On May 8 2019 our hot water heater burst in our Condominium in Pembroke Pines. We only realized it when we walked on the wet floor in the hallway. By then the water had flooded the hallway , laundry room entrance , bathroom entrance and a portion of the living room and dining room. It damaged our $8000 flooring and all the wall board and baseboards that came in contact with the water. The first person we contacted was our Plumber, Wilford from "A+Professional Plumbing ". Wilford responded immediately , as always. He verified that, it was in fact , the hot water heater. Wilford our plumber recommended a water damage restoration company "InfintyEMS ". With Wilfords recommendation, we said "call them". He contacted them right away. The the owner of InfinyEMS Brian, was at my house within an hour to assess the damage. InfintyEMS restoration's crew showed up about two hours later and started working. InfintyEMS Brian , recommenced , that I use a private "public insurance adjuster ", to deal with the Insursnce Company for my damage claims. Previously having had a problem with an Insurance claim , in our second home in Alabama, I said "call them"! ! I was relieved to know there was a company that would effectively deal with the Insurance company. Brian contacted "Horizon Public Adjuster". The following day Michael Carr from Horizin Public Adjusters accessed the damages and explained how the process would work with the public adjuster . My husband inquired about his preference to replace the hot water heater with a tankless hot water heater. Wilford our Plumber contacted an electrician , Mike from Woods Electric to evaluate our electrical ability to handle the power needed for a tankless hot water heater, Mike from Woods Electric made the Necessary changes in our electrical system immediately. Our plumbers Wilford from A+ Professional Plumbing installed the new waterless hot water heater with no issues. My insurance claim with Allstate was handled flawlessly by Michael Carr from Horizon Public Adjusters. I actually had enough money to make the extensive repairs needed. The wall boards , baseboards , painting and entire floor replacement were done by "Joe Hunter from Just Joe Remodeling" What a fantastic job he did! This incident has renewed my opinion that there are honest professionals available in our community. Very glad that these Professionals were all available and recommended to me at a time that I was dealing with a big mess! I will never deal with an insurance company again for a claim! Pembroke Pines Florida read more

Only giving 5 stars for this amazing company doesn't do it justice!! They deserve many more stars for the job they did for us! Lou DePrima and Justyna Testa came to our home to access the water damage done to our floors and walls after a leak. Water damage is the worst, because water insidiously manages to get into unseen areas under our floors, causing mildew on our walls, and other damage which we probably would not have seen without their special cameras etc. Dealing with insurance companies can be a daunting experience, and having Horizon Public Adjusters, and Justyna Testa in particular, took a big weight off of our shoulders. She arranged to have mold remediation, removal of our AC and hot water heater, drying out under our floors and walls, meeting with the insurance company, etc. It turned out to be a huge job coordinating with several restoration companies and arranging for a place for us to stay when we had to move out. We could not have done it without Justyna. She kept us informed along the way with daily contacts and progress. Thank you to Horizon Public Adjusters and especially to Justyna!! read more

Professional, knowledgeable, experienced and trustworthy are how I would describe Ian Schuler, my Horizon Public Adjuster. I used to believe that my insurance company was there to protect me, but after mine denied my claim, I was upset, frustrated and didn't know what to do. A friend who was being represented by Horizon, referred me. From the first meeting I was re-assured by Ian that he would take over and fight for me so I could complete the necessary home repairs. I wouldn't have been able to deal with the insurance company without him and get the results that he got for me. Throughout the process I was continually impressed by Ian's professionalism, understanding and patience. He was very helpful and took the time to explain the steps of the process in detail. Ian was always responsive and available to me by phone or text when I had a question or concern. I've referred other people to Ian and they've also been extremely pleased with the results. read more

I am very happy to have callrd on Horizon to help my husband and I submit our 1st homeowner's insurance claim. Justyna was amazing and helped us every step of the way. She answered all questions throughly, stayed on top of everything and kept us update date. I was relieved to not have to go through the daunting process alone and felt comfortable in her expertise to handle it on our behalf. We are more than pleased with the results of our closed case. We can't thank her enough for all her help and assistance. read more

My mom had a big leak in her condo caused by a broken pipe 2 floors up. Horizon was quick to get things started with my mom's insurance. After about 2 months the insurance wanted to settle for 1009$, of which my mom would get 9$ since her deductible was 1000$. David Walker the adjuster went back and forth and they finally settled for about $12,500. Kudos for David for being so diligent and I definitely recommend him and this company to do the negotiating for you. read more

Kevin Craig at Horizon is incredibly knowledgeable. He helped my wife and I get through insurance after several months of no progress. We were displaced, and after his involvement, we were able to to get repairs reimbursed by insurance. In fact, it was substantially more than the insurance company initially estimated, since they were not including necessary structural considerations. STRONGLY RECOMMEND any future use! Were Horizon members for life! read more

I had the pleasure of having Patrick Corona as my Public Adjustor, who was very professional and handled everything that needed to be done. He responded very quickly to all my calls, navigated through all the requests of my insurance company, which was being uncooperative, and stood strong. I'm very happy with the outcome and recommend him to anyone that needs help navigating a claim. Thanks Patrick! read more

Beware of adjuster Jarroed Adler License #W488820. He is the licensed agent for Capital City Moving in Florida that has 50 BBB complaints and a civil suit against them. Their yelp reviews, Google reviews and BBB complaints indicate Mr Adler is running a scam company. Beware of any company that would hire him with lawsuits pending. read more

I highly recommend David Walker from Horizon Public adjusters. David is a pleasure to work with. He makes sure your informed every step of the way. Some insurance companies have a way of worming out of their responsibilities. David makes sure you get what you need. read more

Horizon was great. Kevin Craig from their team got me full coverage for water damage. I was covered for a new roof, replacing flooring and mold remediation in the walls. He was very professional and knowledgeable. I'd strongly suggest using Kevin and Horizon. read more

When contacting your company the service was fantastic. Judes Amilcar keep me informed and fought for what he thought was a fair settlement. Could not be happier with the service and professional services performed by Judes and the Horizon team read more