The staff is very nice and I've had a good experience so far with my sessions , they offer snacks…read moreand the bathrooms are clean.

Seriously going to look for a new spot..... The people in…read morethe front office are rude and inconsiderate of your time, but the biggest problem is there inability to effectively communicate. Plus they act as if they are doing me a favor providing services, last time I checked I believe thats what they get paid for. ... there have been numerous times where they were supposed to get back to me, or cancel and reschedule an appointment, but ALWAYS! fail to do so. It's surprising that they are still in business. On the top of my to do list this week is to find a new provider.

I was really excited to try this place because I saw all the amazing reviews. I went on their…read morewebsite and scheduled my consultation. The website gave me the option of in person or video appointment. I picked the in person option and a couple days later I received my confirmation email confirming my in person appointment with the address of the facility. I also received some documentation that I completed prior to the appointment. On the day of my scheduled appointment I arrived 15 minutes early and was informed right at my appt time that there was a confusion and my consultation was over the phone. So unfortunately I did not get to see anyone even though I drove down there. Their location is very pretty and calming though.

Jennifer Peau is an amazing therapist. Never judgemental, always kind, and balanced in her…read moreapproach, Jennifer is a clear expert in her field. Her support is constant and encourages self-reflection. It is evident she cares deeply for her clients. Your search for a therapist should stop here with Jennifer!

Pathetic customer service. They ALWAYS put you on hold for a minimum of 10-15 minutes before you…read morehave to hang up because you know, you have a life and would rather do something else than wait on hold forever. They never call you back if you leave a message. Do not go here.

The call center who oversees your medical records is ran out of India! Don't bother trying to call…read moreand ask for your medical records or any proof of visiting this place... The individuals who answer the phone leave you on hold forever, transfer you all over and no one barely speaks English. Can't give you straight answers and hangs up on you.

They don't return phone calls you can leave message after message they still don't call back…read more They're trash at communicating. Get better staff not ppl who work from home lmao

the type of care I receive from my Therapist is the best I've ever had. I look forward to my weekly…read moretherapy session so I can unload any, and all that is going on in my life. I'm so thankful for the quality of care I get from my Therapist.

Very discouraged, the Sunnymead BLVD location is in a bad area, next to an unknown business that is…read moreblasting rap music. Not convenient, how can someone open up in a therapy session when the next door business has music blasting? It should be a quiet setting, not this crap! Also, they're running a flooring business in the same counseling center! Not happy at all! I call to get a landmark on location, I was told the counseling center had blue doors. Ummmm these look like pistachio green to me ‍

Shelley is a fabulous therapist. She has helped me and properly diagnosed me so I can get the best…read moretreatment. She has also helped my husband and I immensely. I will be sticking with Shelley for the long run!

Don't even waste your money or time on this program. Staff is super unprofessional VERY…read moreunresponsive. They don't care about your time whatsoever. I would give 0 stars if i could

This place is a joke! You watch Intervention DVDs in a very tiny room with lots and lots of people…read more(someone should check the capacity restrictions). Group sessions are ok because the councilor is very nice but no one talks, we all just starred at out feet. Last, my case was transferred out of state and my new program will allow my sessions to go towards the one I took in CA but...ACE wants me more $ just to send my file over. Councilors are nice but the program leader is trying to get more $ for doing as little as possible. Go somewhere where the program actually cares about the issues at hand.

Had my first telehealth appointment today, have always been skeptical about speaking to a stranger…read moreabout my mental health. Although i was referred by a trusted friend. I have to say it was a great experience. I felt comfortable speaking freely, i did not feel pressured, i felt like someone actually cared about my feelings. I am looking forward to developing my plan and hopefully once our current pandemic is over i will feel comfortable coming in person. Highly recommend

I highly recommend balanced mind counseling. My daughter felt comfortable when speaking with her…read moretherapist. She was attentive, patient, and professional. She was able to accommodate a virtual appointment which is very appreciated in this time. I'm happy that my daughter will continue her sessions.

My spouse and I came to Rita during a difficult time in our marriage, feeling disconnected and…read moreuncertain about our future together. From our very first session, Rita made us feel comfortable, heard, and never judged. She created a safe space where we could openly communicate and begin working through the challenges we were facing. With Rita's compassion, wisdom, and practical guidance, we learned healthier ways to communicate, rebuild trust, and better understand one another. She gave us tools that we continue to use every day, and they have made a tremendous difference in our relationship. Today, our marriage is stronger, healthier, and filled with more understanding and respect than we ever thought possible. We are so grateful for Rita's patience, encouragement, and genuine care throughout our journey. If you're looking for a marriage therapist who truly invests in her clients and helps couples create lasting, positive change, I wholeheartedly recommend Rita. She played an incredible role in our success story, and we will always be thankful for the impact she had on our marriage.

The counselor is not a licensed therapist in California. She is in fact a scammer. Her therapy was…read moretotally ineffective. When I questioned her business associate and scammer husband he hung up the phone. I have contacted my attorney

Excellent at listening and using real solutions that work with young teens. Works well with parents…read morealso.

Dr. Lake is an awesome, top-notch therapist. He listens with intent, is engaged, fair, respectful…read moreand personable. And the icing on the cake is that he is funny and down-to-earth. We really connect with him. We enjoy his weekly assignments and truly appreciate his approach to counseling. His office is nice, welcoming, and comforting . I can't say enough about just how valuable Dr. Lake has been for us.