All I wanted was the quoted $30 pre-assessment for my one year old teacup yorkie, Evie so I could…read morehave her spayed. Was billed $49 for the appointment and ultimately charged $130 after adding the other bs I didn't actually need (but was bullied into getting). The vet was rude and talked down to me the whole time like I was an irresponsible idiot. She also talked so fast I couldn't ask questions. About midway through the assessment the vet casually mentioned that she heard a heart murmur and that it could be heartworms and that we should treat for them just in case. She gave us a free first dose of heartworm treatment and flea and tick treatment (Evie has never had fleas OR ticks)... then put a $420 heartworm treatment plan on our next appt quote. I didn't realize it was potentially a scam until later in the evening once I'd calmed down and had a clear head. [Note: I will be getting a second opinion for her supposed heart murmur.] They also insisted on giving her two vaccinations that she wasn't due for. The rabies was due in less than a week so I was okay with that one, but the DAPPV shot wasn't due for MONTHS so the vet's "I'm legally obligated" was a complete and total lie. Do your own research, but I don't even think DAPPV is required by Texas law. Yes, it's best to have it, but she shouldn't have forced us to get it, especially not months early. After I gave up and figured updated vaccines couldn't hurt, the tech took Evie to the back to vaccinate her and test for heartworms. She brought her back with her leg literally soaked in blood from elbow to ankle. I was shocked and pointed it out and the tech apologized profusely and took her to get cleaned up but OMG. My poor baby. That same tech had asked me about Evie's parent earlier in the appt. I told her that the parents are full bred yorkie which she recited back as "supposedly full bred yorkie". Like... no... they're my friend's dogs and they're AKC registered. Why would you assume they're not what I said they are? Just an all around terrible experience and I advise you to steer WAY clear of this place. *** I attached pictures of Evie for visibility.

They took great care of our senior dog,they made sure to keep him comfortable until it was his time…read moreto go. Now they are doing an excellent job with our new dog.

Awesome service Very caring team…read more Love them I have four dogs and all four are doing very well

So nice I try to call to set up an appointment (first time ever) the phone goes directly to…read morevoicemail with the recording that states their business hours... it's 1:48pm when I call & their business hours say open until 6pm mon-Friday so I call again it rings once and someone picks up the phone and hangs up. So I read the reviews and what do you know there are others talking about a rude receptionist Wooow what a surprise. Find a more professional receptionist and if they don't like their job FIND ANOTHER ONE some people need to take their animals in for their heath and you're preventing them from that process, so my one star is warranted because how can this business thrive when they have a person like that working the front desk which takes their patients info for appointments ??????? Make it make sense.

Our family gauges, the greatness of a professional on how they treat us, how they treat our…read moreanimals, and how quickly they call us back to help us out. Dr. Henderson is our choice for vets in the Concho Valley.

4/13/26 our first pet visit since relocating to San Angelo. The front desk greeted us as soon as…read morewe walked in for our 8am appointment. We filled out the one page new client form, handed over our previous vacation records to be inputted into their system and taken back to the examination room all within 10 minutes of our arrival. Our veterinarian, Theresa Feller, DVM was simply amazing! Theresa was thorough, asked questions and answered all our questions regarding our pet's health and we enjoyed visiting with her as she examined our miniature Schnauzer. Very friendly, professional, nice clean facility and very reasonably priced for the services we received. They accept debit/credit (as shown on our receipt), cash and I'm sure a check for those who still prefer check writing. So happy we found this Veterinary Hospital plus they are really close to home.

What could improve at this business? In my humble opinion, customer service. There's a cool and…read moredetached atmosphere present (especially noticeable since they moved into their new building). The staff seldom make eye contact and respond in a curt, perfunctory manner--somewhat reminiscent of those airline employees who show up in viral videos, coolly matching wits with frustrated customers instead of trying to help. No small talk, no reassuring smiles with the public. But amongst themselves, there are smiles, laughter ... and conversation. In a nutshell, I didn't understand that microchipping services were cash only; when they initially mentioned it, I assumed payment was simply due at the time of service and didn't consider that, in this day and age, they wouldn't accept credit or debit cards for any service. This put me in an embarrassing predicament, as I don't carry cash and the service had already been rendered. Rather than offer to bill me, I was set off on a highly inconvenient adventure to leave and find an ATM on a time limit, since they were scheduled to close in less than an hour. Office staff later explained that they were acting as an agent for a third‑party microchipping vendor, but it seems like a poor choice if it's going to alienate or anger customers with a "cash only" policy. They were more than ready and willing to lose a long‑time client over this policy--and they did. They had the unique opportunity to turn an upset customer into a pleased one in a heartbeat, simply by saying something like, "Hey, don't worry about it. Happens all the time. We'll take care of it and bill you. You're a long‑time client." They made a concerted decision not to do so, however. Customer loyalty, like respect, is earned; it is not a given. In a service business, it often costs 5 to 25 times more to attract a new client than to retain an existing one--meaning every loyal customer you keep is worth many times more than the effort it would take to replace them. In today's veterinary economics, a loyal client can be worth thousands of dollars over their relationship; losing a long term patron over a cash-only microchipping hiccup is less a policy and more a self-inflicted wound. "Consumers are statistics. Customers are people." -Stanley Marcus

I would recommend this place highly for the care of my dogs. Because I take my dogs there I also…read morethey do equine and cats and pretty much any other pet. Now I don't know if they do reptiles but they do dogs cats and Eden large livestock they're very well equipped, and very great at what they do.

Our 18-year-old dalmatian needed her nails trimmed and pain meds refilled. Western Veterinary…read moreHospital fit us on the same day. The staff is friendly, and they obviously love animals. They did a great job on her nails. I know this sounds simple, but her nails grow so fast that a slight trim leaves her with painfully long nails within two weeks. Dr. Hodges examed her without hurting her: it breaks my heart when she's hurt unnecessarily during a physical exam. We waited for 30 minutes after our appointment time; I'm guessing because the Doctor was on a large animal call. We enjoyed a nice walk around the property, making the wait time beneficial. Duma is up and feeling great today. Thank you, Western Veterinary Hospital. Now, if you could do nail trims on our 30-year-old cockatoo?

My 2 dogs have been patients of the clinic for over a year. I have nothing but praise from everyone…read morethere I've been in contact with.. from a nail trim to unfortunately euthanasia... Thank you

Were turned down yesterday literally because our cat was too friendly…read more We trapped a male cat, a frequent diner at our backyard, for TNR (trap-neuter-release). He was the second such cat we brought to Arden, and we expected similar same-day treatment as the first time. I was asked whether the cat was sweet to humans enough to handle him. Apparently, if you answer "yes" to this question, even if you had been guaranteed same-day treatment over the phone, you get booted and have to wait several weeks. We didn't have several weeks. You can't confine an unfixed outdoor cat, sweet or not, inside a home with twelve other indoor and indoor/outdoor cats, some of them waiting in another line for their spay surgery. It's a company policy, they said. Avoid companies with policies. We called North Concho the next minute and were admitted there in the next ten. One extra star for the low price range and another for the doctor's professionalism. They can be really nice when the patient meets their expectations. However, always have a backup plan in case they suddenly find it doesn't. ttttttttttttttttTTTT (the kitty typed his own signature and I decided to keep it)

The staff is always pleasant and very professional. Dr. Hooker acts like he cares about your pet as…read moremuch as you do.

Ronnie and his staff are the best and most loving people you would ever want taking care of your…read morelittle angles. They loved and spoiled my sweet little angel Buddy from the first time they saw him in 1997 until his last breath on May 27, 2008. Thank you Ronnie, Karen, Donna and Becky for all that you all ever did for Buddy and I know he's running aroung heaven right now having a blast. God Bless Each One Of You. Thank you for loving my baby and taking such good care of him all these years. With Much Love, Lisa Brown Eldorado, TX