I have had more then one unfriendly and unprofessional situation with the manager of this hardware…read more My family has shopped in this store for a very long time and spent a lot of money. I carry a shoulder bag which contains my check book, wallet, extremely expensive medication, and a $1400.00 phone, pad and things such as a note pad to execute rapid on site diagrams so I can reconfigure my projects when this small store doesn't have what I want. I carry this bag in every single store/bar/ business location. This bag is approximately 1/3 the size of a back pack. The manager yelled that back packs were not allowed. I informed him it was not a back pack, it was a mini shoulder bag and they were welcome to examine the contents before and after shopping. A woman went in with a bag 3 times the size of mine and mine was full. I was told I could not enter the store with this small Organizational tool. I told them I would not leave my bag at the their register because I needed it's contents to figure the right things and there cost. I was wearing shorts with no pockets. This bag has appropriately $5000 in content most times. This man bag is smaller than most woman's purses and has all the things I use to maintain my health, plan for projects and the items to engage in commerce. I told the Manager that his conduct was discriminatory and unprofessional and we would not shop their. My family spends thousands of dollars in that store every year. That is all done. I will not set foot in that store again until they learn customer service. I might add woman are allowed to carry bags resembling large shopping bags but men are denied bags 1/3 the size!

I don't live here, but I travel through here from time to time. Whenever I need some hardware for a…read morerepair, I come here. It's a very good sized hardware store for a small town, it has a very complete inventory. They've always had what I needed, and I find the clerks and staff very helpful.

Customer service here is rock solid. The entire staff is on point, welcoming, very helpful and…read moresimply professional. Ace Hardware in general is a great store with materials and hardware for projects and repairs.

I waltzed in with my long checklist about 6 minutes before closing. . . don't you just hate that?…read more Nope. They didn't seem to! The "Friendly Hardware Person" nearby latched onto me and cheerfully led me from pillar to post, helping me select everything I needed. He didn't even blink when I asked him to measure out 20 feet of rope to be cut. Another fellow, by the way, volunteered to cut 3 keys for me while we made this grand tour! Best hardware store I've visited in ages - - and I used to manage one! Keep up the XLNT work!

The "new" Ace Hardware is a great choice for the town! The cashier left his post for a minute to…read moreget me a helper who turned out to be as patient as the day is long. Having just moved to town & residing in one of the less modern units, I needed many little items to make it more habitable, from double-faced tape (Gorilla tape recommendation was excellent) to basic tools, to getting keys made & a new keyring. The young man walked me thru the store aisle by aisle to find my listed items, pleasant & considerate as I mused over choices. I recommend this store to anyone seeking a "guide" thru the mysteries of hooks, paper towel hangers, pressure rods & such in making a new dwelling place habitable & efficient. The store had the goods & the helpers knew how to provide 5-star service. Thanks, Ace!

I had some projects I needed to do at my house and I found the staff really knowledgeable and…read morehelpful in assisting me to get the right stuff.

Just after entering, I was asked by an employee if I needed help. I told him I was looking for a…read moreshort heavy duty power cord - preferably #10 gauge wire size, if they had it. He took me to an aisle where an assortment of power cords were ranging in various sizes., lengths, and outlet choices. We quickly located a #10 size cord however they only had it in 50 feet lengths which was not what I was looking for. We found exactly what I was wanting in #12 gauge. It was 2 feet long and had 3 outlets. He also suggested I might consider making my own extension cord if I absolutely needed #10 gauge and didn't want 50 feet. He showed me their #10 gauge that was available, but I decided to pass on this option. In the end, I purchased the 2 foot length of #12 gauge. It has the 3 outlets and is rated at 15 amps. It should be sufficient for my needs, and at just under $13, I thought it was reasonably priced. This place has everything a homeowner needs ...and then some. Great service and competitive prices, I'm going with 5 stars!

Was just looking for stainless steel screws and a mounting plate. Got asked three times in as many…read moreminutes if I was doing ok? needed any help? So if you need a place that offers plenty of assistance, this is the place for you. Since they would not let me shop? I promptly left empty handed.

Over the years this store in Deming NM has been very helpful solving a number of issues of owning…read morean older home. Helpful suggestions & a well maintained stock of materials for a small town. My only regret is I have had to stop going there as it is not ADA friendly and no wheelchair for customer to use while searching for "hardware" or what can I USE to solve an issue.

The customer service in this town is off the charts in excellence, especially Raphael who made my…read morekeys and helped this senior citizen put them on key rings. Miho is a joy at the checkout. Thank you! Bev

On Friday, April 5, this year I bought a water heater from True Value; two of their employees came…read moreout after work to install it, for cash. The installation went fine; no problems then or now. The problem is removing the old heater. The employees left it outside by my back porch and said they would be out the next day, Saturday, by noon to take it away. Didn't happen. On Monday, April 29, I went to their store to ask what the problem was and when the old heater would be picked up. This touched off a comedy routine between two of their employees about who fixed problems and who was a problem. I wasn't laughing. After the comedy routine was done, I was promised that it would be picked up Friday for sure. That would have been May3. Didn't happen then, either. On June 10, I sent a snail mail letter to the store (their email wasn't working) explaining the situation and asking when the old water heater would be picked up. No response. As I write this, late July, the damned thing is still sitting right where their guys left it. This is not my idea of customer service. And I don't appreciate being the butt of somebody's jokes. I wonder if these guys realize that anything they sell can be found someplace else in town. And from now on, anything I might need will be bought someplace else.

I took a Sthil chainsaw in for repair, talked to the tech on four separate…read moretimes and was told he had found the problem and the parts were ordered and would be repaired . After 7 weeks I picked up the saw and it was not repaired. What a joke for Sthil authorized dealer.

The real thing! Knowledgeable and helpful staff, and a well-chosen and diverse inventory. I come…read morehere first.

They are the best. you walk in and there's always somebody ready to help you. we need to support…read morethe little guys!!!

This is an absolute gem. Always a helpful employee there willing to help. They always seem to have…read morejust what we need. So much more pleasant shopping than at the big box stores. And if they don't have what you need, they steer you where to go.

My initial experience with Johnston's was online when I bought a Weber propane grill and tank. It…read morewas delivered promptly, fully assembled, and set up where I requested. Perfect! Next time I needed something, I went into the shop and found the most helpful staff. They take the time to understand what you need and find exactly the right solution. Recently, I took a beautiful vintage lamp with a switch problem there, hoping to find a referral to repair the lamp. I was directed to Jaime who took a look at it, figured out the problem, and corrected it on the spot. In 10 minutes, I was able to take the lovely lamp back home in perfect working condition! Don't go anywhere else. These folks are the best! Thank you again J