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    Hook Well Drilling

    5.0 (1 review)

    Services - Hook Well Drilling

    Well drilling

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    1 year ago

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    Knight Well Drilling

    Knight Well Drilling

    (3 reviews)

    So disappointed in this business. Our neighborhood's previous well company closed so we chose…read moreKnight as our new go-to for well maintenance. For the past few years we have only used them primarily for water testing. Last Friday however, we had a major issue. The pump stopped working, and we were left with no water at all for the holiday weekend. Knight was already closed for the day, and thankfully one of the neighbors was able to find another company to come out and take a look. They recommended that we replace the pump and gave us a quote. Since we had no experience with the new company we called Knight this morning. I explained what our situation was and said that we had been given an estimate from one company but we wanted a second opinion from them also since we considered them "our" well company. I was pleased that the person I talked to said she could get a crew out today to take a look. Fast forward to two hours later and I got a call from the neighbor helping out as the point of contact. He told me that "our" own well company Knight, gave him an estimate that was not only $2500 HIGHER than the first company, but he also insisted on collecting a $185 "service fee" just to come out and look. He asked to be paid on the spot, so the neighbor felt he had no choice. I was so angry about this. Why didn't the person who put us on their schedule tell me about this fee? Just to get an estimate? For what? 10 minutes? If I had known I would have simply asked if they could quote the job based on what the other company told us was needed. I called and spoke to the scheduler again and I let her know how angry I was that she didn't bother to tell me about this charge. I said why on earth would you not say it's going to cost you $185 just to get an estimate, and give me the chance to decline, which I would definitely have done? She actually told me "why would we give you a diagnosis/estimate just so you can get someone else to do the work?" Wow. How about being transparent and not fleecing your customers? If there would have been a $50 gas fee or something that I was told about when I called I might have been less upset about it, but at no time did she say anything about it. I said I was very angry about this and I thought it was a pretty crappy way to do business. She said well we've been around for 65 years so we really don't care. In all of my years of home ownership and repairs I have never had someone charge me this much money just to provide an estimate. Needless to say we won't be calling them ever again.

    Nice folks. They replaced my well pump in about an hour. I lost water and heat in the Poconos with…read moreinclement weather coming. They really saved me.

    Hook Well Drilling - welldrilling - Updated May 2026

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