped with the enrollment when we chose Threw Oaks as my mom's…read moreprovider was polite and handled the paperwork efficiently. He stopped there and do not follow through with any additional assistance promised once the paperwork was done. Weekend Nurse Melissa was the highlight of Three Oaks. She has been helpful, informative and supportive. Today the weekday nurse came by at noon and advised nursing home staff that my mom would pass within 24 hours. She did not inform me of that prognosis. I only found out because I was concerned watching my mom so I called the hotline. The nurse called me back and told me I was right to be concerned. Do not expect anything to change. They will keep giving her pain meds every two hours. I am now sitting here 6 hours later alone, with my mom at death's door with zero support from Three Oaks. To my knowledge they have no intention of sending anyone up here to assist with her final hours. I have seen hospice workers many times in the past and they have all been phenomenal. In this case, I cannot say that because there are no workers to be found for me to comment on. I am with my mom and I will be with her to the end as she was with me when she brought me into this world.

Good services and good nurses. They kept us on service a long time and we were happy with them.read more

I love the nurses and staff at Ameriprime Hospice. They are the nicest people. Thank you Ameriprime…read morefor being there when people need it the most!

We used this location of AmeriPrime in Richardson TX for our Mom's hospice care and they were…read moreincredible! Called and talked to Alex and he met me the next morning and had the hospital bed and other equipment delivered to our house early afternoon. He took care of all the details and coordination including having a nurse there ahead of my Mom arriving from the hospital. The nurse (Katrina) was absolutely an angel! She had over 4 years of hospice care and was so professional and compassionate and along with medications made sure Mom was comfortable and not in any pain or discomfort. Highly recommend!

Sadly, we have had a horrific and tragic experience with T. Boone Pickens / Faith Presbyterian…read moreHospice. At this point, I would be fearful of the level of care (neglect?) they are giving to their hospice patients who do not have a voice to advocate for themselves in their final weeks or days. This negative review is long and detailed because I don't want anyone to have to go through the experience they put us and my mother through. I hope it is helpful to other families going through such excruciating end-of-life decisions for their loved ones. We were on the waitlist for the "next available room", just awaiting transport, for my dying mother who is in terrible pain after fracturing both hips and a femur (simultaneously). After being told at her final assessment on January 19 that transport would "very likely be tomorrow", there was an abrupt change. They canceled the required Covid test they had scheduled for immediately before transport, and suddenly nothing was available. Every day for five days. Strange, because a friend had his mother admitted that second day. First red flag of their deception. Ultimately, after five days and no response other than terse texts each day saying "still no room, should be tomorrow", we learned from their team that they LOST their license to be able to provide inpatient hospice care! This was Tuesday, January 24, 2023. (What??) After that call, they ghosted us. We could not get a return call, text or email from anyone, trying daily. Meanwhile, my mother is still in terrible pain at an assisted living that provides no help. And because of her terrible pain, her Alzheimer's suddenly declined tremendously, immediately after the injuries. She is a shadow of herself and suddenly does not recognize me or the rest of her family. Up till the day of the injuries, she lit up when I walked in the room, greeted me enthusiastically, and spoke to me and her (private) caregivers. Now she sits in pain with her eyes closed, and when she does open them, there is zero recognition there. She isn't eating, is barely drinking, and is not getting the pain control medication she needs--in fact, which we were told by their nurses is "urgent." It's tragic. Out of desperation, we finally contacted corporate management and, after their initial shock and promises to "get to the bottom of it right away", we learned the truth. In a one-sentence text (!) the next day, they stated that they "can no longer meet my mother's needs." (What?!??) She had been assessed, accepted, and we were merely waiting for an available room, "any hour now", since January 19. We were told they would call me when transport (ambulance) was ready. Literally overnight, they suddenly "can't meet her needs?" The definition of Hospice is to care for a dying patient. What "needs" can they suddenly not meet? After that, once again, we have been completely ghosted. We have learned that several patients have been admitted to inpatient in the subsequent week, and we cannot get a return phone call or even a simple explanation. After my initial reaction of fear and denial when her doctor recommended Hospice (and wrote and order for it), and then the T. Boone Pickens / Faith nurses and sales team convinced us by explaining how badly Mom needed to be there "to get the medication and care she needs", I am heartbroken and helpless thinking of her condition now and her constant, untreated pain that she will suffer for her remaining days. The facility is physically beautiful. LOTS of money has been spent on a pretty building, nice fixtures, an attractive entrance, nice artwork--nothing the patients care about or need. It is just a lot of smoke and mirrors for prospective families during sales appointments. But it is painfully obvious that is where their priority is. Not the patients. Not the families. This sad fact is echoed repeatedly in other reviews. My assumption, since we can't even get the decency of an explanation, is that they have shifted to accepting only the private pay "Residential" patients (at $12,500/month) while leaving patients desperately awaiting hospice hanging alone in agony. We knew T. Boone Pickens. In fact, my parents bought his condo in Turtle Creek (and lived there for 12 years until assisted living). He would be rolling over in his grave if he knew what is happening at his namesake facility. Anyone who would like to know more or share advice (esp after the anticipated contradictory response here from their staff) can reach me by looking at my profile.

A hard situation to be in, going to hospice. Was only there for 12 hrs but the staff helped us…read morethrough, every step of the way. I was so thankful for this. It is also so very beautiful and calm, just what is needed during such a time.

Hospice is not something anyone wants to need, however, if you do, Remarkable is amazing. Everyone…read moreon this team is phenomenal. Rachel is amazing and so is Ricki and Kenda. They all have the patients best interest at heart and are very loving and caring. They are quick to respond with any and all questions or issues. I highly recommended this team. They were quick to show up when my Dad passed late in the night. I hope you never need hospice, but if you do, choose Remarkable.

From the owner: Remarkable Hospice is experienced in providing compassionate, responsive care to patients with a…read morelife-limiting illness and their loved ones. Our goal is to increase their physical comfort, manage their symptoms, decrease their physical pain, promote their emotional well-being, and ensure their spiritual peace. We also offer support and guidance to loved ones along this journey.

What a lifesaver! I've used them since I got out of the hospital in May. I suffered a brain…read morehemorrhage followed by several small strokes. I had a caretaker from 10 - 4 Monday thru Friday. She drove me to Dr. appts, helped me get a new drivers license after mine was stolen at the hospital. She organized all my new meds for me, made my lunch and became a confidant and friend. It was hard letting her go because she spoiled me rotten. I'm 54, hardly a senior, but they here to help. I don't regret it at all. So happy with this service! Thank you so much!

This is a beautiful facility with kind volunteers and employees. I came here today for a memorial…read moreservice for a friend's mother. She spent her last time on earth here in hospice care. She was well cared for by compassionate staff that provided dignity. It was also a very fitting place for them to hold her service. Review #2141

My sister spent her final days at Faith Presbyterian. We could not have asked for a more capable…read moreand compassionate care team. The facility is beautiful, clean and peaceful. I'm so grateful that my sister was kept comfortable and peaceful in her final days. And the care team also took care of us, the family. I don't have one negative thing to say about the care that was given to not only my sister but to our family. Thank you , Faith Presbyterian from an eternally grateful sister.

I have had the pleasure of serving the residents of the Wellington for over ten years and have…read moreALWAYS seen a very capable staff at work with the sole purpose of providing a caring and family atmosphere. There are many activities to choose from and the food is excellent and has a menu with a wide variety but accommodating to any appetite. The cleanliness is "top shelf" and it is tastefully decorated. I serve close a dozen other senior communities in the area and I would rate the Wellington at Arapaho head and shoulders above the rest. Hats off to the corporate staff for their vision and to the management and staff at this location. Brian C.

I don't normally give reviews, but the Wellington exceeded any expectations! My dad lived in the…read moreassisted living quarters almost 9 years ago and the care he received was excellent. Last May, my mother in law moved into the independent living at the Wellington. There was still some of the same staff from 9 years ago. (That says a lot in itself). Everyone welcomed her and made sure she was included in activities. She received encouragement and support that helped her with the transition of downsizing and being recently widowed. She adapted quickly and was extremely happy to have found friends. After only being there for 4 months she became ill and hospitalized, during that time the staff at the Wellington continued to care for her cat. My mother in law was admitted into hospice and the Director of the Wellington made sure that her final days were at her home with familiar surroundings. He guaranteed an hourly well check on her and making sure they would turn her every 2 hrs. We are glad she didn't suffer long and that she was comfortable in her last days. The Director & staff checked with us regularly to offer help and support during her last days, they even found her cat a home. I would have given a 5 star rating except that the facility needs some updating, but floor plans and the windows make up for that. Can't say enough good things about both independent and assisted living at the Wellington!

Gives out the wrong contact telephone numbers to caregivers for patient family contact. I've been…read moregetting calls a year past when they attended my father. I've asked caregivers and volunteer members of their organization numerous time to resolve this erroneous family contact proble.m but they can't be bothered. Instead they continue to call and check me to see if patient James needs anything. If you have loved one who needs care then seek another hospice company because this one doesn't pay attention to basic details neither respects past nor present families.

My cousins wife just passed. In the past 4 months 3 calls they NEVER showed up. They have since…read morebeen sold to 3 Oaks who are apparently no better took 4 phone calls to get them to come and 3 hours before they showed up after she passed away! I wish I could put -5stars!!! Awful

High physician turnover, rushed home visits, poor communication back to primary care physician or…read morethe doctor ordering the home health. All communication is through admin and they're not qualified. Twice my physician quit and no one called to tell me. They just dropped off the radar so I didn't find out until I called in to complain I wasn't being visited. I do want to say that the actual doctors that saw me were great - experienced, compassionate, good "bedside manner". Too bad they keep quitting.

From the owner: USA Doctors On Wheels is a Texas-based company providing primary health care services to Medicare,…read moreprivate insurance, and private pay patients in their homes, senior apartments, assisted living, retirement facilities, and other senior communities. Our Physicians deliver treatment and coordinate all the diagnostic services found in a professional doctor’s clinic. They will coordinate all healthcare professionals together, to implement a plan of care for patients that will maintain their quality of life.

Holding Hands Hospice was definitely the right choice for us as we sought care for our 99 yr old…read moreaunt. From the management to the attendants, each one provided loving care. They knew what was needed to aide in the comfort of our aunt and jumped quickly to provide everything that was needed from equipment, to transportation, sound advice and the loving- hands on care. I can't say enough about the level of care they exhibited. I highly recommend Holding Hands. Aqua and his team were/are the best.

I would give Holding Hands Hospice 10+ stars if that was possible. I found them through Yelp &…read moreGoogle reviews when I was looking to change from a hospice group that was part of a large hospice organization, to one that could accommodate some special requests that we had. Holding Hands Hospice (HHH) is a boutique hospice group owned by a lovely, dedicated gentleman named Aqua Umoren. During the 12+ years they have been in business, he has built a team of amazing, dedicated individuals, the majority of whom have been with him for 5+ years. To me that speaks volumes, considering this is such a difficult industry to work in, with a lot of turnover. Our mother lives at The Preston of the Park Cities, an upscale assisted living facility where she is well cared for, however she is at the point in her long life whereby we needed the extra support hospice offers, which is provided through Medicare, at no additional cost. Mary, an RN is mom's case manager from HHH. Both she and Aqua made it a point of coming over and meeting me when I was in town a couple of weeks back since I live out of state. Prior to that I only knew their voices over the phone along with contact via text messages. They both are such genuine, personable individuals who love what they do, and have loads of compassion for those they are caring for. They matched my mother with an amazing woman named Lawana who assist mom Monday through Friday mornings, showering her & getting her ready for the day. Lawana arrives during the timeframe my mother requested, which is not an easy thing to. Lawana goes above and beyond, keeping our mother company after she has tended to her morning needs. They talk, and even go down to have coffee together. Aqua understood right away how impactful this type of high touch care was to our mother's well being, and rearranged Lawana's schedule to make this level of care possible. Aqua and Mary consistently keep me up-to-date on how mom is doing and any changes that are taking place. According to the Director of Resident Care at The Preston, HHH has had the best communication with her and her staff of any hospice group they have worked with. I just don't see how any other hospice organization can measure up to what HHH provides. They are truly the best of the best.