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    Horizon Motors

    5.0 (1 review)
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    Commercial truck dealers

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    5 years ago

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    Orlando Freightliner

    Orlando Freightliner

    (22 reviews)

    We had our 2015 Fleetwood Discovery 40 E annual service and a repair covered by our extended…read morewarranty. Great people, professional and we stayed on property while being repaired. I highly recommend this service center for all your RV needs.

    Here's the facts: I observed a tech (Steven; likely 250lbs or more) physically assault my kind…read moreservice advisor violently slapping his hand out of the way while we all stood around the hood of my Mercedes Sprinter Van (on SECOND "service completion") because I noticed that he hid the engine temperature sensor wire under the fuel line housing and was called out to locate it. Steven previously showed aggression via phone a few days prior with my advisor as I was in the Service Advisor office where they all sit. My advisor was powerless against the tech. A few days prior Steven left the fuel lines and fuel rails completely out of the vehicle upon FIRST "service completion" and pick up and was asked to reinstall it...My nice service advisor asked Steven to put the fuel lines and rails back in and he hung up the phone on my advisor. It was days until we reached 2nd service completion for his negligence. I drove out there for nothing to pick up my van. Here's the facts: I initially brought my van in for a stuck $30 engine temperature sensor. Steven removed it. Thanks buddy. I paid $472.51. Not a problem. I thought the job was done until I asked to inspect my van under the hood and noticed fuel rails and fuel lines where missing. I found them in a blue bin inside my van cockpit. This is when my advisor made the call and Steven hung up on him. I was then told that I had to pay to have Steven put the fuel lines and rails back in. Well I didn't request to have them removed. I ended up paying an extra $236.26 to put them back in. They wanted to charge me double that. Had to wait days for him to put them back in probably because I refused to pay $6,402.18 which was a scam at additional money. I believe the tech was was scalding hot because he wanted to charge me $6,402.18 to replace intake manifolds and engine air filter housing. I can report that was a scam because I had my van towed to Auto Zone across the street from my house after the rails got put back in and the AAA driver watched me install a new $30 sensor from Mercedes into the intake manifold and watched me drive away in under 30 minutes...and on Auto Zone Cameras and the guys inside watched me do it. Furthermore, I have paper trail evidence from other shops afterwards that the van has been driving strong and fine and didn't need $6,40218 in repairs. Coolant has not leaked from the intake at all. I've been driving Mercedes since 2001 and know these cars; I'm not dumb and not swiping my credit card for a scam tech in Apopka. I already attempted to contact Wes during this time with no success. The service advisors all are very friendly and professional. I would've came back if Steven didn't show aggression towards my tech and then the scamming behavior. The tech working on your Sprinter should be avoided. Check the 1 star reviews as well. Probably Steven. https://csapp.fdacs.gov/CSPublicApp/Complaints/MVRComplaint.aspx It is unlawful for the repair shop to refuse to return a vehicle to you because you refused to pay for unauthorized repairs or for repair charges in excess of the final estimate in violation of Chapter 559, Florida Statutes. If you think you have been a victim of automobile repair fraud, file a complaint against the shop with the Florida Department of Agriculture and Consumer Services online at www.800helpfla.com or by phone at 1-800-HELP-FLA. Additionally, you may file a complaint with the Attorney General's Office online at www.myfloridalegal.com or by phone at 1-866-9-NO-SCAM. You may also wish to file a complaint against the repair shop with the Better Business Bureau online at www.bbb.org. You may also file a complaint with the Florida Department of Agriculture and Consumer Services, which acts as the State's consumer complaint clearinghouse, at www.floridaconsumerhelp.com.

    Horizon Motors - usedcardealers - Updated May 2026

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