If you are in the market for a great used car, hometown is the place to go! Friendly people and they have a wide selection of vehicles to choose from. Highly recommend as a buy here pay here lot. read more

This place is the biggest place known for Bates you're going to look for a car and then they changed on you when you get there conveniently ain't there. I went there looking at a Chevy venture minivan when I took it for a test drive the brake pedal went all the way to the ground. I was scared to take it back but we did Coast it thank goodness we only went a couple blocks. When I got back I told him what happened and they like no we just put it in the shop it should be just fine. Like why would I make that up. Then they can ask if I was still interested. read more

HORRIBLE SERVICE!!! Getting a price from these idiots is nearing impossible. Transferred multiple times, nobody is allowed to give me the price, ended up in voicemail. What a shitty way to conduct business....YOU PEOPLE SUCK ASS!!!!! read more

DO NOT shop here they are full of it they sold me a car for two years I paid over 1300 and asked them how much I still owed on the car they said 5000 the car was full of bugs and kept breaking down and when they rigged the car they charged a extra 2000 dollars making it seem that they gave me a deal never cared about me as a person never again the car was a 2008 and had over 200 miles and they did not want to work with me every two weeks my payment was 300 dollars read more

I went to the one in Winston-Salem. I had a horrible experience. The girl at the front desk has poor customer service skills and don't know how to talk to people. They find any reason to keep your money and it's sad. They claimed someone had smoked in the rental car and NOBODY did. They were looking all the floorboard and anywhere trying to find ashes, and there was not any. The car was dusty when I got it. Then I called and spoke to the manager, Helen, who claimed she went outside and looked but that was a lie because I was sitting in the parking lot watching, while on the phone with her!! Do not go to these people. If they will cheat me out my 300 deposit for a rental, I can only imagine how they do people they selling cars to. read more

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This place has horrible customer service. The collections representative Whitney is very rude. She hung the phone up in my face When I was inquiring about a recent payment that I made. I have never seen such horrible customer Service. Yelling at your customer, hanging up the phone. I am going to speak with the owners because they need to know how their business is being represented. read more

Stay away from this place. They prey on the poor, uneducated and unsophisticated customer. They sold a family member a car which needed a few cosmetic repairs, promising to take care of the issues, only to renege after the sale. They also sold an overpriced extended warranty and a financing option which would effectively double the price of the car. This is a business which gives the used car trade a bad reputation. read more

The owner of Hometown Auto does some very nice things, such as breakfasts, lunches and dinners throughout the year. On holidays they even hand out neat gifts to all of their employees, new or old. When sales are up, they'll do "anything" for you. But watch your back! They will continue to smile and be buddy-buddy and serve you with being laid off the next day. It does not matter if you've been there for one year or seven years. They will also find very minimal errors, and hold such over your head as a way of declining you a raise. For example, someone I know worked very hard for them for two years and got into trouble with one write-up for driving fast in their personal car, and this was grounds for dismissal of a raise, mind you this was their first time getting into trouble in two years of employment. Despite the exceptional display of dependability and work ethic from this individual. Meanwhile, an employee who pushed out minimal work sits in the office on his phone and is disrespectful to his coworkers received a promotion and a raise. Another former employee I know was served a letter of termination because she made some errors at the front desk. There was no consultation with her, or effort to help her correct the issues. Their "generous" work for the prison ministry is simply a tax write-off to them. And finally, due to their poor management skills, they wanted their mechanical technicians and detailers to reuse their dirty gloves, a definite violation of OSHA rights on providing PPE. In addition, spills are not properly cleaned, and instructions and rules change based on the day, person, and mood. You will not find honesty, true advancement, or equal treatment in this company. Their kindness proved to be a facade. read more