I found Berry Insurance through my fellow Yelp'ers and had to write my own review after my great…read moreexperience with not one, but TWO different brokers there. I initially worked with Chris Pintarich on securing D & O, liability, and umbrella non-profit insurance and he made a complicated experience very simple. I asked a kajillion questions about the forms, had unusual scenarios for our nonprofit's specifics and he was very patient throughout. He also made me a personalized video that walked me through the policy that I could watch on my own time. SUPER responsive. Was such a great experience I got home and auto insurance through them too...through John Galvin. I had issues getting my HOA insurance information from the other side's broker...the details needed to secure my own insurance. John checked in with me three times before it finally arrived but was never pushy-that's quality customer service. When I finally got the insurance, it was 2 business days before closing. John took care of ALL my insurance needs within hours and I was bound (and thus able to close on time, miraculously). Extraordinary customer service. Comprehensive emails explaining everything. Amazingly responsive. And the new auto policy is an upgrade in coverage over what I had previously AND saves me money. Neither guy tried to upsell me on coverage I didn't need. In fact, both told me about parts they thought I didn't need a particular coverage in my case, being covered in other ways. That's trust. Very very happy!

I am very pleased that I found Berry Insurance and the agent John Galvin. The company I used…read morepreviously had terrible customer service. John has been extremely responsive to us. He is helpful and clear in his communications. I highly recommend them!

Using my husband's Yelp to leave review . I went to this Triple AAA in Franklin Village yesterday…read moreto get some passport photos done. The service was outstanding. Tracy helped me and she was wonderful. Friendly, helpful, informative and very kind. Thank you Tracy for your excellent and prompt service!!

I took my son here to apply for his permit. WE did not leave with all the paperwork needed. I now…read morehave to go to the RMV which was the WHOLE point of going here. Make sure you have everything you need before you leave because they can't reprint anything and you'll end up like my poor son who has to wait even longer now to take his permit test. AND if you call back they tell you, you received it and you must have lost it.

Terrible lazy service. I was told I overpaid and got a check in the mail- fine. Then, I got a…read moreletter saying my insurance was cancelled due to non-payment. When I called up Keefe my agent was non-communicative and tried to rush me off the phone. What do I even have an insurance agent for? Because Karen (literally her name) couldn be bothered to do her job, Arbella refuses to re-issue my homeowner policy and I have to go through the rigamarole of finding a whole new insurance company to cover my house with a new inspection.

Keene Insurance has been my P&C company for over 20 years, providing me with excellent service and…read moreproducts.However, it was most recently that I learned the true value of a top notch company and agent. A few months ago I had a fender bender by backing into a parked car. I have an excellent driving record but because I hit the car, I faced the prospect of a fairly high surchange for an extended period of time.But Bob Keras the firms president who handled the claim told me something I forgot. At the time he wrote the policy ,he noticed I qualified for so he added an Accident Forgiveness Rider and I would not have this surcharge.This is what makes Keene Insurance a special place to do business and why I trash those solicitations from large national companies. Its hard to beat a local insurer who customizes plans to their specific clients needs.Tom Cataldo

I've been a customer of Russo for almost my entire adult life. I've never had any problems,…read moreeverything is what it should be, they will go to the registry for you with no extra charge and they are conveniently located right on 109 near Cumberland Farms

Worst customer service imaginable!! Why have an agent if you need to do all the leg work for any…read moreclaim. When you need their help they just refuse. Worst insurance company I've ever used. Shop around. Medway has a lot of good agents. M

Great plaza in Franklin, yet the 5-star plaza is that Village Shopping Center, closer to Interstate…read more495. Quaint, and convenient: Route 140 in Franklin, across from a CVS & Ficco's Bowladrome. Think of it like this : This shopping center is like Walmart, and the Franklin Village Center is Nordstrom. This is : cheaper, not as organized, less quality, less expensive (normally), not as clean as most places in the Franklin Village Center Includes : Big Lots Bob's Stores Citizens Bank Curtain Store Shaw's Supermarket Papa Gino's Pizza Cost Cutters Multiple small Chinese / Indian restaurants and more. Parking lot is set up weirdly throughout, yet it's not too bad, just ANNOYING! Visit.... plus anything you can't find in the plaza will most likely be available at the CVS across the street if you don't want to deal with the Village Shopping Center, that gets CROWDED or because you want more discounts. **WOW! Amazing storefront renovations done recently to this plaza! Great job by construction and design chosen by management! Plaza looks SO much better!**

Worst insurance company ever. Noelle handled my call in…read morewhich their insured ignored merging signs and tried to go around on the right, and didn't ever have a directional on before plowing into my car. We were found to be "both at equal fault" Allstate is full of bs. She was an absolute Karen on the phone too.

Jim and his crew were always excellent to deal with be it a new policy or to fix a policy issue…read more Regrettably, I've recently learned that Jim has been retired for a few months and his allstate cutomers have joined the benjamin agency. I am however surprised that Policy Holders have not been informed of these changes.