Terrible. I am a Music teacher in a grade school and I buy violins cheap and fix them up so my…read morestudents can learn how to play them. I brought a violin that had the sound post had fallen. Rather than giving it to the luthier and having him put the sound post back, she yammered on and on about how if they did put the sound post back in, it might just fall down again. I also had pegs that were not drilled and asked her if they could drill them. Rather than agreeing to drill them, she went on and on about who knows what. She wrapped up her presentation up by saying "You people buy things on Amazon and expect us..." I have bought things there before like shoulder rests, viola bows and other things. I really expected a better reception than I got. I took the violin to Park Violins down the street. He did both of the repairs and refused to take any money for it. I know that lady has a $35,000 violin because she tells me that every time I was in that store, but that is no reason to be condescending to a customer.

I've been doing business with GC ever since they opened. Andrew Welch is the ONLY one I deal with…read more This is not a cut on anyone of the others, but Andrew has Never let me down And his customer service is top shelf. Period!

I went in to get my piccolo repaired and the customer service was great and they fixed my piccolo…read moreon the spot and had extremely reasonable prices. I would definitely go back for anything I need for my instruments!!

I have brought my flute and piccolo here for repairs, Bonnie does a great job!!! Awesome.customer…read moreservice!

James was patient and very knowledgeable. He was sweet to my 5 year old and I was an all together…read moregood experience renting her first violin.

I am very impressed by Mr. James. He is a wonderful person. Very knowledgeable, patient, humble,…read moreand above all very honest. You can trust him for any of your violin needs.

Tully saved my Rickenbacker! My 4003 had way too much relief…read morein the neck and did not play well. It also was never intonated properly because of their bridge design. After reading all the horror stories about how quirky and difficult it is to set up Rics, I decided to reach out to Tully. He explained to me how Rickenbackers' 2 truss rods work together to create even tension across the board, and adjusting one affects the other. We also talked about how painful the bridge design was. When I picked up the bass from his shop, I could hardly believe that this was the same bass. The neck was as flat as physics would allow, action was nice and low, and the bridge was intonated bang on. This bass played so poorly, I once considered selling it. Thanks to Tully, I can just focus on playing without fighting it now. I recommend Tully's Shop. I plan to take my guitars and basses to him going forward.

I had heard great things about Tully's work so when I decided that it was time to start playing…read moreagain, I took my mid-80s MIJ Telecaster to him for a setup (first one in way too long). Amazing. I already loved it but it now plays like the best guitar I've ever had (including Custom Shop stuff that I had before). I can't put the thing down. The amazing setup makes me want to play more and more. I've already dropped off another guitar and once that comes back I'll bring the next one

Excellent music store! Honest, helpful and very knowledgable in all areas of musical instruments…read more Sell great reasonably priced great sounding guitars , mandolin's, and banjos ! Replaces guitar etc. strings for you or repair minor problems with musical instruments or will give you Referal to someone who will. Very kind, patient, compassionate, helpful staff. Music lessons on most instruments and voice lessons. Restrung and fixed neck of my guitar so easier to play in my 70s with my arthritic fingers. Very honest. Talked me into fixing my guitar rather than buying a new one! Great store! A real gem in the Northwest suburbs! Remember to turn into road off of Barrington road and turn into commons parking lot to gain access to store. Visit for all your music needs or to learn to play a new instrument! Truly, Liza Johnson

Been coming here since about 2017 and it's such a cute shop. There's an array of instruments, a…read morevariety of music teachers, and lots of entertaining events. Before COVID, they would host free open mics for students to show off their favorite songs, with complementary snacks and drinks. While that has stopped, they continue their Rockstar program, where kids can sign up and play in a rock band with their peers. I've attended and played in these concerts, and they're so much fun! They even have a new adult Rockstar band! The students are nice, the staff are knowledgeable, and the manager Jeff is very thorough with explanations. Only way they could improve is with more seating in the waiting area, but I believe Jeff has tried to remedy this with a futon sort of thing in the middle.

A great shop. I have been there three times, twice with my old tube amp and most recently with my…read moreFender Strat. After they did a setup on the Strat it plays great. It is better than when I bought it new. Thanks Third Coast Guitar

Great staff, top work, clean shop, timely response, and professional environment. Good price for…read morehigh quality results. Highly recommended! I had to set up my acoustic and replace pickups on my electric. They took the time to discuss options and explain the work.

I stopped in today with my grandson and traded in his A style mandolin on an F-style Kentucky…read moremandolin and baggs pickup, I was impressed with the selection of guitars and the great service, I wish I lived closer, I'd shop there every time over GC. Thanks Gents Two happy customers.

This is a cute little place, with very good selection of new and used gear. Buddy and Buck, the…read moreowners are AMAZING. Its a great place. They will take care of you, and the prices are VERY VERY fair too. Me and my dad bring our equipment there to repair. They never disappoint.

Wanted a new bearing edge on two older Slingerland concert toms. Did a great job in only a couple…read moreof days for a dirt cheap price. Showed me some photos of some cracking that he also fixed. The toms sound incredible! Jim is a nice guy, who gave me a tour of his factory, and let me play one of his new kits. I want one!!! Recommended by Vic's Drum Shop, and a great find.

From the owner: Chicago Drum was created by former Slingerland® employees from the Chicago era who set out to…read morerecapture the vintage tones and response of iconic drums built in the 50s through 70s. The finest materials and workmanship go into each and every drum manufactured, one drum at a time. Chicago Drum staff also repair a wide variety of drums shells from other manufacturers.

I'm so thankful for the Music Room. We are currently renting a French Horn and just started lessons…read morefor our 6th grader to supplement school band lessons. Lessons have been top notch so far; he's thrilled with his highly qualified and amazing instructor. They are always kind and professional. Our instrument needed some repairs; no problem! They gave us a loaner instrument quickly with no fuss. The instructors always appear so focused and engaged with their students and happy to see them. So thankful to have this business in Palatine.

My daughter took lessons at The Music Room for years. She tried a number of instruments over the…read moreyears; violin, piano, and bass guitar. The Music Room's team was unfailingly responsive and flexible whenever my daughter wanted to change instruments. I highly recommend The Music Room for rental and lessons. I felt like they really cared and they made working with them easy. Carol, Carley, and everyone else we interacted with was great. The Music Room taught my daughter a love of music without pressure or fuss.