I want to thank the staff at Hospice of East Texas for taking excellent care of my mother in her…read morefinal months of life. I live 1,100 miles from Tyler, and don't know what I would have done without them, and her nurse, Ashley, in particular. There are no words to thank them enough. Shelly McNeel

Absolutely worst place you could ever put your loved one. After my daddy in law died the hospice of…read moreEast Texas listed his roommate as his wife on his death certificate, therefore allowing her to steal everything that my father-in-law had worked hard for. We had made it very clear that she was in no way shape or form his wife. My Daddy-In-Law was still legally married to my husband's mother even though they had been separated for years. We even presented proof of this to the hospice of East Texas but staff did not care. They did what they wanted to do. We would love to have this matter settled peacefully, but since they are now ignoring us we will definitely take legal action to make sure no other family has to go through what we have gone through!!!

The manager/nurse Erin dropped the ball repeatedly and I ended up having to call an ambulance for…read moremy mother to have her severe infection treated, Alamo was unhappy with me having my mother treated at the hospital because it made them look like they weren't doing their job which they weren't and they decided they would call adult protective services on me and blame me in order to cover themselves. I was horrified and transferred to another hospice. Then they retaliated against the best worker they had that had helped me the most and put all the blame on her! I'm still shocked by my experience with Alamo. The details: My mother had an infection that had lasted for months, open bed sores and disturbing hallucinations and night terrors. I kept asking for an antibiotic and a medication that would help keep her comfortable. Then they fired the manager/nurse I signed up with and then both of their nurses quit. They hired a new manager/nurse named Erin, I spoke to her about my concerns. It had almost been a month since my mom's nurse had quit. The only people that worked at Alamo that had been helping me were the two nurses aides that came regularly. Then came a series of failures on the new manager/nurse Erin's part, I had to send my mom to the hospital for treatment of her advanced infection because she had began to bleed and was terribly sick. I called an ambulance for my mom and she received the antibiotics she needed and a full checkup. The manager Erin said it made Alamo Hospice look bad and she devised a plan to call adult protective services on me to cover her butt and make it look like Alamo hospice was not at fault. I was really hurt and shocked because I had been so patient with them so I immediately called another hospice company and they requested my records from Alamo to transfer. Alamo did not send the records for two more days until I texted them and told them they must comply and transfer my mom's records immediately. During this time when my mom was not getting proper care the only two people from Alamo that were helping me and being there for my mom and I were two aides. After I transferred out of Alamo, the manager Erin turned her wrath on to one of the aides, wrote the aid up and blamed her for everything, when she was one of two people from Alamo who was actually helping me. Erin did not take action to help my mother, she did not answer the phone on multiple occasions, she sent an aide when she was the nurse on call. When I called her to report bleeding coming out of my mother she said oh I can swing by and take a look 3 hours later she still hasn't shown up and that's why I had to call the ambulance. Erin has retaliated against me I and used an employee as a scapegoat. Nobody needs all of this when they're trying to take care of a dying loved one. Absolutely heartbreaking and disgusting experience. We are now with Three oaks hospice and it's like night and day!

Ive started working here a little over 4 months ago and my manager Tracie is amazing. She is super…read morehelpful with a beautiful soul. Our chaplains are tops! And our nurses are prompt with great communication to the patient's family members. I believe in our mission statement, "No one dies alone, afraid or in pain." With our Peaceful Passing program we truly dont want anyone passing away alone afraid or in pain. Our Veterans Initiative is the best around, and our volunteer program director Cathy is super, you wont get any better anywhere else. She has a serious passion for what she does. Our CNAs are loved by all of our patients! They get to know our patients and have big hearts. They have very vigilant eyes and report concerns to the nurses right away. And I dont know about you, but do I dont usually check in between each of my toes for skin issues or wounds,but THEY DO! If you want the best hospice care around, its definitely Alamo Hospice.

COMPASSUS's care for my husband was exceptional. They were with me every single time I needed them…read more Mata, Greg, Mark and Gary were there to guide me through to my husband's journey to meet Jesus. I would recommend them to anyone who is on the same journey.

Compassus Huntsville TX, Was absolutely wonderful, from the…read morefirst time we contacted them until my wife's final day. Their first priority was, to ensure my wife was completely comfortable, in no pain and that she had everything she needed to make sure her final days were the best as they possibly could be. If I had any questions or concerns for my wife any time day or night, they would be immediately addressed. In my wife's final days Nurse Sherry M., was so kind, understanding and helpful. Her personal attention to my wife and I, during my wife's final days made things much easier leading up to her passing. Sherry provided exceptional care during our time in Hospices and made our difficult time more compassionate during our exceptionally difficult time. Sherry's care allowed me, to be with my wife, holding her hand when she quietly and painlessly passed away. Thank you, Sherry.

Did not follow up after husband passed away. Male director is not friendly and compassionate…read more Hospice did not call back in middle of night when needed.

We used this company for hospice care for my mother very recently. Not only were all of her needs…read moremet, they suggested things that we had not even thought of that would allow my mom to have quality at the end of her life. I would HIGHLY recommend this company. From the initial contact, social workers, nurses, even the company they sent to drop off equipment. They made a very difficult situation easier on the family, so we could take care of and spend time with our mother. God bless all of you at Kindred Hospice in Livingston. We could not have done it without you.