I rarely leave negative reviews, but when an animal's quality of life is at stake, I feel obligated…read moreto share my experience so that other families can make informed decisions.
I brought my cat to this veterinary practice for nearly a year after she began repeatedly reopening a wound on her abdominal pouch area. From the beginning, I expressed concerns that the issue could be related to food or environmental allergies. Over the course of ten months, I spent thousands of dollars on appointments, testing, injections, medications, and treatments, hoping to find answers and relief for my cat.
Despite all of this, my cat remained in a cone for almost ten months with little to no improvement. I was often given explanations that did not address the root cause of her condition, and when I called with questions or concerns, I frequently felt dismissed rather than supported. The communication and professionalism I experienced from both staff and providers were disappointing. They would never call me back or take DAYS to respond. I never experienced that elsewhere!
The most alarming part of this experience was discovering that my cat had been prescribed a steroid dosage that multiple veterinarians later told me was significantly higher than what would typically be prescribed for a cat of her size and weight. I was shocked and devastated. Fortunately, I knew in my gut these steroids were no good. However, she has since developed diabetes and liver inflammation--both serious conditions that can be associated with prolonged steroid use.
Seeking a second opinion ultimately changed everything. Another veterinarian referred me to a veterinary dermatologist who has been incredible. She thoroughly reviewed my cat's history, listened to my concerns, and has gone above and beyond to help her.
What hurts most is that at no point did I feel there was transparency about the potential risks and side effects of the treatment plan, nor was there any acknowledgment that my cat's case may have required a specialist much sooner. Multiple veterinarians who reviewed her records expressed concern regarding the treatment approach.
We were finally able to speak with Dr. Cedar, who admitted that he was not familiar enough with Tally's condition. He also claimed that we were supposed to wean her off her prescription medication, despite never providing any instructions, guidance, or follow-up regarding that process. Whenever I called the office with questions or concerns, it was nearly impossible to get assistance--staff would either tell me no one was available, leave me on hold for extended periods, or the call would be disconnected.
Ps: One final frustration was learning that our family was supposedly eligible for a discount because both our cat and family dog were patients of the practice. Instead of proactively applying it or informing us, I was told that I needed to specifically ask for it. Disgraceful!
