Cassandra strings is a wonderful store for stringed instruments. We stumbled upon them via the elementary school, when it came time to rent an instrument for our son. They were one of 2 choices for cello rental and luck of the draw, we picked them. From what I've read, many of these rental companies are dis-honest. Not so with Cassanda Strings - very reputable, providing great quality and customer service at a fair price. We have been with them for 2.5 years and have no complaints. They are also able to provide info on local string music teachers to those who are interested. Yes, I recommend them. Yes, I return to them. read more

Great place to go for rental or purchase of string instruments and lessons are great too!!

Cassandra Strings is great! My child decided to play the cello in 5th grade and from signing the rental agreement in Aug '13 until now, ...nothing but professionalism. We like the terms and agreements that were offered to us, and feel that being a first time music family, we are in good hands. We recently started summer private lessons, and the building, location and parking are all very convenient in downtown Algonquin. Inside, the building is kept very nicely, ample seating for waiting parents and all the staff are very professional. The selection of instruments seems endless, books, sheet music, and all the extras that one might need for their instrument. They also keep an updated website and place important (sometimes fun) information on the FB page. All around, we couldn't be happier. Thanks! read more

We rented a violin, but we needed it shipped to us. Cassandra had no problem helping us out. The staff is knowledgable, professional and helpful. We are very pleased. read more

My daughter handed me a rental form from Cassandra Strings this evening so I called... a woman named Cassandra answered. I had a few simple questions regarding the rental and wanted some specifics on the actual instrument. I inquired who the manufacturer was and wanted to know some basics like size etc.. Specifically what would be provided for a rental. Cassandra simply stated that there were several models and would not be more specific other than to say it was from China and cost $1,200 if I was interested in a purchase. She wasn't willing to give any specifics on what we would be renting or possibly purchasing... I was astonished at her lack of professionalism and rude attitude. As such I felt it important to pass this information on. I don't know what relationship the school has with Cassandra Strings but as for me that's the last place I would go for an instrument. read more

Staff was very knowledgable. I bought a violin on ebay and brought it in to cassandra strings to have it set up and gone over. Found out there was major defects that were not disclosed. I will be returning instrument to seller. Thanks to the staff I learned a lot that day. I will never buy blind on ebay again. read more

As a professional musician, I have been going to Cassandra Strings for many years to repair my 1800 acoustic bass. The expertise is the highest quality and the prices can't be beat. It is so reassuring that you can get the highest-grade repair for a great, affordable price. Many educators have told me that Cassandra Strings is the place that their school system goes to for the best prices and quality for string rentals. The people at Cassandra Strings are honorable and interested in high-quality service at an affordable price. Most of the professional community knows this and I hope the general public can benefit from this company as well. read more

Worst customer service by Zak. Went to rent an instrument for the first time. Close to the counter there's a large instrument standing on the floor, however we walked straight to the counter and didn't notice a a sign not to touch instruments. While I dug for a paper in my purse I didn't realize my eldest was looking at a big instrument. The first words out if the managers mouth we're "please don't touch that!! It's a very expensive instrument". I reinforced the rule, but I wish he had said it in a calm voice. Common sense says if your store's clients are families, keep expensive instruments out of reach of the younger customers, especially if there's been prior incidents. Second issue, I proceeded to rent the instrument, but couldn't because I didn't have a second phone number to enter in their system. These days most people don't have land lines and I certainly didn't want to make up a phone number. A valid credit card and my license should suffice. Either very bad service or I was discriminated... read more

Cassandra is very friendly and knows her stuff. I trust her with my instrument and plan to rent instruments there when my kids are old enough. read more