4/13/26 our first pet visit since relocating to San Angelo. The front desk greeted us as soon as…read morewe walked in for our 8am appointment. We filled out the one page new client form, handed over our previous vacation records to be inputted into their system and taken back to the examination room all within 10 minutes of our arrival. Our veterinarian, Theresa Feller, DVM was simply amazing! Theresa was thorough, asked questions and answered all our questions regarding our pet's health and we enjoyed visiting with her as she examined our miniature Schnauzer. Very friendly, professional, nice clean facility and very reasonably priced for the services we received. They accept debit/credit (as shown on our receipt), cash and I'm sure a check for those who still prefer check writing. So happy we found this Veterinary Hospital plus they are really close to home.

What could improve at this business? In my humble opinion, customer service. There's a cool and…read moredetached atmosphere present (especially noticeable since they moved into their new building). The staff seldom make eye contact and respond in a curt, perfunctory manner--somewhat reminiscent of those airline employees who show up in viral videos, coolly matching wits with frustrated customers instead of trying to help. No small talk, no reassuring smiles with the public. But amongst themselves, there are smiles, laughter ... and conversation. In a nutshell, I didn't understand that microchipping services were cash only; when they initially mentioned it, I assumed payment was simply due at the time of service and didn't consider that, in this day and age, they wouldn't accept credit or debit cards for any service. This put me in an embarrassing predicament, as I don't carry cash and the service had already been rendered. Rather than offer to bill me, I was set off on a highly inconvenient adventure to leave and find an ATM on a time limit, since they were scheduled to close in less than an hour. Office staff later explained that they were acting as an agent for a third‑party microchipping vendor, but it seems like a poor choice if it's going to alienate or anger customers with a "cash only" policy. They were more than ready and willing to lose a long‑time client over this policy--and they did. They had the unique opportunity to turn an upset customer into a pleased one in a heartbeat, simply by saying something like, "Hey, don't worry about it. Happens all the time. We'll take care of it and bill you. You're a long‑time client." They made a concerted decision not to do so, however. Customer loyalty, like respect, is earned; it is not a given. In a service business, it often costs 5 to 25 times more to attract a new client than to retain an existing one--meaning every loyal customer you keep is worth many times more than the effort it would take to replace them. In today's veterinary economics, a loyal client can be worth thousands of dollars over their relationship; losing a long term patron over a cash-only microchipping hiccup is less a policy and more a self-inflicted wound. "Consumers are statistics. Customers are people." -Stanley Marcus

My 2 dogs have been patients of the clinic for over a year. I have nothing but praise from everyone…read morethere I've been in contact with.. from a nail trim to unfortunately euthanasia... Thank you

Were turned down yesterday literally because our cat was too friendly…read more We trapped a male cat, a frequent diner at our backyard, for TNR (trap-neuter-release). He was the second such cat we brought to Arden, and we expected similar same-day treatment as the first time. I was asked whether the cat was sweet to humans enough to handle him. Apparently, if you answer "yes" to this question, even if you had been guaranteed same-day treatment over the phone, you get booted and have to wait several weeks. We didn't have several weeks. You can't confine an unfixed outdoor cat, sweet or not, inside a home with twelve other indoor and indoor/outdoor cats, some of them waiting in another line for their spay surgery. It's a company policy, they said. Avoid companies with policies. We called North Concho the next minute and were admitted there in the next ten. One extra star for the low price range and another for the doctor's professionalism. They can be really nice when the patient meets their expectations. However, always have a backup plan in case they suddenly find it doesn't. ttttttttttttttttTTTT (the kitty typed his own signature and I decided to keep it)

Our family gauges, the greatness of a professional on how they treat us, how they treat our…read moreanimals, and how quickly they call us back to help us out. Dr. Henderson is our choice for vets in the Concho Valley.

The staff is always pleasant and very professional. Dr. Hooker acts like he cares about your pet as…read moremuch as you do.

Ronnie and his staff are the best and most loving people you would ever want taking care of your…read morelittle angles. They loved and spoiled my sweet little angel Buddy from the first time they saw him in 1997 until his last breath on May 27, 2008. Thank you Ronnie, Karen, Donna and Becky for all that you all ever did for Buddy and I know he's running aroung heaven right now having a blast. God Bless Each One Of You. Thank you for loving my baby and taking such good care of him all these years. With Much Love, Lisa Brown Eldorado, TX

Great staff. Very informative and great care. Highly recommended…read more Thank you GMV. Kathy H

The best vet in town!! They take such good care of my two pups, and the staff are so kind and…read morehelpful!

Absolute nightmare of an experience for our injured cat. We took in a feral male cat about two…read moreweeks ago ages 6-9 months old and noticed his back right foot was smashed and bloodied due to an injury that was diagnosed as a circulation strangulation on his foot which cut off all blood flow and essentially killed his movement in that foot since our first appointment on 02-24-2025. We were told his foot would be able to be rehabbed and saved by following an extensive cleansing and care routine each night with medicines and materials that they merely suggested and did not provide at all. They failed to send us home with all the medication they stated he needed to rehab including bone growth and flea medication during his recovery. His foot was essentially developing a rotting sore that overcame his entire leg and is now severely infected and causing intense pain for our cat. I had a follow up appointment on 02-28-2025 and the doctors saw every what we did and advised STILL at that point that the leg could be rehabbed and eventually be used again. They wrapped his leg and put tape on his flesh then sent us home to remove and re wrap the leg after we cleaned it but we could not due to them using tape that could not come off from his skin without ripping his flesh which they had to do when we took him back for a THIRD time on 03-01-2025. When the emergency doctor on call that weekend saw his leg at that point she immediately suggested amputation because of the severity of our cats leg to that point but would not classify it as an emergency situation to perform the amputation that day and denied us services until Monday since it was deemed a non medical emergency. The staff was extremely friendly except for the receptionist and weekend doctor. I would highly advise to always get a second opinion when visiting this clinic and would strictly resort to only using them as a last ditch emergency option. They care more about how much they charge versus what can be done for your animal and it was all to prevalent with the handling of care for our pet. I am extremely disappointed with the moral Principles of this vet clinic and would never recommend them as anyone's last option for care for your fur baby unless they were the last clinic on earth. Below is a photo of the condition our cat has been suffering in due to the incompetence of this clinic. *graphic warning*

I would've highly recommended them at one time. They've saved my dog and I am one of the ones that…read moreposted some of the previous videos. I do feel like they falling behind what they used to do they they're not as good as I used to be. I do not know why that it's happened. I hope it gets worked out because this is a place I would trust with any pet but right now, I would not trust it with a damn rat .

Dr. Probandt saved my dog's life. My 14 year old dog was not an established patient of hers, so I…read morewasn't sure what to expect when I brought him in. He was very sick. From the moment I walked in with him, I felt her full attention and care for him. She ended up having to perform surgery to remove his kidney, which was something she had never done before. She told me on the phone, "we are going to do whatever we can to save this dog's life". The surgery was successful and I have never been so thankful. They were so understanding and sweet to me, and let me visit him a multiple times a day. Los Caballos had my dog for 3 nights, and everyone I came into contact with over there was just amazing. Dr. Probandt is extremely competent, caring, honest, and just a overall badass. Everything I could ever want in a vet. They definitely won me over, and I will forever trust my dogs in their care.

My parents have brought furry friends to Dr. Womack and team for years. I've since moved from San…read moreAngelo, but when my cat had some teeth issues on top of having issues finding a vet I trusted in my current area, we brought her in and they took excellent care of her - and are just as great to worried pet parents :) I'd recommended them again and again to anyone local!

I would go here if my animal's life depended on it. The last time we took my daughter sister job…read morethere.She walked in and couldn't walk when she got out. Is her back end was paralyzed for several days.

We are very happy with the care my pets have received. Specially by Dr. Frembgen! One of my cats,…read moreLouie, had a reaction to one of the vaccines he had gotten from an annual check up at the office. We called the office and Dr. Frembgen was quick to have us take him back to the hospital and do a very thorough assessment of him and treat him. She was very sweet to Louie and very good at explaining everything to us. She is extremely thorough and fair with pricing, as we were not charged for the medication he received for the allergies from the vaccine. We are so happy she was there to take care of Louie!

Awesome service Very caring team…read more Love them I have four dogs and all four are doing very well

So nice I try to call to set up an appointment (first time ever) the phone goes directly to…read morevoicemail with the recording that states their business hours... it's 1:48pm when I call & their business hours say open until 6pm mon-Friday so I call again it rings once and someone picks up the phone and hangs up. So I read the reviews and what do you know there are others talking about a rude receptionist Wooow what a surprise. Find a more professional receptionist and if they don't like their job FIND ANOTHER ONE some people need to take their animals in for their heath and you're preventing them from that process, so my one star is warranted because how can this business thrive when they have a person like that working the front desk which takes their patients info for appointments ??????? Make it make sense.

All I wanted was the quoted $30 pre-assessment for my one year old teacup yorkie, Evie so I could…read morehave her spayed. Was billed $49 for the appointment and ultimately charged $130 after adding the other bs I didn't actually need (but was bullied into getting). The vet was rude and talked down to me the whole time like I was an irresponsible idiot. She also talked so fast I couldn't ask questions. About midway through the assessment the vet casually mentioned that she heard a heart murmur and that it could be heartworms and that we should treat for them just in case. She gave us a free first dose of heartworm treatment and flea and tick treatment (Evie has never had fleas OR ticks)... then put a $420 heartworm treatment plan on our next appt quote. I didn't realize it was potentially a scam until later in the evening once I'd calmed down and had a clear head. [Note: I will be getting a second opinion for her supposed heart murmur.] They also insisted on giving her two vaccinations that she wasn't due for. The rabies was due in less than a week so I was okay with that one, but the DAPPV shot wasn't due for MONTHS so the vet's "I'm legally obligated" was a complete and total lie. Do your own research, but I don't even think DAPPV is required by Texas law. Yes, it's best to have it, but she shouldn't have forced us to get it, especially not months early. After I gave up and figured updated vaccines couldn't hurt, the tech took Evie to the back to vaccinate her and test for heartworms. She brought her back with her leg literally soaked in blood from elbow to ankle. I was shocked and pointed it out and the tech apologized profusely and took her to get cleaned up but OMG. My poor baby. That same tech had asked me about Evie's parent earlier in the appt. I told her that the parents are full bred yorkie which she recited back as "supposedly full bred yorkie". Like... no... they're my friend's dogs and they're AKC registered. Why would you assume they're not what I said they are? Just an all around terrible experience and I advise you to steer WAY clear of this place. *** I attached pictures of Evie for visibility.

They took great care of our senior dog,they made sure to keep him comfortable until it was his time…read moreto go. Now they are doing an excellent job with our new dog.