1. Horton's Carpets

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Wichita, KS

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Horton's Carpets

1.0 (1 review)
Closed • Closed

Services - Horton's Carpets

Carpet installation

Carpet removal

Carpet restoration

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14 years ago

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Jesse S.

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Star Lumber - Residential New Construction Flooring Showroom

Star Lumber

(20 reviews)

I recently ordered a new front door, screen door and all of the hardware to go with it from Star on…read moreWest street. Dennis Vogt was incredibly helpful and knowledgeable. When my first special order door came in damaged he immediately let me know and had a new one on the way. I was also extremely impressed with the installer they use and recommended. He was clearly a pro! Great experience.

Although the installation teams have been wonderful, the whole process working with Star Lumber has…read moreleft a bad taste in my mouth. My husband and I have been working to get our basement finished in preparation for our new baby. Since Star Lumber did our upstairs (prior to us moving in) we figured we would use them again for continuity's sake. The quality, look, and feel of everything is high quality. However, working with them has been extremely trying. To start off, if you do a renovation, you have to go to 4 different departments to pick out everything. The departments do not communicate with one another at all and you end up telling everyone the same thing over and over again. This also causes problems with coordinating and facilitating installation. We ordered everything in January, but weren't finished with regular installation things until April. The only reason we got done as fast as we did was my semi-weekly phone call asking them how things were progressing and when we could proceed with installation. They were very unresponsive which felt unprofessional and made it hard to get the ball rolling. Although we asked for phone calls prior to people showing up (ie the 30 minute call ahead before the appointment), we had to ask for those calls many times and even still didn't get any communication. One day the countertop team came to install the countertops (not the day they were scheduled) and we were trying to run home from work and missed them. They did our carpet and doors, but the doors don't fit post carpet, even though they did the measuring of the doors and trim and everything.

Horton's Carpets - carpeting - Updated October 2026

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