I rented a beach home through this agency and was terribly disappointed. Property 401 was filthy, poorly maintained and misrepresented in photos. Check in is at 3pm and at 12:30 I stopped by the rental agency to let them know I had arrived in town and they said they'd call when property was ready. Keep in mind check in is at 3pm on Saturday and checkout is 10am the next Saturday. At 2:30 pm I returned to the rental agency and was informed that the property hadn't been called in by the cleaning crew yet. I commented that weren't they cutting it a little close and they responded that a good cleaning crew could get in and out in 20 minutes. That should've been my first clue. I had to prompt them to call the cleaning company and see if the property had been cleaned and indeed it supposedly had.
To make a long story as short as possible - Property #401 was filthy dirty and poorly maintained. The supposed beach view that they show in pictures when advertising is no longer there as the trees are all overgrown and not maintained. We spent our first night cleaning - floors filthy, bugs everywhere, old garbage between bed and nightstand from previous tenants. All the cleaning crew did was clean toilets for appearance. The mops available were disgusting- we purchased a swifter to clean all the floors. The second floor deck old and splintery. Needs a lot of maintenance.
The coffee pot was disgusting- toaster so dirty we would not use it. No dishwasher present. Ice maker in fridge didn't work. Stove burners worked on and off. We used all paper goods as we did not feel comfortable using any dishes or cookware without washing them first. All the window cranks were in need of W-D40. Screens filthy.
Place hadn't been dusted in who knows how long. The central vac was all clogged and poorly working. Dead bugs on top of bedspreads. No curtains for privacy or light control in upstairs bedroom- thank God for overgrown trees.
Fast forward to day 2 - water softener/treatment system explodes in utility closet which we are all too familiar with as we have been looking for cleaning items. Water spraying like a fire hose everywhere- we manage to get it shut off. Mop up and clean all the water. No one informs us that now the water in the house isn't potable. April from the rental agency brings by a ton of drinking water the next morning. Plumber came out that night and was puzzled re how the whole system was put together. Again trying to keep this short- cannot repair unit until after we leave. So we go on our way with vacation and then notice all our clothes, hair, and skin are stained orange. Everything we laundered was stained orange - which still has not come out by the way. My elderly aunts white hair- orange. Had to have it colored. My skin looked like I was putting iodine on. Called agency back and they did send another plumber but still unable to fix problem. They told us there was a laundromat nearby.
The reason I gave 3 stars is only because April at the agency was very responsive each time I called and always returned a call when promised. Other folks at the agency did not. Hopper Real Estate returned $100 to me and supposedly the owner is to return $300 to me but so far he has "forgotten" to send the check. Bottom line is this property which rents for almost $3000 a week is large, yes. Is easy walk to a great family beach, yes. Goes way beyond RUSTIC however. Our family has a beachfront property in CT - an OLD property- so I very well understand rustic and bugs, etc. If we were not at the property when that water system blew the entire property would have been flooded. In my opinion this owner is collecting a lot of money for minimal input to this property. He should have been grateful we were there when system blew as he probably would've lost the remainder of his rentals for season.
This vacation was a gift to my elderly twin aunts who had fond memories of vacationing at the Cape. My sister was to join us on Wednesday of this vacation. I told her to not come. The reason I chose this property was because of it's proximity to the beach and the ease of walking for my legally blind aunt and my handicapped sister. This was not a great rental space. It needs a lot of basic care. Not a good value. August 7 update- received $300 refund as promised. read more