I have had more then one unfriendly and unprofessional situation with the manager of this hardware…read more My family has shopped in this store for a very long time and spent a lot of money. I carry a shoulder bag which contains my check book, wallet, extremely expensive medication, and a $1400.00 phone, pad and things such as a note pad to execute rapid on site diagrams so I can reconfigure my projects when this small store doesn't have what I want. I carry this bag in every single store/bar/ business location. This bag is approximately 1/3 the size of a back pack. The manager yelled that back packs were not allowed. I informed him it was not a back pack, it was a mini shoulder bag and they were welcome to examine the contents before and after shopping. A woman went in with a bag 3 times the size of mine and mine was full. I was told I could not enter the store with this small Organizational tool. I told them I would not leave my bag at the their register because I needed it's contents to figure the right things and there cost. I was wearing shorts with no pockets. This bag has appropriately $5000 in content most times. This man bag is smaller than most woman's purses and has all the things I use to maintain my health, plan for projects and the items to engage in commerce. I told the Manager that his conduct was discriminatory and unprofessional and we would not shop their. My family spends thousands of dollars in that store every year. That is all done. I will not set foot in that store again until they learn customer service. I might add woman are allowed to carry bags resembling large shopping bags but men are denied bags 1/3 the size!

I don't live here, but I travel through here from time to time. Whenever I need some hardware for a…read morerepair, I come here. It's a very good sized hardware store for a small town, it has a very complete inventory. They've always had what I needed, and I find the clerks and staff very helpful.

I worked my last job "Forest Lumber OKC" for over 20 years, my company has been bought out "Twice"…read morethen Back in October I was asked to come in early...when I got there I was told my services where no longer needed, I asked "how long do I got" my bosses reply was "we need your phone and keys now", no warning, not even a thank you for your service after 20 plus years of service. I'm now 61 unemployed and I do have a medical history so therefore no one will hire me and apparently two strokes limited & mobility ain't enuff for disability. I would like to thank Foxworth Galbraith, USLBM or whoever the hell you are nowadays for coming to Oklahoma City and f#*king up my life.

Over the last two years with Corporate and mgmt changes, this site is no longer friendly by male…read moreregister clerks and paint area. I do not know how hard it is to say..Hello upon entry and thank you upon exit or especially after a purchase. The other hardware store the same.. royalty rude. How many times do you say "Here you go when handing a receipt to customer." No not.. why don't you leave but Thank you"...as in I have a job here. If Home Depot and Lowe's were close by..20 miles I' d avoid both hardware stores. These employees need to learn from Tractor Supply..a simple greeting and Thank you. The feel you get is " don't bother me since I was having a personal chat."

Customer service here is rock solid. The entire staff is on point, welcoming, very helpful and…read moresimply professional. Ace Hardware in general is a great store with materials and hardware for projects and repairs.

I waltzed in with my long checklist about 6 minutes before closing. . . don't you just hate that?…read more Nope. They didn't seem to! The "Friendly Hardware Person" nearby latched onto me and cheerfully led me from pillar to post, helping me select everything I needed. He didn't even blink when I asked him to measure out 20 feet of rope to be cut. Another fellow, by the way, volunteered to cut 3 keys for me while we made this grand tour! Best hardware store I've visited in ages - - and I used to manage one! Keep up the XLNT work!

On Friday, April 5, this year I bought a water heater from True Value; two of their employees came…read moreout after work to install it, for cash. The installation went fine; no problems then or now. The problem is removing the old heater. The employees left it outside by my back porch and said they would be out the next day, Saturday, by noon to take it away. Didn't happen. On Monday, April 29, I went to their store to ask what the problem was and when the old heater would be picked up. This touched off a comedy routine between two of their employees about who fixed problems and who was a problem. I wasn't laughing. After the comedy routine was done, I was promised that it would be picked up Friday for sure. That would have been May3. Didn't happen then, either. On June 10, I sent a snail mail letter to the store (their email wasn't working) explaining the situation and asking when the old water heater would be picked up. No response. As I write this, late July, the damned thing is still sitting right where their guys left it. This is not my idea of customer service. And I don't appreciate being the butt of somebody's jokes. I wonder if these guys realize that anything they sell can be found someplace else in town. And from now on, anything I might need will be bought someplace else.

Stopped at both Ace and Tractor Supply for new wiring for our batteries on our rv. NO customer…read moreservice at Ace. Friendly service rep at Tractor Supply but didn't have required parts. Onto our last hope, Sun Valley and did they rock it. Everything we needed and the best customer service ever. Thanks for everything!

Stopped in here while we were in Hatch NM. This is a family owned store and not a chain. The help…read moreinside was very attentive and helped us find what we were looking for. They actually have quite a large space and it's full of all the stuff you remember in hardware stores from when you were a kid in the mid west. They had power tools, screws, nuts, bolts all the way down the the Daisy BB gun that you [or your dad] had when younger. I really liked this place as it really did remind me of what a hardware store should be.

Terrible customer service!…read more We went in, and asked to purchase several samples, and for them to cut a color cut by 25% for one blue color. Well, the extremely rude, and short-tempered attendant said that they do not cut paint samples! You have to purchase by the gallon in order to have it cut! Ridiculous when Dunn-Edwards and Sherwin Williams cut paint all of the time without hesitation or an attitude. We will not be returning to purchase paint from Ace Hardware on Yarbrough in El Paso, TX. What a shame because Benjamin Moore is one if the best paints out there. Not recommended!

Took a boiler ignition system as a reference so that we could get the exact same one. Once there we…read morewere helped by 2 people that were trying to find the exact one. What bothers me is that we ask to make sure it is the exact same and the assured us it was. But ofc we bought it and once we got home it was definitely not the right size or fit. $217 wasted and no return policy to try and get the right one is just bullshit. Never buying or going back there again

Rating is N/A. This business doesn't exist anymore! Still a yelp entry. Followed Google directions…read moreto nada! The latest review was in 2016. I should have tried calling. Need to verify yelp entries. If this business is still out there than it must me in the Twilight Zone. Imagine if you will.

Great hardware store at a convenient location. Customer service is great you walk in with a…read moreproblem and they'll have a solution for you. Thank you for the help Lety.

The real thing! Knowledgeable and helpful staff, and a well-chosen and diverse inventory. I come…read morehere first.

I enjoy going to Hayden's. It convenient compared to driving across town to a big lawnmower store…read more There is always someone around to help out. They keep convenient hours. They employ kind people of all ages. Prices are comparable. Even though they can't carry what the humongous stores carry, I'd rather go to Hayden's.