We called here desperately looking for someone to do a splenectomy on my small dog before time ran…read moreout but we had limited financial resources. This place quoted up an estimate of $4500-$6500 so we quickly rushed over there. The total ended up being around $7000 for the surgery but were advised not to do the surgery. They stated they were taking my dog back for vitals but put a cone on him and did many other things without our permission, caused him a lot of distress in his final moments (he pooped all over nervously which would have been better if we could be with him). The surgeon when telling us the sad news that we'd need to put him down wasn't just blunt or "telling us the worst case scenario," she was overdramatizing it and genuinely cruel with her wording. I understanding needing to tell someone that it really is the best option to put down your dog, but there is are better ways than to tell them that he's probably going to go into cardiac arrest (which is incredibly rare) and that he only had a 20% chance it wasn't cancerous (it's closer to 30%-35%). She spoke really fast and was very gruesome with details that weren't necessary to share. The other nurse was much more realistic and told us that he would probably be just fine through surgery but because it's most likely cancerous, it would most likely be his last few months and he would probably be in pain when he could find comfort today through eternal rest. Vet Katie, who arrived on shift later right before we put him down, was incredibly kind, patient, and understanding. She allowed us to take as much time as we needed and even went the extra mile and found us an ink pad and paper to get a paw print with (they had stopped doing that through there a while ago). She comforted us with her words and could understand our pain with the recent passing of her dog at home. I really appreciated her and I hope she knows the positive impact she had in that situation. The only reason why this place gets stars is for her. Rest well, my baby Jack I miss you everyday. He was my everything.

This is the kind of place that you wish you'll never have to go to, and that you're so grateful…read moreit's there. My 12 year old brittany had a procedure that makes him susceptible to pneumonia. Sure enough, when I got home from work last Friday, my baby wasn't eating, was lethargic, and had a temperature. Knowing pneumonia can get life-threatening really quick, I took him to the Emergency Service West. X-rays and bloodwork confirmed my amateur diagnosis. I was given the option to keep Reno there, or to send him home with antibiotics. Given that he was stable, and not struggling to breathe, the veterinarian counseled that recovery at home was a viable option. I am happy to report that the next day, Reno had returned to his old self. We are continuing the antibiotics, and will see his regular vet in a week, but I expect he will make a full recovery. Yes, Veterinary Emergency Service West was expensive. However, had I not taken him, it is very likely Reno would have gotten worse while I waited to see his regular vet, and then may have needed hospitalization. I am so happy they are there!

We had to take our 5 month old puppy in after ingesting an unknown substance. The staff were…read moreincredibly welcoming, knowledgeable and the facility was clean with a supportive environment. We had a diagnosis within 15 minutes and were taken care of and on our way home within an hour. They earned our trust quickly. We highly recommend, and thank you again to the staff for helping our puppy so quickly.

Unfortunately, I lost my 12 year old Yorkie after bringing her here to find out what was happening…read more The staff were really caring and extremely friendly and over-the-top considerate. You know you have animal lovers taking care of your fur-babies when they are willing to do everything they can. Thank you for taking care of us.

I stopped going to A-Quality Care Veterinary Hospital after 6 years for these reasons:…read more I brought my 15 year old dying dog there when it was time to relieve him from his suffering. They frightened him, and then they hurt him. They progressively increased the prices of everything: exams, vaccinations, tests, and medicines. I was a long-time customer, yet they took a pre-charge of $100 for a routine dental scaling. Watch out for their billing. They'll charge you up front for fecal tests. A nickel here, a dime there. The clinic smells bad, and it's dirty. That's always been true, but I was loyal so I forgave it. Go somewhere else! I did, finally. I'm full of regret and remorse for my poor dog.

500 bucks for a broken nail and sedation is price gouging and should be reported to the local state…read moreboard

Everything went well! My new vet. Daisy had an echocardiogram and she doesn't need medication. Our…read morevet was wonderful! We'll be back!

I called our normal vet and they said they would call us back and they never did. I called six…read moredifferent places near us and none of them could help (not their fault I know) They can only help so many at once. I was referred to Dixie Vets and called and they told us to come right away. When we arrived the inside was clean and smelled wonderful. They offered us water and coffee multiple times also which was very nice. All of this is extra and nothing they have to do, but still do it. That tells me a lot about them. The receptionist was excellent and you could feel that she cared. She actually got up and walked to our room. I have never had a receptionist do that. The veterinarian technician came in shortly after and she was also amazing. Once again you could feel that she cared about our cat. I actually thought she was the veterinarian. She was really nice and comforting. The veterinarian came in after and (I know I keep repeating myself, but this is a good thing) She was amazing. She was very gentle and compassionate with our cat. She was upfront with the cost and gave us a couple choices. I can normally read people very well and it is easy to see if someone is genuine or not. They were all truly genuine. It is doctors like her and people like the receptionist and vet tech that can help or hurt the reviews and if you are coming back or not. The old vet is about 8 minutes away and Dixie is about 30 minutes away. We will be coming back to Dixie without a second thought. I recommend anyone looking for help to go to Dixie Veterinary Hospital.

I had a little emergency with one of my fur babies. She got her nail hooked and tore it off. I…read morejumped on google and Towne and Country was the closest place open. I gave them a call and they said to bring her in right away. We got there and there were a few other emergencies they were dealing woth. I waited about a half hour and that was ok because Lola was in no major pain at that time. She was bleeding, but when your nail is ripped off, what do you expect? My one complaint was that they seemed almost too lax that Lola was getting blood all over. I was told not to worry that they would clean it up. We went back to the room, then vet came in right away and took and look, then shared the plan. They took her in back and 10 minutes later she came out woth her paw all cleaned and wrapped. I felt very happy with how clear the vet was in regards to the treatment and her care she was receiving. I could hear the staff in the back talking to her and comforting her as they gave care. They didn't try to get me to run extra tests or provide extra services so when it was time to checkout, the cost was half the price of the last time this happened and we took her to a different ER vet. It was such a relief as these times are tough. I was very happy with this place and will likely Make it our regular vet! Thank you!

If your pet is in serious need of care, do not come here. You'll spend a lot of money just to end…read moreup having to put your pet down, and you'll have to pay for that too. I brought my cat here immediately after showing signs of discomfort. The initial diagnosis was related to my cats bladder and essentially kidney stones. I was advised the best treatment is to go into surgery immediately to drain the bladder, clean the urethra as well as shorten the urethra to prevent future complications. When going over the success rates of these types of procedures I was informed by the tech that in the eight years of working there, they'd never lost an animal during this procedure. She must've meant while performing surgery, because the next day on the check up, I was told my cat is experiencing kidney failure and there's no real solution to this except ending my cats discomfort. I understand these things happen but after taking a few days to process this, how this was handled by the staff there was just awful. During the initial diagnosis and discussion, I made sure I was to understand that the $2759.30 I would be spending would cover the entirety of the surgery and follow up visits. I was ensured that amount covers everything in regards to this visit and the follow up. Upon returning to pick up my cat later that evening after his hospitalization, another tech gave me a paper with an estimation of $542.89 for the follow up visit to be scheduled in two weeks. (I don't really have to worry about that anymore) Obviously, this was news to me but I don't really have an option if my cat was to live so I was willing to look past it due to my attachment to my lil guy. I was down to pay whatever. I was then told I would have another follow up the next morning just to ensure everything is fine. Surely this was included in the almost $3k I had spent earlier. It was not. I arrive back at the place of business the following day, and work with a vet I'm a bit more familiar with and we run the tests, and before going over all results, he did his due diligence and follows up with previous vet to go over options but he tells me that despite the previous vets optimism, he does not share the same sentiment as the procedure was effective, but the initial diagnosis was not 100% true to reality in a sense that they did not consider this all was a result of kidney failure. He advises me, best and most realistic route is to put my cat down or continue to run up the cost without a 100% guarantee he will survive and live comfortably. I decide it's best to just listen to him as he really doesn't seem confident we should keep pressing forward. We put my cat down and I'm handed an additional bill of $284.80 All expenses end up being $3054.10, it could have been $3302.19 should the cat have survived (I was only informed again of $2759.30 until AFTER the surgery) I was too depressed and a bit in shock to process the fact that I got swindled by this business. Despite liking to work with the second vet, as I've worked with them before with my dog, I really would never recommend anyone come here.

They took such good care of my 4 month old Newfoundland puppy! The night before he went to a…read moreseparate emergency vet due to vomiting, no bowel movements and complete change of behavior. The next day I needed to get another X-Ray done to figure out the root of the problem and possible surgery. I called multiple different places that said they couldn't do anything on such short notice until Highland Veterinary Hospital! They were able to get him in right away for X-Rays and even performed surgery on my poor puppy the same day! Everyone is extremely nice, helpful and around great. They probably saved my boys life because if we had waited any longer for surgery there would have been more damage to his intestines and stomach. We will be using this location as his primary vet from now on.

The Dr. Begin was very patient and caring when he helped my dog Sammy with a sore paw.read more

i've been going to Rossoni Animal Hospital for about 30 years or so, I've never had a problem with…read moreanything, Dr. Schollenberger is an excellent doctor! The staff that works there is also very friendly and I would definitely recommend Rossoni Animal hospital to anybody for their pets!!!

This is the BEST hospital ever ! Doctor is just Fantastic. He cares and provides caring calm…read moreatmosphere for your pet . He recently did surgery on Yoshi my baby Pug . I can't be more grateful for help He provided . Week later came for check up . Everything is great . Definitely will come again if I need help . Also all stuff is caring very nice and comforting. Thank you thank you thank you

If you value your pet, whether doggy or kitty -than cost is not a factor for exceptional pet care…read moreand emergency services. Last night the cost was just under $500. We'd been there before when I did become dreading potential large credit card debt but the Veterinarian and All staff had been professional, knowledgeable and concerned about this same cat. She allowed me to choose not to keep her there overnight as I realized after her treatment I could comfort her at home. And then take her to her regular vet practice with extensive blood work/test results.

we took our dog Belle here for seizures. They did an amazing job caring for her, walking us through…read moreoptions, and just being there for us during this time! great work

If I could give this staff 10 stars I would. They were so kind, loving, and caring of not only our…read morebaby, Maltese, Harley but they went above and beyond by treating us with the utmost respect and grace. Losing our sweet Harley was like losing our only child. This team of amazing people made a traumatic experience tolerable. Thank you all, and particularly Dr. Amanda Hitchcock, who assisted us with placing our baby in God's loving hands. We are forever grateful

I feel this place is all about money not about the care and compassion for the animals. My son…read moretook his 2 year old cat there because he ate a nerf dart. They charged him $800 just for an X-ray and fluids. Told him the cat needed surgery it was going to cost no more then $7,000 and no less then $4,500. Wouldn't work with him. So he had to leave with the cat. My son lives in Midland and went there because it was the only place he found that was open because of the holiday weekend. I have also had to take a few of my pets here and they are WAY overpriced. My dog threw a small bone up hole, which then caused her to vasovagal. We didn't know that's what was wrong with her, but I had already read reviews that they like to blame animals getting a hold of marijuana as reason for the pet to be sick. When we got there, which was around 4 PM. They took her in the back said they were gonna do some labs and an x-ray and then around 10 PM. Finally called us back. The first thing he asked is do you have marijuana in your house. I said no and he says well what we think happened is that she had vasovagal episode when she threw up. So $600 for them to keep her in a cage for hours to tell us that she vasovagaled and was fine.

Absolutely recommend Lilley vet, very professional staff, Dr Shantz is amazing as are all the…read moreassistants, I drive quite a distance just to go here, well worth the extra time. Thank you for taking such great care of Loki and Freya.

I have been to many veterinary clinics in my lifetime with my pets in Lilly. Veterinary is by far…read morethe best clinic I've ever been to. They don't keep you waiting in the waiting room with a bunch of barking dogs and crying cats. It's always nice and quiet in there. The staff is excellent from the people that work behind the desk and the The techs and especially the doctors. I see Dr. Karen Shantz who always is very thorough and thoughtful when she takes care of my cats. I definitely give Lily veterinary five stars!