I chose Fairway Mortgage because a friend was going through the same process and I saw the…read morefrustration he was going through. Jim made the process seamless and truly did look out for our best interest. It would make no sense to go through the mortgage or refi process on our own.

Jim at Fairway Mortgage Services is absolutely terrific to work with. He calmly and clearly walked…read moreus through the process and he was always responsive. The fact that he's as nice as he is super organized makes it all the better! Quite simply, the best in the business. Highly recommend Fairway Mortgage Services.

So here's what happened…read more I had intended to sell a house I own to my parents. I was completely upfront about all the variables involved, including some negatives. Our agent indicated his understanding and said he would see what he could do. Well good news, we're approved to move forward, just sign here, pay this fee, get a lawyer, we're good to go. Alright, everything's in place we just need to wait to close. And wait. And wait. Suddenly I can't get a hold of anyone in the office. When I finally do they say something about how the bank backed away and wants to see a couple more months of financial history from my parents. He'll talk to the bank and get back to us within 24 hours. And we wait. and wait. and don't get returns to our phone calls. and wait. and don't get returns to our emails. and wait. So I call and ask to speak to the manager. I get someone who wouldn't identify himself, says he'll look into the situation and call me back within 3 hours. He never did. 2 weeks later we finally get a hold of someone who tells my mother in the most annoyed tone he could possibly muster that we had been turned down by the bank and there was nothing we could do about it, bye. Now we're out roughly $1200 with absolutely no recourse for recovering any losses due to a completely disingenuous company. I would strongly advise you avoid doing business with this company.

Working with them was painful! They made our closing 8 hrs because of tons of mistakes with there…read morenumbers which is odd there a bank how can they have had so many mistakes... mortgage ended up Being 200 more then what they said at closing! Just awful would never recommend.

Well I eventually closed this loan 8 days after expected. Its been 3 weeks and I am still waiting…read morefor my original documents to be returned as promised...multiple voice mails w/o response. I did get a decent rate and that will serve me a long time...but I will NEVER use them again.

had difficulty after difficulty during the closing process because of the wells fargo loan officer…read more He didn't read papers given to him in time, never communicated with the seller's side, or real estate or insurance company or tital personell. He held up the closing over a week because of his non communications. totally unacceptable. It's not as if selling/closing homes is a brand new event. Absolutely disgusting. no communication unless I was the one doing it; had to follow up on every process.