My family and I have been under Dr Pengson care for a few years. This doctor makes himself…read moreavailable to his patient. We never feel rushed during our examination. This doctor does not over book. We have never experienced long wait times. The office is always clean and his staff members are friendly and professional. Dr Joel Pengson is the best physician I have ever had! My family trust is in Moreno Valley Community Medical Group 100%. We are satisfied with his service and highly recommend him.

5 stars is not enough, been seeing Dr. pengson since he was on Fir...he is awesome. I moved away…read morefor a few years and he remained my doctor, during the pandemic he kept me feeling safe and reassured me. He takes the time, gives a direct access number to patients(which I use often, probably too much) he responds quickly and is very resourceful. The office staff is kind. They get pretty busy, every department, and often don't reply back, unless I text him and tell them I can't get a hold of anyone, and then they call immediately ( and I do mean immediate, I'll still be in the middle of a text message with him and they will call) Other than that, I am very happy with the care I receive.

Primary doctor our care quality has been very great with Doctor Stanley shorts. He puts everything…read moreup-to-date regarding our health issues. He's a very good listener and explains to you thoroughly through all your medical records and all your results. That's why I gave him a five star no medical staff it's very hard to get through whatever you need Life prescriptions doesn't the main issues where I have issues with the office, but Dr. Schwartz is an excellent doctor.

Very unprofessional, irresponsible NPs work there .Be careful ! 2 hours to wait and 5 minutes to…read moresee !

I called Dr. K's office to schedule an appointment as a new patient, and unfortunately my…read moreexperience with the receptionist, Margarita, was extremely unprofessional. During the call, she repeatedly asked for my name and basic information multiple times, even after I answered several times clearly. The conversation became very confusing, and instead of handling it professionally, she repeatedly said "oh my gosh," laughed during the call, and spoke to me in a rude tone. When she mentioned that my information was not on file, I explained that I was calling because I was a new patient. She responded by saying, "Well, you should've said that before." At that point, I expressed that I felt she was being rude and unprofessional and simply asked for the referral doctor's phone number instead. She then hung up on me. It's unfortunate that someone seeking medical help would be treated this way. Patients should be treated with patience, professionalism, and respect, especially during their first interaction with a medical office. Hanging up on a patient and making them feel mocked or dismissed is unacceptable.

Have only been here twice but both visits were great. Both Dr. K and Ms. Bolson were very…read moreprofessional and explained test results in a way I could understand. Never felt rushed like I have with other doctors. Awesome Officer staff as well. Kudos!

My doctor's visit went smoothly. I felt that my needs were heard. They have a clean environment and…read morefriendly staff

Been taking my two daughters since day 1 with Dr. Wang, best pedestrian. Going on our 7th year with…read moreher. Strongly recommended Dr. Wang

First time here! Everyone was friendly, wait time was short. Dr. Maria Callado was AMAZING! She…read moreLISTENED to me and she made me feel important . She was genuinely caring. I got labs done right in the office, which was a good experience, I loved the phlebotomist I was so nervous, she made me feel relaxed I really appreciate the service I received. Thank you Lisamarie

My first time having a new doctor since I was 9 years old I am now 28 and it's horrible I've only…read morebeen with them for a couple months and been here 3 times always a 4+ hour wait when if your open at 8:30am your lunch should be before the 5th hour . Why are doctors not coming back until 2pm or after . That's insane . I will be changing my provider after this last visit. The doctors office seemed basically empty but 4 hours wait every time . You don't even hear any motion in the back for it to be that long of a wait . I would not come here to get any help.and this is worst than my last doctor that was MAX 3 hour wait and I though that was a long wait . But 4+ hours is disrespectful to patients time especially when it's super quiet in the back and can't even see one doctor walking around. When I arrived at 10 am I was told I won't be seen until 1pm after lunch I come back around 1pm I'm told now 2pm which is well over the 5th hour legally to take a lunch break in the state of California. I know this because I work in medical field myself .

My son was seen last week due to breathing problems and Dr "prescribed" medication. Been waiting…read moresince last week and still no call back or medication. Everytime I call they say they will leave a message with Dr. and STILL NOTHING! No one knows how to reach a Dr for response! My SON NEEDS HIS MEDICINE! SMH! Spoke with Shay and Marie and still no one can give me answers or a call back!

I saw Dr. E in the office. I went in because I need to have a laparoscopy done because my OBGYN…read morebelieves I may have endometriosis. Everyone in the front and the MA were kind and helpful. But when I saw the provider I felt completely uncomfortable and like I was not being listened to what so ever. I was trying to explain that I was sent here in order to be able to schedule a laparoscopy and he asked me for a general history of why I believe I have endometriosis. I explained my situation of constant pain over the past 10 years of having my menstrual but also explaining the past four have had worse pain accompanied by stomach problems and other emotional and physical problems. He asked if I had depression or anxiety and I said yes to both. He asked if I had weight gain or weight loss and I stated yes to both as well. He stated he believes I don't have endometriosis and just have a mood disorder that I need to have treated. I have been in extreme pain, done the MRI and ultrasound and all of the other tests necessary just to be told I have a mood disorder? When something was found in the MRI that made my OBGYN believe I need to have a laparoscopy done??? I felt completely disrespected as a patient and I do not wish to have a laparoscopy done with a provider that just wants to do the exam to "check that off the list" just so he can tell me he saw nothing and that this pain and all these symptoms I have are just in my head. I have had providers who don't listen to me and ignored my symptoms in the past, but this truly takes the cake for me.

Please do not bring your babies here to get circumcised. The "teacher" cut my son completely wrong…read moreand now he has to get a surgery to fix what they messed up. They are very unprofessional my son was swollen for a month we went back twice just to speak to different people that had no knowledge of what they were talking about. Save your 100 bucks PLEASE the "teacher" is never available to see the shitty work he did.

It is still very difficult reach someone to make an appointment on the phone however they now let…read moreyou make appointments online which helps make it much easier. You create an account and can access information from them there as long as the feature isn't down and you have wifi. They also do video call appointments as well. I have not had a bad experience personally interacting with the staff here or the nearby main hospital. Labwork can require patience but Most of the time the staff at the clinic and main hospital don't run too late for appointments.

After 40 years I'm deciding to leave.To long to see doctor. Hate new telephone service.I'm so…read moredisappointed. I have had great doctors for most until now. I'm sorry Moreno Valley clinic has gone downhill.My rating now would be o to 1

Overall, the quality of care you get at RMC is top-tier, the reason for my 1-star rating is their…read morechange to a centralized call center approach for setting appointments, which has been implemented for over a year and it simply does not work. My PCP is Dr. Margaret Song. She has been my PCP for ~15 years. If you're looking for a doctor that will quickly prescribe medications for anything, she is not for you. Every time I come to her with an illness or problem, she takes her time diagnosing the problem and offers remedies that you can do at home for simple issues. However, if you're absolutely sick, she will delve into things and identify what prescription would really work for you. I have also been to RMC Urgent Care and indeed they operate the place like an ER. I saw Dr. Frickman and he did not make me feel like any other urgent care center I've been to. He took his time diagnosing me, getting radiology and bloodwork labs completed to diagnose me. Overall, the Urgent Care takes its time diagnosing you. They might take a while to get to you, but that is understandable considering they are providing you with thorough care. Ever since they went from physician-owned to privately owned, you can see many cracks coming down the line with changes in an effort from United Health Services (UHS) to save money. They got rid of all individual receptionists at each doctor's window that was the standard practice for decades. They now have a central check-in kiosk, that part is fine. The part that has failed catastrophically is calling to get an appointment. They decided to move to a call-center approach to capture all calls in one place. This is not working, nor has it been working for a while. Being on hold for +25 minutes each time is simply unacceptable.

Did not accommodate me as a new patient. I first called and asked the receptionist said no. So I…read moreasked when she said at no time in the near future.

Amazing doctor, amazing staff! Literally have never had one bad visit in 14 years. Dr. Wilson and…read morehis staff are truly here to serve their patients!

If I could give this Pediatrician 50 stars I would. My baby girl was born at Loma Linda and during…read moreour stay there we encountered the most delightful pediatrician we could hope for, Dr. Chow. I hoped she could be our baby's pediatrician but unfortunately she didn't have any openings at the time. Instead we took her to a highly reviewed pediatrician in Rancho Cucamonga. However, after 9 months of visit that office, our baby didn't see the pediatrician once. She always saw a nurse or nurse practitioner and I know there's nothin wrong with that. That place just felt busy, it wasn't warm or inviting, and they just seemed like a "get them and get them out" kind of place. Not Loma Linda. We found out that Dr. Chow had some openings and we jumped right on it. Out of the gate, the experience was so much better. While we were checking in at the front desk, Dr. Chow walked by and waved hello like she remembered us but she couldn't possible remember us from 9 months ago, right? Well...she did. As soon as she walked in the door the entire vibe was peaceful and friendly. She even brought a book for our baby to play with and started playing with our baby girl. At one point, the baby wanted to play with her and she even went around with Dr. Chow to greet the other nurses in the office. Dr. Chow truly knows how to work with kids. We never felt rushed. It felt like we had her all to ourselves. I highly recommend this Doctor and medical office. Side note: You may run into Donkeys in the parking lot. Yes...Donkeys. There were two roaming the parking lot when we arrived. The area is famous for the wild burros. Fun for the kids to see! Just don't try to pet or feed them.

"High Hopes, Zero Hustle: Why I'm Skipping Loma Linda University Health Clinic"…read moreI was genuinely excited to become a new patient here--everyone raves about the doctors. But after yesterday's fiasco, I'm taking my healthcare business elsewhere. Called repeatedly at 1:20 PM--no answer, just endless ringing. Tried again at 3:30 PM and finally got through to Sandy. Explained I'm a new patient seeking a primary care doctor, gave my insurance info, and she put me on hold. Fifteen minutes later: "Our system's down, can't reboot it. Call back later." I politely declined and asked her to call me once it's fixed--gave my name and number clearly. Her response? "If you don't hear from me today, just call back tomorrow." I said no again--please call me when you can actually access the system. Crickets expected. For a top-tier health system, this level of phone-tag frustration and zero follow-through is unacceptable. First impressions matter, especially when you're trusting them with your health. Too bad--the reputation had me hopeful. Moving on to providers who actually answer and value my time. If you're reading this as a patient or staff: Fix the phones and callbacks. People deserve better.