*DO NOT SEND YOUR CHILD HERE
- first of all the environment is unsafe and there is a lack of care. Within a span of 6 months my son was injured twice. Once because a teacher scratched his eye (which took a total of 3 weeks to heal), and another one when he was upset and crying and hit his head on a wooden block (or so they say). Instead of showing any remorse, empathy or giving any form of apology for their neglect, they blamed it on my son and said he had a "behavioral problem" and that's why he injured himself. Not once have they communicated this to us before, and there has been no indication of a behavioral problem on his daily report cards. The director is also very unprofessional. Her response to his injury was in NO way empathic or apologetic. She stated that with their teacher to child ratio being 1:5, it was impossible for me to expect them to keep my child safe from harm. She told me that if I wanted 1:1 care I could pay 800 dollars a week or hire a private babysitter. They also said that I could send my child to daycare with a helmet on if I want to be guaranteed that he won't injure himself in the classroom. Unbelievable. I also had suspicions about the incident report and asked to look at the classroom footage in which they replied that there were no cameras inside the premises. I pulled him out immediately that week because I did not feel this was a safe environment for him.
-Regarding their daily report cards, everything they write is pre-filled out B.S. There are certain foods that I know my son does not like and will not eat. But every single time on their report card it states that he finished all of his food. There are also days when I pick him up in the afternoon for doctors appts etc., and his report card is pre-filled out to the end of the day. They are untruthful with their reports. Every single day it states that my son had a "great" day. And of course the day he injures himself they come out saying he has a behavioral problem? Why wasn't this ever discussed with my husband and I before? Not a single report card reflected this behavior, nor did they have this talk with us before.
-lack of communication. When his tuition decreased after he was moved to a different classroom, nobody had communicated this to us and we continued to pay the higher rate for weeks and weeks. One day I decided to ask for a financial statement and saw that we had been over paying for quite some time. The staff fails to mention any updates in charges/fees and will only say something if you owe MORE.
-they will close for ANY type of inclement weather. Even the day after it snows when all the snow has melted they will still close. Also they don't communicate this to us. My husband, along with 4-5 other cars pulled up in the morning to find they were closed. When he called the daycare it was mentioned on their recorded answering machine that they would be closed. There was no email, phone call or text message to the parents about this. Other daycares receive either mass emails or texts regarding sudden school closures. The next day I heard at least 3 parents complaining about this lack of communication when I went to pick up my son.
-There is a lack of hygiene. They don't let parents come into the facility due to "covid precautions" however for a place that seems strict enough to not even let the parents in for a tour, they don't even wear masks. Even during the height of covid I see the school NURSE and the DIRECTOR walking around without masks on. Of course there was a letter sent out to us stating that our son had been exposed to covid in his classroom, and he ended up giving my husband and I covid during his week long winter break from daycare. Apart from their covid outbreak, he has brought home every single type of illness we could think of: pink eye, hand foot mouth disease, multiple colds which have led to ear infections. I can't think of a time that he has not been sick or without a runny nose since starting at that daycare. He also comes home with the sippy cups of his classmates, which makes me think that they are all sharing milk and water. Their lack of hygiene is surprising and the parents are always labeling cups with their kids names so not sure why there is always the mix up with this. He also comes home with other kids clothes in his bags too. They seem very unorganized with kids' belongings.
My friends daycares' are constantly sending them pictures of their children during mealtime, playtime etc. This daycare has mentioned that they do this when I first signed him up at the very beginning. And once he started, they said "our teachers are too busy to do this".
This place falls behind on technology too--it's 2022 why are we still writing checks for tuition? Why don't they have an online payment platform like all the other daycares? Also no surveillance cameras on the inside so if something happens to your child you will never know the truth as to what happened b/c their incident reports are B.S. read more