The manager/nurse Erin dropped the ball repeatedly and I ended up having to call an ambulance for…read moremy mother to have her severe infection treated, Alamo was unhappy with me having my mother treated at the hospital because it made them look like they weren't doing their job which they weren't and they decided they would call adult protective services on me and blame me in order to cover themselves. I was horrified and transferred to another hospice. Then they retaliated against the best worker they had that had helped me the most and put all the blame on her! I'm still shocked by my experience with Alamo. The details: My mother had an infection that had lasted for months, open bed sores and disturbing hallucinations and night terrors. I kept asking for an antibiotic and a medication that would help keep her comfortable. Then they fired the manager/nurse I signed up with and then both of their nurses quit. They hired a new manager/nurse named Erin, I spoke to her about my concerns. It had almost been a month since my mom's nurse had quit. The only people that worked at Alamo that had been helping me were the two nurses aides that came regularly. Then came a series of failures on the new manager/nurse Erin's part, I had to send my mom to the hospital for treatment of her advanced infection because she had began to bleed and was terribly sick. I called an ambulance for my mom and she received the antibiotics she needed and a full checkup. The manager Erin said it made Alamo Hospice look bad and she devised a plan to call adult protective services on me to cover her butt and make it look like Alamo hospice was not at fault. I was really hurt and shocked because I had been so patient with them so I immediately called another hospice company and they requested my records from Alamo to transfer. Alamo did not send the records for two more days until I texted them and told them they must comply and transfer my mom's records immediately. During this time when my mom was not getting proper care the only two people from Alamo that were helping me and being there for my mom and I were two aides. After I transferred out of Alamo, the manager Erin turned her wrath on to one of the aides, wrote the aid up and blamed her for everything, when she was one of two people from Alamo who was actually helping me. Erin did not take action to help my mother, she did not answer the phone on multiple occasions, she sent an aide when she was the nurse on call. When I called her to report bleeding coming out of my mother she said oh I can swing by and take a look 3 hours later she still hasn't shown up and that's why I had to call the ambulance. Erin has retaliated against me I and used an employee as a scapegoat. Nobody needs all of this when they're trying to take care of a dying loved one. Absolutely heartbreaking and disgusting experience. We are now with Three oaks hospice and it's like night and day!

Ive started working here a little over 4 months ago and my manager Tracie is amazing. She is super…read morehelpful with a beautiful soul. Our chaplains are tops! And our nurses are prompt with great communication to the patient's family members. I believe in our mission statement, "No one dies alone, afraid or in pain." With our Peaceful Passing program we truly dont want anyone passing away alone afraid or in pain. Our Veterans Initiative is the best around, and our volunteer program director Cathy is super, you wont get any better anywhere else. She has a serious passion for what she does. Our CNAs are loved by all of our patients! They get to know our patients and have big hearts. They have very vigilant eyes and report concerns to the nurses right away. And I dont know about you, but do I dont usually check in between each of my toes for skin issues or wounds,but THEY DO! If you want the best hospice care around, its definitely Alamo Hospice.

My father was not at VITAS very long prior to passing away but I was very pleased and comforted…read morewith everyone I encountered there and feel my father was kept very comfortable prior to his passing. I would highly recommend the facility to anyone have to look for this type of care. My father had not made prearrangements and deciding where to move him from his hospital for his hospice care and trying to pick the right place was a challenge for me and I am so pleased I found VITAS

I cannot say enough good things about the caring, respectful, knowledgeable, compassionate staff…read moreand facility that is Vitas. They treated my dad and my family like family and made my father's Last moments on earth pain free and dignified. God forbid you or your famiLy should need hospice care, but if you do, I highly recommend this facility.

To a certain extent, this review has haunted me. By that, I mean I've written it in my head…read moremultiple times in the middle of the night, I've started it over several times because it was not possible to include the names of each and every wonderful person and the service each of them provided and how they profoundly impacted the life of my family. There just aren't enough characters available in a review to tell you how important this service is or how each of us was changed by it. So for months it's been sitting in my drafts, but I finally decided to rewrite this review and try to make it as informational as possible. It started back in the hospital when the hospital arranged for us to talk to representatives from several hospices. Hospice Brazos Valley sent out a woman from the Bryan office who was lovely and respectful to my father and answered all my family's questions. She provided us with their book that ended up being a very useful guide that I read through several times, got our contact information and arrangements were made very quickly to have my father transferred back home by ambulance the next day. I was contacted by Wilbea Medical Equipment (through hospice), who came out and set up everything we needed before my father was discharged and trained me on how to use all the medical equipment. They were also patient as I took notes and repeated things so I could also train my other family members in how to operate the equipment as well. Honestly, they thought of everything. Several hours after my father was home, an intake nurse came and explained the process to us, made sure we had contact information, signs to post outside for having certain equipment and oxygen on site, another copy of their guide and literally went through every service and every question we could possibly have. My mother and I were also trained in how to administer medications we hadn't seen outside of the hospital before. We were given a schedule for nurses and home health aides to come out and care for my father and train us how to care for him between visits. As he rapidly declined, they quickly adapted to a more frequent schedule without us having to ask or advocate for his needs. They brought everything we needed as we needed it, including ways to administer medications when my father could no longer swallow. They were gentle with both my father and my family, and I do believe a community based organization like Hospice Brazos Valley has to be the definition of angels walking among us. This entire process didn't cost my family anything, which was hard to wrap my head around as everything had cost so much the prior 9 months. So it was fascinating to suddenly have supplies being provided if we ran low and not having to argue with offices over bills or coverage or make another run to Walgreens. The guide had so much information, I was glad to have my own copy to read in the middle of the night by my father's hospital bed. It included contact information for all their locations, a thorough breakdown of all the stages of hospice, how your loved one transitions and what each one means. It also contained a list of tasks to help get your loved one's affairs in orders, a page of local contacts for funeral homes, contact and explanations of home health aides and what they do, contacts for volunteers who could sit with your loved one if you had an appointment to attend, bereavement counselling and so much more. It was the most useful, tangible thing I held during the entirety of 2022 and I can't even explain to you how many resources I researched during that year once my father was diagnosed in early January. Their contact phone number handled everything, they even had stickers to put around the house so nobody would panic and not know who to call. When we had to first administer morphine, when we needed a message sent to a nurse, when we had a question about a service, it was the same number for all of it and the staff on the phone was equally as amazing as the staff that I dealt with in person. This included a middle of the night emergency we had, if we had needed a doctor or ambulance dispatched, and the first call when my father passed away. They did an excellent job preparing my family and I for each step as my father rapidly declined, and handled each of us very differently. I will never forget how kind they were to my mother or how many of my questions they answered privately because they could see the different needs each of us had. They really serviced my entire family, not just my father, in ways you cannot attach a cost to. The simple fact is, this was the most traumatic 9 days of my life. However, I can't think of a single thing Hospice Brazos Valley could have done differently to make it better, but I can definitely think of many, many ways they could have made it worse if they weren't so prepared and so compassionate. They earn every bit of these 5 stars and more.

Hospice Brazos Valley will always hold a very special place in my heart. I recently lost my father…read moreafter a long battle with cancer. During his last months of life, Hospice Brazos Valley tended to him at our home (Thank you, Kelly and Kalyn!). The care he received was excellent. The nurses were always respectful, efficient, kind, and prepared. They communicated well with each other, so nothing ever fell through the cracks. Hospitals could learn a lot from them. The day of my father's death, Kelly guided us through all that was necessary. I can't imagine what we would've done without her. I will forever be grateful for the care they gave my father and our family.

Did not follow up after husband passed away. Male director is not friendly and compassionate…read more Hospice did not call back in middle of night when needed.

We used this company for hospice care for my mother very recently. Not only were all of her needs…read moremet, they suggested things that we had not even thought of that would allow my mom to have quality at the end of her life. I would HIGHLY recommend this company. From the initial contact, social workers, nurses, even the company they sent to drop off equipment. They made a very difficult situation easier on the family, so we could take care of and spend time with our mother. God bless all of you at Kindred Hospice in Livingston. We could not have done it without you.

My Gram is cared for by this company. They have been helpful and kind to me, as I had been her…read moreprimary caregiver. On the date she passed away, her nurse was actually off, but she and her staff came to pay their respects to her and comfort me with condolences. The most professional and compassionate individuals I have ever met.

DO NOT USE Horrible can't get supplies or medication. Been asking for medication for 4days…read more Received supplies 2 days after patient was home. Very disappointed this is what is happening the last days of our loved ones life. Would not recommend to anyone.