I'm unsure who reads these, but if you're one to do so... consider this an important read.
My family moved from an apartment complex into one of the houses owned by HPM. Though the onboarding experience was rough and didn't feel the most welcoming, we persisted and found a beautiful home to rent. When we moved from onboarding to the move-in team, things improved quickly, and they were quick to accommodate an accelerated move-in date since the house was available.
The rental experience after was seamless with an easy portal for payment, quick response for questions... but this is IMPORTANT part to read.
On a Saturday afternoon we were running the washing machine when the septic system became overloaded and backed up. We were quick to shut off the water and ensure that the property would be safe, but Andrew at HPM took the brunt of very scared tenants, and treated us with humanity and dignity.
Andrew was quick to respond and came the next day to take a look at the system. After a day of in-depth searching to find where the septic tank was and another day of waiting for the Septic company to arrive... Monday arrived and the tank was emptied.
You could say that Andrew was prioritizing the property management aspect, but that's the furthest from the truth. He was patient and understanding while we called and were crude/frustrated. He took the time to gather information about what was going on, calming down us in the process, and explaining his process/method to the madness. He treated us better than we deserved in the moment, and was able to work quickly on resolving a very critical issue.
Besides the onboarding experience, we have had nothing but a 110% effort put into our experience and wellbeing as tenants. We personally are grateful to Honest Property Management, and hope to stay at minimum within their property system... well hopefully indefinitely! But truly, I'd recommend anyone who's concerned about renting from HPM take those concerns, and talk to a member of the HPM team like Andrew. You won't regret it! read more