I stayed here New Year's Eve to attend a party in one of their banquet rooms. I have no complaints…read more Good customer service. The rooms are clean and spacious! You have a living room with a table sofa and tv and a bedroom. Lots of space.

Our reservation was for a king suite with roll in shower to accommodate an electric wheelchair. The…read moreprice was listed with the Hilton honors discount for $125. We called and told Nate that we would be a late check in close to 11 pm and he didn't indicate any issues with doing so. When we checked in, we were not given our reservation. They took it upon themselves to change our reservation to a one queen bed tiny bedroom with a bathtub. The reason we reserved what we did was because my spouse is mobility challenged and it is unsafe to step in and out of standard bathtubs. In addition, with all the taxes and a $50 hold on my credit card for incidental expenses, the total was over $249!! When I checked in last night, I told the desk attendant that my husband had reserved a king suite with roll in shower and she told me that they made the decision without our permission to change us to the queen with bathtub. We were too tired after a long day to go elsewhere and they only offered to change us to a king with a bathtub. We were also told that "our accessible rooms are only queen beds" which I found to be an unusual statement as we approach a couple stays shy of diamond status in 7 months this year. Also, the pool room and exercise room were inaccessible during posted operating hours. Our room keys worked fine for the hotel room, but only flashed red and would not unlock for the pool and exercise rooms. Very sad as we drink a lot of water and the filtered water fountain was located in the exercise room. We have enjoyed staying at other Embassy Suites, but not this one. We will not stay nor recommend this St Louis airport Embassy Suites. The hotel is old and dirty. The room was tiny and definitely not cleaned well. Mini fridge was sticky and I had to wipe down all the tables, surfaces, switches and handles and the washcloth that turned brown as a result. Holes in the bedroom walls. Ceiling had peeling paint as if the sprinkler system caused damage and a poor repair job was performed by just applying paint. There was an unmarked vehicle out front last night with a red and blue flashing light. I forgot something in our car and went out where we parked which was all the way in the back of the hotel. (Not enough handicap parking spaces). As I ventured out, I saw a gentleman walking in the parking lot. That gentleman had a shirt that said police on the back of it and he was heading back toward the vehicle in front of the hotel. I don't know if he was off duty, or assigned. When we ate breakfast this morning, one of the employees tending, the tables told us that he was from St. Louis and that the area is terrible in his words. I'm just grateful that my prayers were answered that our car was OK come morning. There were no baggage carts last night when we checked in. When I inquired last night, I was brushed off by saying that they were either in use or in peoples hotels rooms. They didn't even offer to look on surveillance footage to see if they could locate one in the hallway. This morning there was one available and it was absolutely disgustingly filthy. I used it, but put a clean towel down before I put our belongings on it. The positives: kitchen staff were friendly. Gentleman who made the omelets and pancakes did a wonderful job. The queen mattress was a welcoming supportive firm. The ac & heat worked which is necessary for us. The room was set at 73 on heat when we arrived and by 8 am was down to 65 degrees on air conditioning. In my opinion, it was not right to change our reservation without our permission. Had they contacted us first, we would have been more understanding. But as a result of not honoring our confirmed reservation, my husband had to have a sponge this morning. I hope Hilton reads this review and reaches back out to me. This was not professional at all how we were treated.

Had a good night stay before my flight the next morning. It's an older facility but left over from…read morewhen the Crowne was an upscale hotel. Guests are treated with a large, glassed in courtyard with indoor pool and ponds. The morning I left I was able to watch the snow fall while enjoying breakfast. The room was decent. Comfortable bed and everything seemed clean. While it was quiet when I was here I can imagine a Rudy group in the pool area could easily create a loud echo throughout the facility. Water pressure seemed a little low in the shower but not too low. Definitely not a walkable area to restaurants, etc. either plan to eat at the bar or driving somewhere.

I paid almost $500 to stay in a room with mold and water damage. Also didn't change my sheets.read more

This is my favorite St. Louis hotel. First, it's inexpensive. But, that's not where it ends. The…read morecustomer service is superb. I'm always shocked when I check in because good customer service is never expected anywhere. I love the large lobby area. There are free snacks and free drinks (wine and beer) every night of your stay. There's free breakfast. The rooms are clean and nicely decorated. I absolutely love this place!!!

Huge bummer, we really liked this hotel they even give free beer and wine. The reviews were strong…read morebut we unfortunately we got bedbug bites. My wife has run into this before and has done a crazy amount of research into bedbugs. This is the only explanation. When we called to inform them they said they had room checked by exterminator and it was clear but wouldn't give us the report. We didn't even want a refund (although we deserve one) but just the report but they continued to say no. I assume they didn't have it checked by a professional and the maintenance staff went in and said "Ok good to go".

I had relatives living here, if someone comes to visit they and their car must be registered and…read morean extra fee is charged if they stay. My nephew drove our car to see other relatives there, the car had been previously registered, so it was on the list. The hotel accused my relatives of not paying for my nephew, so they towed the car on a Saturday about a mile away and of course the lot was closed on Sunday so an extra day. It cost me $450 for a one mile tow. Obviously a sweetheart deal. I documented it in a review and they recognized the name and said if I didn't withdraw the review they would throw my relatives out, so I had to. At the prices this place charges, it could be a decent place, but it reeks and is just nasty as can be. I understand the need to follow rules, but it's pure predation. The desperate are just victimized over and over again.

If you are in desperate need of finding a place to live, I still would not recommend this place…read more The customer service here is absolute TRASH!!! and that's being nice. The place has no hot water in their rooms and there has not been a notice posted on a wall or slid under a door regarding the issue. It's been like this for about 3 weeks. The laundry room is terrible. You have to go across the street and spend cash to wash your clothes because the dryers can't dry your clothes. You've got residence smoking in the halls which creeps into your room giving it the most odious stench of roadkill. Not to mention it's rodent infested. So unless you absolutely have nowhere else to go, DO NOT COME HERE!!!

Best hotel I've encountered for the Saint Ann region. The staff is very friendly and respectful…read more Purvin is a very timely manager and respects all of the Residents and guest. He keeps all the rooms very clean and I have stayed there as a Home for many months. I recommend this hotel ONLY especially if you are traveling through St. Louis airport area

The manager or owner is rude. When calling due to issues of stolen items after employees entered…read morethe room he hangs up and tries to use language barriers as reasoning when he refuses to answer any questions. The creditable of the hotel should be questioned based of the permanent clientele. Unfortunately my son was staying here until he had an issue, the management thought was extremely entertaining, resulting in him being assaulted in the parking lot resulted in an ambulance and hospital visit. Which resulted in his money and personal items in his room being stolen apparently by hotel staff. Unless you want drugs or have a death wish I would not recommend this establishment for any human being.

Not the greatest but the worse. From scales 1- 10 I would give it 3. Lousy guests poor Coustmer…read moreservice. Very noisy if u have a room facing the highway. Cleanliness is on the week side as well. Not very happy employees. Transportation is ok. FYI that's the best extended stay in the area.

Even though we pay for a week they kick us out despite us having one more day here. They put 150$…read moreon us despite us already paying to stay here. They gave us until 2:00 to to leave which is not enough time because it's 1:00 right now. So all of a sudden they change the price and now going to force me and my family to get out What a rip off! Don't go to this hotel cuz they will steal your money kick you out And don't give you time to pack everything up and call someone.

I have included pics of the excellent breakfast, better than Drury in that they serve bacon instead…read moreof sausage that most breakfast buffets usually serve. Btw, my keto eating wife was very happy. Again, another great stay here. We arrived about 10:30 pm and our room was awesome, warm and clean.

DO NOT STAY HERE. I BOOKED A MONTH AGO and all of a sudden tell us they don't have shuttles or…read moreairport parking. Not okay when they offered that service.

Tear the whole place down. A friend of mine stayed…read morethere....roaches, bed bugs. Not a safe place to stay.

Congress airport Inn is very good motel , just a 8 minutes from Airport, very fare price, nice…read moreparking space I come more often for business and always stay here, very friendly staff, close to everything lots of restaurants and all the grocery stores, I really like it this place. I'll always come and stay here.

We asked for a handicap room. Our room was advertised as handicapped bathroom. It was a regular…read morebathroom with bars. And it was at the end of a loooooong hallway. When we asked about a rollin shower, the clerk said they only had one, also at the end of loooooong hallway. I'm a Wyndham member an will let them know how disappointed we were. On the plus side, the room was and hotel were very clean.

I travel a lot. So I am pretty picky about places where I have to lay my head at night. I will…read morestart off by saying that the hotel felt very safe and the front desk staff were wonderful. The housekeeping is mediocre at best. Unfortunately, I deleted my pictures by accident. But one of the first things that I do is pull back the comforter and sheets to check the bed. Under the fitted sheet, you could see hair. And I'm not talking just a wisp of hair, which happens. I'm talking about long hair that looks like it gathered in the bottom of your bathtub ( you know what I mean). That grossed me out. You could literally see it sitting on top of the mattress cover and through the white fitted sheet. I don't think this room has really been cleaned in a while. At least not thoroughly. I don't know what in the world was going on with the shower and shower curtain. But the shower leaked puddles into the bathroom floor. The shampoo and body wash containers that were attached in the shower were almost empty. I'll try the Pear Tree Inn next door instead.