Fixed my scrapes and dents to perfection! Reasonable wait to…read morecompletion. Price quoted up front. Hassle-free, very painless. Of course I knew this. I'm a repeat customer!

Great service, professional response to customer concerns. I would recommend this business.read more

All went well done over here want to give a excellent recommendation to this shop guys are…read morewonderful Dominic and Brandon i thank you for the amazing ceramic job done on my vehicle this will be my one stop shop for now thanks for the walk around Dominic. Oh yeah have to mention about the comfortably waiting area gentlemen awesome place.

This business is committing insurance fraud! They cashed my sister's insurance check and never even…read moreattempted to fix her car. Now they are refusing to take any action to fix the situation. DO NOT DO ANY BUSINESS WITH THESE FOOLS. Owner Dominic Patridge allows his employees to continue committing fraud and takes no accountability.

I recently bought a new vehicle. The vehicle I signed for had some body damage on the back left…read morebumper. The pearl white paint was gouged out, and on a bright white car, that's a pretty painful eyesore. I bought the car from Hertz Car Sales in Killeen and they assured me they would fix the damage. They had me sign a "We Owe" form where they would essentially allow me to bring my car back to their lot and they'd repair the damage. When I brought the car back, they had a contractor work on it, but he didn't improve it at all. So my salesman sent me to the International Collision Center in downtown Killeen. I'm glad he did. Of all the vehicle maintenance I've had, this was easily the best place I've gone to. The place is a little hard to find--it's a small business that opened its doors in 2016 so it appears to still be working on its outreach--but once I was in the door, the customer interaction was world class. After a few phone calls, I scheduled a time to bring my car in. When I made it there, I was immediately greeted by the owner. His name is Lenny, and in speaking with him for a bit before I turned my car over, I learned very quickly that this guy has spent a lifetime working hard to provide several good services for his customers. Lenny's worked in the automotive industry for the majority of his life and recently decided to start his own business. He's done a great job so far. On top of the body work I needed, I decided to get my windows tinted, too. He said, "Yeah, we can tint your windows, man. We can do pretty much anything!" He talked a lot about honesty with his customers and how important it is to keep it real with them. He got to know me and seemed genuinely interested in learning about his clientele. I appreciated that a lot. It definitely helps that he's an attractive and charming guy who actually smiles for a change, too. By the end of the entire transaction, the eyesore was gone and the windows were tinted. He also charged a very fair price for the work and gave me a lifetime warranty for the window tint. In the future, I look forward to keeping in touch with this team and helping them spread the word. Lenny made me feel comfortable and kept it real. I think that's the kind of service we're all looking for when we need a helping hand.

They pulled the old switcheroo and left me with a dented up hood. A blurry roof. And pocketed all…read morethe warranty $ then acted like it was my fault. Everything they touched of mine was messed up. Replying to Lenny's cover up. No one told me it was paint only. Yall knew I wanted the 10 small hail dents fixed before hand. I thought you were gona fix my hood. Fair compromise I think. Since you dint have to do the roof. I told you before we started I would split cost on dents. $500 and you said that was not enough. So I'm right back where I started with a messed up roof and a messed up hood. How is that fair. Then yall wouldn't even talk to me. The old bait and switch. And another thing why would you disrespect the part of the vehicle by painting it with dents in it. Being the owner of a body shop. I don't get it.

Took my truck in to get a door ding repaired after I made several attempts to fix it myself…read more I work in the oil fields and my truck gets really dirty. So I took my truck in to Tony's, and they did a nice job on the door, and blended the paint nicely. But what REALLY GOT ME was the fact that they took the time to clean my trashed truck, both inside and out! I was dreading having to clean my truck once I got it back but when I picked it up I was so pleasantly surprised that they had cleaned all the dust off the dash and door panels and vacuumed the seats! Additionally, they had promised to have my truck finished in about a week and a half. They got it done in 3 days! I love these guys. They're one of the few businesses in Killeen who know how to work and how to give good customer service! I'm thoroughly impressed!

I love these guys. Tony and Juan are professional. Have more talent fixing and painting cars than…read moreanyone I've ever met. Prices are the best in town. Will help you above and beyond just doing business.

They do excellent work and at a fair price. Progressive wanted to total my car, but after they…read moreagreed to an amount for repairs, they let me take care of the car. I ended up getting it fixed for $5000 less than their estimate with certain replacement parts. Being that the car was an Audi, some of the critical parts were on a nationwide back order and it took a total of four months to repair the vehicle, none of which was K's fault; it was entirely due to Audi parts availability. I would definitely use them again and highly recommend their great quality.

Billy was very helpful before he even knew if I would be a customer. He explained how the…read moreinsurance, rental car and body shop work and worked with my schedule to get my car in at the best time for me. He kept me informed with what was going on, when he found more damage than expected and contacted the insurance company and had the adjuster take care of it. I'm very happy with the results, the amount of time it took and the service.

Executive directors of Caliber Collision I'm not sure if my first letter of appreciation and…read morerecommendation went through successfully so I'm sending the second recommendation as well the service advisor Matt that works at Caliber Collision 928 West Veterans Memorial is the personification of excellence in achieving superb customer satisfaction because he performs his duty superlatively and he demonstrates the core values of ethics scruples dedication desire tenacity and perseverance while meeting the customers needs or clients needs he's been a significant time educating me over the procedures of body repair and renovation of my truck that needs repainting he walked outside with me to show me the identification information inside the truck that I need to know such as the code of the paint and other important information that I wasn't aware of he took time to provide an educational 101 truck renovation mechanical work and paint renovation course to me he truly went above and beyond the Call of Duty he is a consummate professional I asked Matt does he enjoy working at Caliber Collision and his response was he has the best and most magnificent leadership he said his leaders are focused and dedicated towards helping every supervisor or employee to reach excellence in their profession he said that he is married to his profession and he wouldn't trade his owners or supervisors or managers for anyone he said they are number one Matt creates an atmosphere a vivaciousness and prosocial communication this is my first time going to the Caliber Collision where Matt works at but I will continue going there for now on and I will inform all of my colleagues and friends if they want to receive Sensational customer service or client service to always go to the Caliber Collision located at 9:28 West Veterans Memorial and when they're there they need to make sure they request the distinguishable service advisor Matt who who never ever ever does things right but he always always does the right thing because he is a leader not just your every day the service advisor Matt provides exemplary customer service in excellent evidence evidence-based practices valued service. I would like to also recommend that the advisor or service advisor Matt is awarded a 6-week paid vacation meritorious pay increase job promotion and employee of the year award for his diligence and superlative service Team Cohesion Mark Holmes

Amazing service! Ms. Cosmina was very polite, honest, transparent and just had great customer…read moreservice overall. Thanks to the mechanics, techs and all whomever helps repair my MAZDA. They always updated everyday. My car looks fantastic. It also got done within a reasonable time!

Awesome work always. I don't take my vehicle anywhere else since I found this business in 2019.read more

Good buisness. They tried their best to restore my vehicle, but claimed it as a total loss. . Very…read moreprofessional throughout. Clean facilities. Would recommend for future needs (God forbid)

My husband's car was scraped in a parking lot while he was in the barber shop. Alfredo was…read morerecommended. He did a good job.

The owner Alfredo is my brother i took my 2007 harley road king and while I was in hospital he said…read moreI told him to get rid of it never returned it just straight up stole it got me upset and then filed reports that I was threatening him and filed trespassing to keep away not a good person has done allot of shady things

They did a good job in repairing a hit and run on my wife's car, however we found a slinky under…read morethe drivers seat shortly after. At no point have we ever purchased a slinky toy for our daughter and she still does not go to school so there is no way that it could have been accidentally brought in to the car. The vehicle was purchased brand new 2 years ago and I have washed it myself many times so I know that it was not there previously. I don't want to point a finger saying that my vehicle was used / driven while under their custody but to those who think about using this location I would recommend keeping track of your mileage in and out.

Caliber Collision on Ave F in Downtown Killeen, TX is the place I go whenever I've needed collision…read morerepair or hail damage like what happened last year. Always excellent service and top quality workmanship every time since my first visit back in 1993 or in 2004. I had a body molding that came loose from the paintless hail repair, extremely happy that they gladly took care of ordering another new part and clips under the warranty service they provide. Good people!